8/10 Good
Jerome
8 Apr 2024
Liked: Cleanliness
so frustrated that WOTIF and QUEST could not process the 1 room and not 2 rooms. Also nobody replied to messages from SUNDAY to WEDNESDAY I had to call Ziad the night manager about the 2 twin beds and NOT 2 rooms. NO REPLIES on wotif messages again and then after Ziad confirmed 1 room only at checkin they asked AGAIN about the second room.
but wait - after she canceled the second room and we got a text about credit card and 1 room canceled -
THEY TRIED IT ON AGAIN AT CHECKOUT about the second room. How many people do we have to talk to to get the right hand to talk to the left - NO help from WOTIF MESSAGE SYSTEM they just assured us only 1 room was booked!
Had to ring Ziad again Sunday night to complain - not a good experience
Jerome
Stayed 2 nights in Apr 2024