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4.1 out of 5

"It was convenient to visit our family. Accommodation was modern, clean and household items in the unit were reasonably good. " More

By a verified traveller on Sat 20 Apr 2024

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Hotel Description

A luxury stay in the heart of Tweed Heads awaits you at Mantra Twin Towns. Within just a 15-minute stroll, you'll find popular places like Coolangatta Beach and Kirra Beach. Highlights at this family-friendly hotel include 5 restaurants, 2 spa tubs, and an outdoor swimming pool.

The restaurant, Signatures Restaurant, is open for breakfast. For a drink, you can stop by the hotel's own lounge bar. Enjoy the 2 outdoor tennis courts, indoor swimming pool and gym plus access to mini golf. 33045 square feet (3070 square meters) of event facilities include a meeting room and a conference center. Added amenities include a steam room, wired Internet in public areas, and a coffee shop/cafe. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of free self parking.

Attractions within a 20-minute drive of this 4-star Tweed Heads hotel include Currumbin Wildlife Sanctuary and Robina Town Centre.

Studio (Weekly Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$178* Per night/room 19 May - 20 May

Penthouse, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 4 Max

Apartment, 3 Bedrooms (Weekly Housekeeping)

Bed Count 2 King Beds Maximum Occupancy 7 Max

Apartment, 2 Bedrooms (Weekly Housekeeping)

Bed Count 2 King Beds Maximum Occupancy 5 Max

Apartment, 3 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 7 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mantra Twin Towns ratings based on 446 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mantra Twin Towns

Everyone (182) Couples (141) Family (102)
5 out of 5

Posted by on 21 Apr. 2024

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4 out of 5
Thanks

Posted by on 21 Apr. 2024

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2 out of 5
Room had no block out curtains, resulting in bad night sleep.

Posted by on 20 Apr. 2024

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5 out of 5
It was convenient to visit our family. Accommodation was modern, clean and household items in the unit were reasonably good.

Posted by on 20 Apr. 2024

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4 out of 5

Posted by on 14 Apr. 2024

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Comment from Hotel Management

16 Apr. 2024 by Gordon

Thank you for your review.

5 out of 5
LOVED EVERYTHING ABOUT THE PLACE!! GREAT VIEW FROM ROOM, ABSOLUTELY FANTASTIC FOOD, AND STAFF ARE ALL SMILES !! CONVENIENT PARKING AND GREAT PLACE TO STAY WHEN WE WATCHED THE KAREN CARPENTER TRIBUTE SHOW. WILL DEFINITELY RETURN TO WATCH ANOTHER SHOW AND STAY OVER.

Posted by on 14 Apr. 2024

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Comment from Hotel Management

16 Apr. 2024 by Gordon Sharman

We are so pleased to hear that you had a fantastic stay with us, our team loves going the extra mile for our guests. We strive to make the impossible possible for our guests and we could not be more thrilled to hear we have exceeded your expectations. We sincerely hope to welcome you back again soon!

4 out of 5
Location excellent, very accessible to local area & attractions

Posted by on 12 Apr. 2024

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Comment from Hotel Management

16 Apr. 2024 by Gordon Sharman

Hi Rhonda, We are very pleased to hear you enjoyed your stay with us. Our team loves going the extra mile for our guests. It is also great to read that you made the most of our location with excellent access to the local area.

2 out of 5
The room was very neglected, not dirty, old & inadequate. Definitely not 3 star rating. Very much in need of refurbishment.

Posted by on 11 Apr. 2024

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Comment from Hotel Management

16 Apr. 2024 by Gordon

Hi Dulcie,We are sorry to hear that your stay was not the best, we are currently working with our owners to refurbish all of the apartments with some having been finished and other pending approvals, this is an ongoing process. We appreciate your feedback as this allows us to fix the issues.

2 out of 5
Very underwhelming and basic - no doona on the beds, called reception and was informed there were blankets in the wardrobe - the room was freezing, the thermostat did not work -no evacuation sign anywhere in room

Posted by on 10 Apr. 2024

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Comment from Hotel Management

16 Apr. 2024 by Gordon

Hi Korenne, Thank you for taking the time to tell us about your stay at Mantra Twin Towns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.Sincerely,

5 out of 5

Posted by on 29 Mar. 2024

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Comment from Hotel Management

2 Apr. 2024 by Natasha

Thank you for your 5* Review

Property Features

As a guest of Mantra Twin Towns, you'll find 2 spa tubs, outdoor tennis courts, an indoor pool, and an outdoor pool. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Wired Internet is available in public spaces for a fee. Event space at this hotel measures 33045 square feet (3070 square meters) and includes a conference center. A fitness center, a steam room, and spa services are also featured at the luxury Mantra Twin Towns. Free self parking is available.

  • 211 guestrooms or units
  • 15 levels
  • 2 buildings
  • 5 dining venues
  • 33045 sq ft of conference space
  • 3070 sq m of conference space
  • Childcare (surcharge)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Miniature golf on site
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Wired internet access - surcharge

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Mantra Twin Towns offers 211 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Televisions come with premium digital channels and pay movies. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Private balcony
  • Television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Signatures Restaurant - This restaurant serves breakfast only.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The hotel restaurant is open for dinner only on Friday and Saturday.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 43.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 31 per person
  • Fee for in-room wireless internet: AUD 16.50 per day (rates may vary)
  • Fee for wired internet in public areas: AUD 16.50 per night (rates may vary)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 43.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Outrigger Resort Twin Towns
  • Outrigger Twin
  • Outrigger Twin Resort
  • Outrigger Twin Towns
  • Outrigger Twin Towns Resort
  • Outrigger Twin Towns Resort Tweed Heads
  • Outrigger Twin Towns Tweed Heads
  • Twin Towns Outrigger
  • Twin Towns Outrigger Resort
  • Twin Towns Resort Outrigger
  • Coolangatta Outrigger
  • Outrigger Twin Towns Hotel Coolangatta
  • Mantra Twin Towns Hotel Tweed Heads
  • Mantra Twin Towns Hotel
  • Mantra Twin Towns Tweed Heads
  • Mantra Twin Towns
  • Mantra Twin Towns Hotel Coolangatta
  • Mantra Twin Towns Coolangatta
  • Mantra Twin Towns Hotel
  • Mantra Twin Towns Tweed Heads
  • Mantra Twin Towns Hotel Tweed Heads

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.