2/10 Terrible
Flavio
6 Mar 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I originally booked a ocean view not a forest view with my room I followed in checked in you got booked in pretty quick cuz there's a few people in line The gentleman from me checked in and lady conveniently gave him my ocean view and gave me the forest room when I got there I turned around went back to the lobby and asked the lady if there was some kind of mistake and she said she was sorry and that I had canceled my reservation and rebook it and go through Expedia to do that and there was nothing she could do about it and I would have to wait. Clearly didn't want to deal with me or if my request even though when I booked it I specifically asked for Ocean view that's why I paid the money instead of getting a cheaper room closer to where I need to be I didn't understand that and I let it be because I just want to go to bed I was tired after working a 16-hour shift and I just wanted to go to bed
Flavio
Stayed 1 night in Mar 2024