On arrival and checkout staff were friendly and professional.
We had booked and paid extra for the 43 sq m room based on the website pictures as we wanted the queen bed and a seperate living room with a comfy couch and a little extra room compared to the studio and 31 sq m rooms.
However, we were put in the smaller, cheaper 31 sq m room. There wasn’t a queen bed, just 2 singles pushed together, quite uncomfortable for two adults. Barely slept at all. Even for a single adult, the gap between the single beds would be annoying if expecting a queen bed.
There was no couch as pictured, just some very small arm chairs with a coffee table between them, not great for a couple's getaway.
We had chosen this accommodation over a nearby one as the gym here was available to use from 6am, which fits our schedule perfectly. However, at 6am and 6:15am the lift was locked and we couldn’t access the floor the gym was on. Despite having been able to check it out the night prior.
Not sure if the booking mentioned a pool but that was out of order too.
The balcony, shower, extractor fan and bathroom door were filthy.
The TV only had a few free-to-air channels. Most places have smart TVs now.
Overall, it was pretty disappointing.
There are at least 3 other hotels within a 5 mins walk that offer a much better experience at a similar rate.