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"Access to the entrance not the best with all construction 🚧 lifts down stairs at street level not working witnessed young families with children and
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A luxury stay in the heart of Melbourne awaits you at Crowne Plaza Melbourne, an IHG Hotel. Within a short 5-minute stroll, you'll find Melbourne Convention and Exhibition Centre and Crown Casino. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a 24-hour gym.
The restaurant, Yugo Restaurant, serves international cuisine and is open for breakfast and dinner. Dive Bar is the hotel's own bar, serving drinks along with dinner and light fare. Enjoy the free pool cabanas and pool loungers. Business travelers can take advantage of 10 meeting rooms, a conference center, and limo/town car service. Added amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:30 AM. There's also valet parking, along with the convenience of car rentals on site.
Sights within a 10-minute walk of this 4.5-star Docklands hotel include SEA LIFE Melbourne and DFO South Wharf.
Crowne Plaza Melbourne, an IHG Hotel ratings based on 447 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Crowne Plaza Melbourne, an IHG Hotel
Everyone (162)Couples (134)Family (91)
4 out of 5
Posted by Naline on 13 Apr. 2024
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Comment from Hotel Management
15 Apr. 2024
by Crowne Plaza Melbourne Team
Dear Naline, Thank you for sharing your positive review! We appreciate you choosing to stay with us and hope to welcome you back in the future.
5 out of 5
Access to the entrance not the best with all construction 🚧 lifts down stairs at street level not working witnessed young families with children and pram’s struggling to get upstairs and some elderly .
Might even want to have the windows cleaned external but otherwise we would give it 4.5-5.rating
Posted by John on 7 Apr. 2024
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Comment from Hotel Management
8 Apr. 2024
by Crowne Plaza Melbourne Team
Thank you, John, for sharing your feedback on Wotif. We appreciate your input regarding the challenges faced with access to our entrance due to construction and the non-functioning lifts at street level. We apologize for any inconvenience caused to you, young families, and elderly guests.Your comments are valuable to us, and we will take them into consideration as we strive to improve our facilities and services. We're glad to hear that despite these issues, you still consider us worthy of a 4.5-5 rating. Your satisfaction is important to us, and we hope to have the opportunity to provide you with an even better experience in the future.
4 out of 5
Posted by Peter on 5 Apr. 2024
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Comment from Hotel Management
8 Apr. 2024
by Crowne Plaza Melbourne Team
Thank you for your perfect rating! We appreciate your feedback and are delighted that you had such a fantastic experience with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon for another wonderful stay!
4 out of 5
Very close to the facilities around the Yarra
Posted by Julie on 29 Mar. 2024
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Comment from Hotel Management
31 Mar. 2024
by Crowne Plaza Melbourne
Dear Julie,Thank you for taking the time to leave us a review. We're delighted to hear that you found our location convenient for accessing the facilities around the Yarra.We hope you had a pleasant stay overall. If there's anything specific you feel we could improve upon to make your next stay even better, please don't hesitate to let us know. Your feedback is valuable to us as we continuously strive to enhance our guests' experiences.We look forward to welcoming you back in the future.Best regards,
5 out of 5
Staff very friendly and helpful.
Posted by Trevor on 21 Mar. 2024
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Comment from Hotel Management
22 Mar. 2024
by Crowne Plaza Melbourne Team
Hi Trevor,Thank you so much for your glowing review, Trevor! We're delighted to hear that our staff made your stay enjoyable and that you found them to be friendly and helpful. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. We hope to welcome you back again soon for another fantastic experience!
2 out of 5
Posted by Scott on 19 Mar. 2024
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Comment from Hotel Management
21 Mar. 2024
by Crowne Plaza Melbourne
Thank you for sharing your feedback, Scott. We're sorry to hear that your experience fell short of your expectations. Your satisfaction is important to us, and we would like to understand more about your concerns so that we can address them effectively. If you're willing, please provide additional details about your stay or any specific issues you encountered. We value your input and hope to have the opportunity to improve your experience in the future.
5 out of 5
Was a pleasant stay.
Recommend to include breakfast to avoid much higher walk in rates.
I was interested that three floors up and what is expected to be thick glass, during the evening I was able to hear voices from the street
Posted by Sarah on 17 Mar. 2024
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Comment from Hotel Management
19 Mar. 2024
by Crowne Plaza Melbourne
Dear Sarah,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a pleasant stay overall.Your recommendation regarding breakfast inclusion is duly noted, and we will certainly explore options to make this more convenient for our guests.We apologize for any inconvenience you experienced with noise from the street. We will look into ways to further improve soundproofing in our rooms to ensure a peaceful stay for all our guests.We appreciate your valuable input and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,
2 out of 5
We had no hot water in our room, for the price we paid per night this is totally unacceptable.
Posted by Adrian on 17 Mar. 2024
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Comment from Hotel Management
19 Mar. 2024
by Crowne Plaza Melbourne
Dear Adrian,Thank you for bringing the issue of the hot water outage to our attention. We sincerely apologize for the inconvenience caused by the whole hotel experiencing a water outage due to mechanical failure. This is certainly not the experience we aim to provide to our valued guests.Please accept our sincerest apologies for any discomfort or inconvenience this may have caused during your stay. Your feedback is extremely important to us, and we are actively working to ensure that such incidents do not occur in the future.If you have any further concerns or if there is anything we can do to make it up to you, please do not hesitate to contact us directly. Your satisfaction is our top priority, and we would appreciate the opportunity to address any remaining issues.Once again, we apologize for the inconvenience and hope to have the chance to welcome you back for a much-improved experience in the future.Warm regards,
5 out of 5
Fantastic service , very accommodating for my 3 little sons throughout our stay! Highly recommend
Posted by Rick on 17 Mar. 2024
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Comment from Hotel Management
17 Mar. 2024
by Crowne Plaza Melbourne
Dear Rick,Thank you so much for your kind words! We're delighted to hear that you and your three little sons had a fantastic stay with us and that our service met your expectations. Providing a memorable experience for families is something we take great pride in. Your recommendation means the world to us, and we'll be sure to share your feedback with our staff. We look forward to welcoming you all back soon for another wonderful stay!Warm regards,
4 out of 5
Posted by Wayne on 14 Mar. 2024
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Comment from Hotel Management
16 Mar. 2024
by Crowne Plaza Melbourne
Dear Wayne,Thank you for taking the time to share your feedback with us following your recent stay.We're glad to hear that you had an enjoyable experience overall. However, we noticed that there might have been areas where we could improve since you rated us a 4 out of 5.We would greatly appreciate it if you could provide us with more details about your stay and any specific areas where you feel we could enhance our services.Your feedback is invaluable to us as we continuously strive to provide the best possible experience for all our guests.Thank you for choosing us, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards,
Crowne Plaza Melbourne, an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. 10 meeting rooms, coworking spaces, and limo/town car service are available. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury Crowne Plaza Melbourne, an IHG Hotel. Parking is available for a fee. A complete renovation of Crowne Plaza Melbourne, an IHG Hotel was completed in December 2020. Smoking is allowed in designated areas at this 4.5-star Melbourne hotel.
1 building
432 guestrooms or units
10 levels
Meeting rooms
Deli
Cabanas by the pool (free)
Poolside lounge chairs
Conference center
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Bellhop
Elevator
Smoking in designated areas
Bar or lounge
Coffee shop
Dining venue
Family Friendly Amenities
Number of outdoor pools - 1
Free WiFi
Soundproofed rooms
Snack bar/deli
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, High-speed internet access
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
, Offsite parking discounted rates available
Transport
Train station: Southern Cross Station (0.6 km / 0.4 mi)
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Crowne Plaza Melbourne, an IHG Hotel offers 432 accommodations with espresso makers and safes. Beds feature premium bedding. 55-inch Smart televisions come with digital channels. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
In-room dining (24 hours)
Smart television
Digital channels
Espresso maker
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Cribs (free)
Housekeeping (daily)
Hair dryer
Safe
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Toothbrush and toothpaste available
Change of towels (on request)
Change of bedsheets (on request)
Desk chair
Food & Drink
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:30 AM.
Yugo Restaurant - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Dive Bar - This bar specializes in local cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Pow Wow - This coffee shop serves breakfast, brunch, and light fare. Open daily.
Late night fare is available from 24-hour room service.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for AUD 65.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
Staffed front desk
Smoke detector
Security system
LGBTQIA friendly
Property is cleaned with disinfectant
Staff do not wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
No gap period between guests' stays
Staff temperature checks are not conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Guest accommodation is not sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities on site
Property follows sanitisation practices of Ecolab (3rd party expert - Global)
Mobile key entry is not available
Food service has been amended for enhanced safety
Property does not offer on-site COVID-19 testing
Property does not require health documentation at check-in
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: approximately AUD 40–42 for adults, and AUD 25–25 for children
Covered self parking fee: AUD 17 per night
Covered valet parking fee: AUD 70 per night (in/out privileges)
Nearby parking fee: AUD 17 per night (984 ft away)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: AUD 65.0 per night
Credit card charges are subject to a surcharge of 1.5 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Crowne Plaza Hotel Melbourne
Crowne Plaza Melbourne
Melbourne Crowne Plaza
Crowne Plaza Melbourne Hotel Melbourne
Crowne Plaza Melbourne Hotel
You should know
Pool access available from 6:00 AM to 9:00 PM.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
National Rating
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
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Frequently Asked Questions
Crowne Plaza Melbourne, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.
Yep, Crowne Plaza Melbourne, an IHG Hotel has a secured covered self car park for AUD 17 per night.
The closest beach to Crowne Plaza Melbourne, an IHG Hotel is St Kilda Beach (5.5 km).
Crowne Plaza Melbourne, an IHG Hotel has a pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger. The pool is open 6:00 AM to 9:00 PM.
A lounge bar and 24-hour room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Crowne Plaza Melbourne, an IHG Hotel.
You bet! With amenities like a deli and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise Crowne Plaza Melbourne, an IHG Hotel is a hit with families.
Yeah, buffet breakfast is offered on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:30 AM.
No, Crowne Plaza Melbourne, an IHG Hotel does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?
Check-in begins at 3:00 PM. Check-out time is 11 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
