"Access to the entrance not the best with all construction 🚧 lifts down stairs at street level not working witnessed young families with children and ... " More
The restaurant, Yugo Restaurant, serves international cuisine and is open for breakfast and dinner. Dive Bar is the hotel's own bar, serving drinks along with dinner and light fare. Enjoy the free pool cabanas and pool loungers. Business travelers can take advantage of 10 meeting rooms, a conference center, and limo/town car service. Added amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:30 AM. There's also valet parking, along with the convenience of car rentals on site.
Sights within a 10-minute walk of this 4.5-star Docklands hotel include SEA LIFE Melbourne and DFO South Wharf.
15 Apr. 2024 by Crowne Plaza Melbourne Team
Dear Naline, Thank you for sharing your positive review! We appreciate you choosing to stay with us and hope to welcome you back in the future.
8 Apr. 2024 by Crowne Plaza Melbourne Team
Thank you, John, for sharing your feedback on Wotif. We appreciate your input regarding the challenges faced with access to our entrance due to construction and the non-functioning lifts at street level. We apologize for any inconvenience caused to you, young families, and elderly guests.Your comments are valuable to us, and we will take them into consideration as we strive to improve our facilities and services. We're glad to hear that despite these issues, you still consider us worthy of a 4.5-5 rating. Your satisfaction is important to us, and we hope to have the opportunity to provide you with an even better experience in the future.
8 Apr. 2024 by Crowne Plaza Melbourne Team
Thank you for your perfect rating! We appreciate your feedback and are delighted that you had such a fantastic experience with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon for another wonderful stay!
31 Mar. 2024 by Crowne Plaza Melbourne
Dear Julie,Thank you for taking the time to leave us a review. We're delighted to hear that you found our location convenient for accessing the facilities around the Yarra.We hope you had a pleasant stay overall. If there's anything specific you feel we could improve upon to make your next stay even better, please don't hesitate to let us know. Your feedback is valuable to us as we continuously strive to enhance our guests' experiences.We look forward to welcoming you back in the future.Best regards,
22 Mar. 2024 by Crowne Plaza Melbourne Team
Hi Trevor,Thank you so much for your glowing review, Trevor! We're delighted to hear that our staff made your stay enjoyable and that you found them to be friendly and helpful. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. We hope to welcome you back again soon for another fantastic experience!
21 Mar. 2024 by Crowne Plaza Melbourne
Thank you for sharing your feedback, Scott. We're sorry to hear that your experience fell short of your expectations. Your satisfaction is important to us, and we would like to understand more about your concerns so that we can address them effectively. If you're willing, please provide additional details about your stay or any specific issues you encountered. We value your input and hope to have the opportunity to improve your experience in the future.
19 Mar. 2024 by Crowne Plaza Melbourne
Dear Sarah,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a pleasant stay overall.Your recommendation regarding breakfast inclusion is duly noted, and we will certainly explore options to make this more convenient for our guests.We apologize for any inconvenience you experienced with noise from the street. We will look into ways to further improve soundproofing in our rooms to ensure a peaceful stay for all our guests.We appreciate your valuable input and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,
19 Mar. 2024 by Crowne Plaza Melbourne
Dear Adrian,Thank you for bringing the issue of the hot water outage to our attention. We sincerely apologize for the inconvenience caused by the whole hotel experiencing a water outage due to mechanical failure. This is certainly not the experience we aim to provide to our valued guests.Please accept our sincerest apologies for any discomfort or inconvenience this may have caused during your stay. Your feedback is extremely important to us, and we are actively working to ensure that such incidents do not occur in the future.If you have any further concerns or if there is anything we can do to make it up to you, please do not hesitate to contact us directly. Your satisfaction is our top priority, and we would appreciate the opportunity to address any remaining issues.Once again, we apologize for the inconvenience and hope to have the chance to welcome you back for a much-improved experience in the future.Warm regards,
17 Mar. 2024 by Crowne Plaza Melbourne
Dear Rick,Thank you so much for your kind words! We're delighted to hear that you and your three little sons had a fantastic stay with us and that our service met your expectations. Providing a memorable experience for families is something we take great pride in. Your recommendation means the world to us, and we'll be sure to share your feedback with our staff. We look forward to welcoming you all back soon for another wonderful stay!Warm regards,
16 Mar. 2024 by Crowne Plaza Melbourne
Dear Wayne,Thank you for taking the time to share your feedback with us following your recent stay.We're glad to hear that you had an enjoyable experience overall. However, we noticed that there might have been areas where we could improve since you rated us a 4 out of 5.We would greatly appreciate it if you could provide us with more details about your stay and any specific areas where you feel we could enhance our services.Your feedback is invaluable to us as we continuously strive to provide the best possible experience for all our guests.Thank you for choosing us, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards,
Crowne Plaza Melbourne, an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. 10 meeting rooms, coworking spaces, and limo/town car service are available. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury Crowne Plaza Melbourne, an IHG Hotel. Parking is available for a fee. A complete renovation of Crowne Plaza Melbourne, an IHG Hotel was completed in December 2020. Smoking is allowed in designated areas at this 4.5-star Melbourne hotel.
Available in all rooms: Free WiFi , High-speed internet access
Available in some public areas: Free WiFi
Self parking (surcharge) , Offsite parking discounted rates available
Crowne Plaza Melbourne, an IHG Hotel offers 432 accommodations with espresso makers and safes. Beds feature premium bedding. 55-inch Smart televisions come with digital channels. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:30 AM.
Yugo Restaurant - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Dive Bar - This bar specializes in local cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Pow Wow - This coffee shop serves breakfast, brunch, and light fare. Open daily.
Late night fare is available from 24-hour room service.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.