8/10 Good
Cameron
Travelled with partner
10 July 2024
Liked: Cleanliness, amenities, property conditions & facilities
We had a very nice stay! The only issue was initial communication when trying to check in. We arrived after the front desk was closed (1700), so we had to call the day before to set up online check in and receive the entry codes through text. When I called, the staff member stated that we will have to have the instructions sent through WhatsApp or email. I do not have WhatsApp and was unable to get it to download before my trip. The next day, I still had not received an email so I called again. The next staff member assured me my email would come through before 1700 and was saying I could not give her my fiancé’s WhatsApp number. It did not come through, so my fiancé called this time, and she was able to give her WhatsApp number. I believe they were trying to send the text to my American number thinking it was a WhatsApp number. Claudia, who sent us information on WhatsApp, was very helpful. I’m sure the whole problem was a translation issue as my Spanish is poor. Overall, great stay and great rooms!! Just know that downloading WhatsApp and providing that as your number prior to check in will make the process much smoother.
Cameron
Stayed 2 nights in Jul 2024