4/10 Poor
Peggy Bouvet Dit
Travelled with partner
5 Mar 2024
Liked: Staff & service
The property is in the middle of nowhere and doesn’t provide shuttle for guests.we stayed 2 nights in a suite priced way too high for the amenities. Upon arrival we realized there was no shower gel in the bottle in the bathroom. When calling at 4pm to get it refilled, they told us that the storage room was closed à this time so we would have to wait until the next day (they gave us extra bar of soaps to compensate). The next day we had an event and left at 8am and we made sure the “do not disturb” sign was removed so they could service our room. When coming back around 6:30pm, we realized that housekeeping hadn’t come to service the room. When calling the front desk, they were only able to give fresh towels, but no one made our bed or clean the bathroom.
This is not acceptable when you charge your customers over $600 a night. We had been coming every year for the rugby event and this is the last time we will be using this hotel.
Peggy Bouvet Dit
Stayed 2 nights in Mar 2024