2/10 Terrible
Allison
Travelled with family
10 Mar 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't book it
This has been mine and my family's "go to" hotel when visiting Jacksonville but unfortunately we will be needing to change that decision. Between my two booked rooms and two other rooms booked by family, only one room was adequate. The family that stayed multiple nights said the cleaning done daily was basically non existent. Check in was over an hour late and after driving 6 hours for the first time with my 4 month old, that was the last thing I wanted to hear. After finally getting into the room and taking care of my little one. This mama was tired and hungry so I decided to stay in and order room service with a few of the like minded fam. We were estimated 30-35 mins and after an hour I tried to call for a status but no one was answering. I called the front desk and they transferred me to the bar which no one answered there either. I then waited a bit and tried calling room service again and when they answered they said "oh yeah, we got the rooms mixed up. your food is here. Do you want us to bring it to you?" I was baffled but said yes. And finally got our food after almost an hour and a half after ordering. Not only that but one of the rooms had an overpowering air freshener smell to the point I had to leave the door open to air it out for a bit. Once the scent dissipated I then learned the reason for it. The room smelt like cigarettes which being a non smoker and with an infant, it wasn't fun to smell constantly for the duration of my stay.
Allison
Stayed 1 night in Mar 2024
