Crowne Plaza Guangzhou City Centre, an IHG Hotel

5.0 star property
Luxury hotel connected to a shopping centre in Guangzhou with 2 restaurants
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Crowne Plaza Guangzhou City Centre, an IHG Hotel

Outdoor pool
Exterior
Hypo-allergenic bedding, minibar, in-room safe, desk
2 restaurants, breakfast, lunch, dinner served; Chinese cuisine
City view from property

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry

Explore the area

Map
339 Huanshi Road East, Guangzhou, Guangdong, 510098
  • Yuexiu Park
    12 min walk
  • Guangzhou Museum of Art
    14 min walk
  • Zhenhai Tower
    19 min walk
  • Guangzhou (CAN-Baiyun Intl.)
    44 min drive

Room options

Premium Room, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 58 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 108 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

Premium Room, 2 Single Beds, Business Lounge Access, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 58 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Junior Suite, Business Lounge Access, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 58 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Business Lounge Access

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 69 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Business Lounge Access, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 87 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • City view
  • Sleeps 2
  • 1 Single Bed

Junior Suite (Living Area)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 57 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom (Living Dining)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 88 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Premium Room, 2 Single Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 58 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Suite, 2 Bedrooms (Living Dining)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 108 sq m
  • City view
  • Sleeps 6
  • 2 King Beds

Standard Room, 1 King Bed, Business Lounge Access, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Premium Room, Business Lounge Access, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 53 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Premium Room (Upgraded)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • City view
  • Sleeps 3
  • 1 Single Bed

Premium Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 58 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

2 twin beds standard

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Junior Suite, City View (Kids Theme)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 57 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Junior Suite, City View (Living Area)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 57 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Premium Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • City view
  • Sleeps 3
  • 1 Single Bed

Similar properties

About the area

Guangzhou

Crowne Plaza Guangzhou City Centre, an IHG Hotel places you in the centre of Guangzhou, connected to a shopping centre and within just a 15-minute stroll of Guangzhou Friendship Store and Yuexiu Park. Highlights at this luxury hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering can include access to the sauna and steam room. The restaurant, Fresh, is open for breakfast, lunch and dinner. Lobby Bar is the hotel's own bar. Enjoy the 24-hour gym, outdoor tennis court and sauna. 10602 square feet (985 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 6:00 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Yuexiu hotel include Beijing Road Pedestrian Street and Shangxiajiu Pedestrian Street.

What's nearby

  • Yuexiu Park - 12 min walk
  • Guangdong Provincial Museum - 4 min drive
  • Beijing Road Pedestrian Street - 4 min drive
  • Haizhu Wholesale Market - 7 min drive
  • Shangxiajiu Pedestrian Street - 7 min drive

Getting around

  • Taojin Station - 6 min walk
  • Guangzhou Railway Station - 11 min drive
  • Baiyun International Airport (CAN) - 44 min drive

Restaurants

  • ‪肥婶厨房 - ‬4 min walk
  • ‪Pizza 2 Pizza - ‬3 min walk
  • ‪第一面 - ‬3 min walk
  • ‪小虫西餐厅 - ‬3 min walk
  • ‪真功夫 - ‬3 min walk

About this property

Crowne Plaza Guangzhou City Centre, an IHG Hotel

Luxury hotel connected to a shopping centre in Guangzhou with 2 restaurants
Crowne Plaza Guangzhou City Centre, an IHG Hotel offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 10602 square feet (985 square metres) and includes a conference centre. A health club, a sauna, and a terrace are also featured at the luxury Crowne Plaza Guangzhou City Centre, an IHG Hotel. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Guangzhou hotel.

  • 1 building
  • 460 guestrooms or units
  • 63 levels
  • 2 dining venues
  • Conference rooms
  • 10602 sq ft of conference space
  • 985 sq. m of conference space
  • Built in 2011
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Crowne Plaza Guangzhou City Centre, an IHG Hotel offers 460 accommodations with iPod docking stations and minibars. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open selected days.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle at scheduled times for a surcharge
  • Limo/town car service
  • Secured parking on site (CNY 128 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: CNY 181 for adults and CNY 90.50 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Baiyuelou
  • Fresh
  • Lobby Bar

Family friendly

  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (10,602 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Sauna
  • Spa open select days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 63 floors
  • Banquet hall
  • Built in 2011
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Reserved rooms are held until 6 PM.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 312.5 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 181 for adults and from CNY 90.5 for children
  • Airport shuttle fee: CNY 665 per vehicle (one-way, maximum occupancy 4)
  • Secured self-parking fee: CNY 128 per night
  • Rollaway bed fee: CNY 312.5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, cash and mobile payments. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 6:30 AM to 10:30 PM
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Crowne Plaza Guangzhou City Centre
Crowne Plaza Hotel Guangzhou City Centre
Guangzhou City Centre Crowne Plaza
Crowne Plaza Guangzhou City Centre Hotel Guangzhou
Crowne Plaza Guangzhou City Centre Hotel
Hotel Crowne Plaza Guangzhou City Centre Guangzhou
Guangzhou Crowne Plaza Guangzhou City Centre Hotel
Hotel Crowne Plaza Guangzhou City Centre
Crowne Plaza Guangzhou City Centre Guangzhou
Crowne Plaza Hotel
Crowne Plaza
Crowne Plaza Guangzhou City

Frequently asked questions

What is the cancellation policy at Crowne Plaza Guangzhou City Centre, an IHG Hotel?

Crowne Plaza Guangzhou City Centre, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Guangzhou City Centre, an IHG Hotel?

As of 31 Oct 2024, prices found for a 1-night stay for 2 adults at Crowne Plaza Guangzhou City Centre, an IHG Hotel on 10 Nov 2024 start from AU$165.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Guangzhou City Centre, an IHG Hotel?

Yep, Crowne Plaza Guangzhou City Centre, an IHG Hotel has a secured self car park for CNY 128 per night. Onsite parking is limited.

Is there a spa on site at Crowne Plaza Guangzhou City Centre, an IHG Hotel?

Yep, there is an onsite spa at Crowne Plaza Guangzhou City Centre, an IHG Hotel. It has a steam room and a sauna.

Does Crowne Plaza Guangzhou City Centre, an IHG Hotel have a pool?

Crowne Plaza Guangzhou City Centre, an IHG Hotel has an outdoor pool. The pool is open 6:30 AM to 10:30 PM.

What luxury perks are available at Crowne Plaza Guangzhou City Centre, an IHG Hotel?

Crowne Plaza Guangzhou City Centre, an IHG Hotel features a full-service spa, a health club and an outdoor pool. All guestrooms come with deep soaking tubs and 24-hour room service.

What makes Crowne Plaza Guangzhou City Centre, an IHG Hotel a romantic place to stay?

A lounge bar and 24-hour room service, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Crowne Plaza Guangzhou City Centre, an IHG Hotel.

Is Crowne Plaza Guangzhou City Centre, an IHG Hotel family-friendly?

You bet! With amenities such as children's meals and a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Guangzhou City Centre, an IHG Hotel is a hit with families.

Are there hot tubs in the rooms at Crowne Plaza Guangzhou City Centre, an IHG Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does Crowne Plaza Guangzhou City Centre, an IHG Hotel serve breakfast?

You bet, buffet brekkie is served daily from 6:00 AM to 10:30 AM.

Is there a free airport shuttle available at Crowne Plaza Guangzhou City Centre, an IHG Hotel?

No, but there's an airport shuttle that runs 24 hours a day at scheduled times for a fee.

Is there a bar or restaurant at Crowne Plaza Guangzhou City Centre, an IHG Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Crowne Plaza Guangzhou City Centre, an IHG Hotel?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Crowne Plaza Guangzhou City Centre, an IHG Hotel?

No, only service animals are allowed.

Crowne Plaza Guangzhou City Centre, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 241 out of 463 reviews" "
Rating 8 - Good. 164 out of 463 reviews" "
Rating 6 - Okay. 36 out of 463 reviews" "
Rating 4 - Poor. 11 out of 463 reviews" "
Rating 2 - Terrible. 11 out of 463 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Nitin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no way this can be a 5 starer. Check it for urself. The best i would give is a 3 star. Its old, studf in room are damaged, stinks old carpet.
Stayed 1 night in Jul 2024

10/10 Excellent

Abdi, Brooklyn park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024

8/10 Good

Abdi, Brooklyn park

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast option is amazing. We have got an opportunity to taste different foods. Our overall stay was phenomenal 🙏🙏🙏
Stayed 8 nights in Apr 2024

4/10 Poor

Donnadelliah

Stayed 5 nights in Jun 2024

6/10 Okay

Teck Chai

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel ia old and run down
Stayed 1 night in Jun 2024

10/10 Excellent

Advay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Victor

Stayed 1 night in May 2024

8/10 Good

Chenghua

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Apr 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

8/10 Good

Nabil, Riyadh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good, near to good restaurants for those who are looking for Halal and muslim food, price is convenient and staff speaks good English
Stayed 6 nights in Mar 2024

10/10 Excellent

Salah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location surrounding with Halal restaurants, close to attractive areas
Stayed 4 nights in Feb 2024

6/10 Okay

John, Petaling Jaya

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The staff is not as friendly. But, overall experience is good.
Stayed 7 nights in Feb 2024

8/10 Good

Rafic, Beirut

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in general
Stayed 9 nights in Jan 2024

8/10 Good

OMAR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

8/10 Good

Ismail

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel
Stayed 4 nights in Jun 2023

2/10 Terrible

Janesh Harish

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best in town
The hotel is very very old. It urgently requires mass renovations if they want to keep up with other establishments. Yes the location of the hotel is in a prime area but so are many other hotel. The elevators are few and you have to wait for a long time to get into one. The carpets in the room are old and smelly. The bathtubs have cracks. The breakfast options are limited. I stayed at this same hotel 10 years ago and it was amazing but it has deteriorated ever since. I do want to acknowledge the work of the guest relations manager. A gentlemen from Ecuador who was very good.
Stayed 7 nights in Aug 2023

4/10 Poor

Santiago

Liked: Cleanliness
Disliked: Property conditions & facilities
Room was very nice, had a magnificent view from the 50th floor, also very quiet. The bathroom was just splendid! The facilities, specifically the gym and tennis courts, are a bit old and could use a renovation. The gym is a bit messy. But it’s all perfectly usable and enjoyable. When you check in, they take a photo of you. That’s really quite uncomfortable, considering the development of facial recognition and government surveillance. I’ve been to other hotels in China where they didn’t take a photo, so I have no idea what the rules are here. Also, I wonder what the point is, since they make a copy of your passport anyway. We stayed for three days and the pool was closed during that entire time. The pool was the main reason why we chose that hotel, so that was a huge disappointment. If it weren’t for the fact, that they take a photo of you at check-in, and the pool being closed during our entire stay, I would have rated this hotel with 4 stars.
Stayed 3 nights in Aug 2023

10/10 Excellent

Wael

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for everything specifically for middleastern people they have very good restaurants around like sadda restaurant.
Stayed 3 nights in Jul 2023

10/10 Excellent

Gaby

Stayed 5 nights in May 2023

10/10 Excellent

Aws

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Room is very big and clean Everything was perfect Breakfast need more international food
Stayed 5 nights in Mar 2023

10/10 Excellent

cathy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very happy stay. Will comeback for sure.

10/10 Excellent

JAMES

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Experience!
The room was at 52nd floor, very nice cityview, very quiet and clean. The staffs are very friendly and polite.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2020

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020