Wotif Verified Review
5 / 5
The hotel is beautiful, clean, spacious, with lots of dining options and is an easy walk to the main square.
They were also really helpful and kind, especially when my flight was cancelled and I had to shift my plans to stay longer!
My only single experience that wasn’t great, was a dining experience where a waiter was unable to assist me with a gluten free (I’m allergic) order as “the chef was too busy to explain to him” and there was no signing on the menu for what was okay to order.
However other waiters came in to assist, and although it took 50mins to place an order.. the rest of the experience was so exceptional through my whole stay that in reality this was not a deterrent on my stay. But more a training / process feedback for the hotel to be able to improve their dinner menu & wait staff knowledge for alllergies. Breakfast was great as it was all signed.
I would definitely stay again!!
A verified traveller stayed at Sonesta Hotel Cusco
Sonesta Hotel Cusco