4/10 Poor
Troy
31 Jan 2024
Disliked: Property conditions & facilities, room comfort
Airstream Problems
This was our second night in the hotel. We decided to rent an Airstream on the roof because it would be fun and different. We rented the small Bambi trailer with the outside bath. The first issue was the outer door to the Airstream wouldn't lock, so people could come into our bathroom when we weren't inside the trailer. That wasn't a big deal. The problem we had on the 2nd floor room was no internet and construction noise. The internet worked great in the Airstream because the bar is upstairs. So, upon going to bed, one side of the bed was all wet. I assumed it was from the AC. I told the staff and they did relocate us to a room on the 3rd floor because they couldn't find the key to the other vacant Airstream. The room on the 3rd floor was nice and roomy. I did ask for a partial refund because we had issues with both our nights staying here. The reception said they were going to speak with the manager and get back to me. That was 6 hours ago and I haven't received a response. Again, its a cool hotel but it needs to be managed better
Troy
Stayed 1 night in Jan 2024