6/10 Okay
Kenneth
Travelled with partner
29 Feb 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were small but clean. Jose at the front desk is great and our housekeeper Lillith is the best. She was truly missed on her day off - I don't know how much she makes but whatever it is she deserves much more. The spa and staff were exceptional, I had a haircut and a 80 minute massage, both wonderful. Since the rooms are small and very limited TV channels - be certain to get one with a balcony facing the ocean - we spent a lot of time there in the morning listening to the ocean waves drinking coffee and watching the sunset in the evening. The food in the main dining room is questionable and I am not a picky eater. The 1st 3 days I ate a lot of salad and fruit. Breakfast is the best meal of the day - eggs made to order by and amazing woman who could teach others on how to multi-task. You can eat in one of the other restaurants but in order to do so you must be in line, in the lobby no later than 7am. One couple told me they got there at 7:15 one morning and could not get a reservation. Also, reservations cannot be made a day in advance - only that day for that day. I had a real problem getting up that early on vacation - you saw people in line still in their pajamas!! Room service food is not bad but even though all-inclusive you have to pay $90 MXN (approx $5 US) for each plate you order (2 plates $10 USD - 4 plates $20USD) . One more think - be care of drinking non-alcoholic beverages they all have sucralose - artificial sweetners give me a migrane - not funny.
Kenneth
Stayed 7 nights in Feb 2024