Dreams Natura Resort & Spa - All Inclusive

4.5 star property
Luxury resort on the beach, with 2 hot tubs

Choose dates to view prices

Photo gallery for Dreams Natura Resort & Spa - All Inclusive

Outdoor pool, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
Aerial view
Presidential Suite (Preferred Club)
9 restaurants, breakfast, lunch, dinner served; international cuisine
Ziplining
Reviews
8.2

Very good

Popular amenities

  • All-inclusive
  • Spa
  • Pool
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service

Explore the area

Map
Sm 31, Mz 03, Lote 101-21, Km 332, Carretera Cancun-Tulum, Puerto Morelos, QROO, 77500
  • Popular LocationMoon Palace Golf Club15 min drive
  • Popular LocationPetempich Bay16 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)19 min drive
  • Popular LocationPuerto Morelos Beach23 min drive

Room options

Junior Suite Ocean View Double

9.4/10 Wonderful

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • 52 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite Ocean View King

8.7/10 Excellent

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Sofa bed
Down duvet
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite Swim-Out King

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Sofa bed
Down duvet
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite Tropical View Double

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • 52 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite Partial Ocean View Double

8.2/10 Very good

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • 52 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite Partial Ocean View King

8/10 Very good

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Sofa bed
Down duvet
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

Preferred Club Junior Suite Swim-Out King

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

Preferred Club Junior Suite Swim-Out Double

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 52 sq m
  • Sleeps 3
  • 2 Double Beds

Preferred Club Junior Suite Partial Ocean View King

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite Swim-Out Double

8.3/10 Very good

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • 52 sq m
  • Sleeps 3
  • 2 Double Beds

Preferred Club Junior Suite Ocean View Double

9/10 Wonderful

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 52 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite King

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

Preferred Club Junior Suite Ocean View King

9.2/10 Wonderful

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

Presidential Suite (Preferred Club)

Highlights

Private plunge pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 145 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

Junior Suite - Deal of the Day

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 52 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite Tropical View King

9.2/10 Wonderful

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Sofa bed
Down duvet
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

Preferred Club Family Suite Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Preferred Club Master Suite Ocean View

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 87 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Preferred Club Master Suite Ocean Front

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 87 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

Preferred Club Governor Suite

Highlights

Private plunge pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 90 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

Family Junior Suite Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
Sofa bed
  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Preferred Club Ocean Front Double

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Double

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • 52 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Dreams Natura Resort & Spa - All Inclusive. Within steps you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Highlights at this all-inclusive resort include 9 restaurants, 7 bars/lounges and a full-service spa. .A relaxing visit to Dreams SPA by Pevonia can include deep-tissue massages, hot stone massages and body scrubs along with access to the sauna and hot tub. The buffet restaurant, World Cafe Buffet, serves international cuisine and is open for breakfast, lunch and dinner. At the resort's own poolside bar, you can stop for a drink. Spend the day at the beach and enjoy the 2 hot tubs, free water park and outdoor swimming pool. Other amenities include free Wi-Fi in public areas, a gym and a free manager's reception. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and an off-lead area. There's also the convenience of free valet parking. .Within a 20-minute drive of this 4.5-property class Puerto Morelos resort, attractions include Moon Palace Golf Club and Ventura Park Cancun.

What's nearby

  • Moon Palace Golf Club - 15 min drive
  • Petempich Bay - 16 min drive
  • Crococun Zoo - 18 min drive
  • Puerto Morelos Beach - 23 min drive
  • Puerto Morelos Town Square - 25 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

Restaurants

  • ‪Agave Mexican Cuisine - ‬2 min walk
  • ‪Cusco - ‬18 min drive
  • ‪Grand Central Buffet - ‬17 min drive
  • ‪The Grill - ‬18 min drive
  • ‪Vela Food Hall - ‬3 min walk

About this property

Dreams Natura Resort & Spa - All Inclusive

Luxury resort on the beach, with 2 hot tubs
Dreams Natura Resort & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Dreams Natura Resort & Spa - All Inclusive offers its guests a full-service spa, a complimentary water park, and 2 hot tubs. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Event space at this resort measures 12208 square feet (1134 square metres) and includes a conference centre. An outdoor pool, a children's pool, and a health club are also featured at the luxury Dreams Natura Resort & Spa - All Inclusive. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free.

This 4.5-star Puerto Morelos resort is smoke free.

  • 553 guestrooms or units
  • 8 levels
  • 9 dining venues
  • 7 bars or lounges
  • 12208 sq ft of conference space
  • 1134 sq. m of conference space
  • Built in 2020
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Dreams Natura Resort & Spa - All Inclusive offers 553 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature down duvets and premium bedding. Smart televisions are featured in guestrooms. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Dreams SPA by Pevonia has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • 7 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Bordeaux (French cuisine)
  • Himitsu (Pan-Asian)
  • Oceana
  • World Cafe Buffet

Things to do

  • 2 spa tubs
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Kayaking
  • Lazy river
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Wine tasting room
  • Yoga classes
  • Ziplining

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Computer station
  • Conference centre (12,208 square foot of space)

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2020
  • Comprehensive recycling policy
  • Lifeguards
  • No plastic drinking straws
  • No plastic water bottles
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch Smart TV

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night, plus a deposit of USD 65 per night
  • Only dogs are allowed
  • Weight limit: 22 lb per pet
  • Pets cannot be left unattended
  • Food and water bowls and an off-lead area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 65 per night
  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking and access to the heated pool
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking and access to the heated pool. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Now Natura Riviera Cancun
Now Natura Riviera Cancun Puerto Morelos
Now Natura Riviera Cancun Hotel Puerto Morelos
Now Natura Riviera Cancun Hotel

Frequently asked questions

What is the cancellation policy at Dreams Natura Resort & Spa - All Inclusive?

Dreams Natura Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dreams Natura Resort & Spa - All Inclusive?

As of 7 June 2024, prices found for a 1-night stay for 2 adults at Dreams Natura Resort & Spa - All Inclusive on 30 June 2024 start from AU$838.05, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Dreams Natura Resort & Spa - All Inclusive?

Yep, Dreams Natura Resort & Spa - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Dreams Natura Resort & Spa - All Inclusive?

The closest beach to Dreams Natura Resort & Spa - All Inclusive is Puerto Morelos Beach (9.1 km).

Is there a spa on site at Dreams Natura Resort & Spa - All Inclusive?

Yep, Dreams SPA by Pevonia is available for guests. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as hot stone massages.

Does Dreams Natura Resort & Spa - All Inclusive have a pool?

Yep, and guests recommend it! Dreams Natura Resort & Spa - All Inclusive has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.

Does Dreams Natura Resort & Spa - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Dreams Natura Resort & Spa - All Inclusive?

Dreams Natura Resort & Spa - All Inclusive features 2 hot tubs, a health club and an outdoor pool. All guestrooms come with premium bedding, free minibar items and espresso makers.

What makes Dreams Natura Resort & Spa - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Dreams Natura Resort & Spa - All Inclusive.

Is Dreams Natura Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Dreams Natura Resort & Spa - All Inclusive is a hit with families.

Is there a free airport shuttle available at Dreams Natura Resort & Spa - All Inclusive?

No, Dreams Natura Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Dreams Natura Resort & Spa - All Inclusive?

Yep, they've got a poolside bar and 9 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Dreams Natura Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Dreams Natura Resort & Spa - All Inclusive?

Dogs are welcome at Dreams Natura Resort & Spa - All Inclusive, with dog exercise areas and food and water bowls on offer. Just so you know, there's a weight limit of up to 10 kg per pet.

Dreams Natura Resort & Spa - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 610 out of 1226 reviews" "
Rating 8 - Good. 283 out of 1226 reviews" "
Rating 6 - Okay. 147 out of 1226 reviews" "
Rating 4 - Poor. 102 out of 1226 reviews" "
Rating 2 - Terrible. 84 out of 1226 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

ELIZABETH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Spa was AMAZING!
Stayed 3 nights in Mar 2024

10/10 Excellent

Franz

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2024

10/10 Excellent

Atusa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing, lots of entertainment and fun for the kids. Food was great and the pools were all heated. Not like some other resorts we stayed at in Cancun.
Stayed 6 nights in Feb 2024

10/10 Excellent

Nicholas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing. Staff and activities for kids 10/10. Food was good on its way towards great. So much to do and experience, would recommend for families and would consider returning again vs trying a new location.
Stayed 5 nights in Feb 2024

8/10 Good

Zulema Guadalupe Dominguez

Stayed 3 nights in Mar 2024

6/10 Okay

NAZANIN

Travelled with family
Constant construction noise . No water in room on last day and not offering any compensation at all. The food very average specially at buffet. Only 2 restaurants offered good dinner . Not much options for breakfast except buffet or if you were preferred guest . Not enough room in pool area. Small resort in compare to other resorts we have stayed in.

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself is very nice and the staff to traveler ratio is excellent. My biggest complaint is overcrowding. There were never enough chairs for people to sit on, and we were always wall-to-wall next to people. Also, the entertainment room is so loud, that it is not enjoyable.
Stayed 10 nights in Feb 2024

6/10 Okay

Cory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Spent 4k to upgrade to presidential suite and did not recieve the pictured room. Absolutely 0 benefits to be in presidential suite. Waste of money feel decieved frok pictures
Stayed 7 nights in Feb 2024

6/10 Okay

Ashley Renae

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The property was fine, small maps hard to read. Staff was mediocre, had no personality, and when we asked for something we had seen another customer get for dessert we were told we couldn’t get it as it was only for people at the hibachi, and you have to make a reservation which is impossible. And we were preferred members. I was mostly sad by the staff they looked like they hated being there.
Stayed 6 nights in Feb 2024

8/10 Good

Sara

Travelled with group
Liked: Cleanliness, staff & service
Construction in the pool area - blocked the view and made it difficult to get from one place to another. Construction noise was disturbing while trying to relax at the pools. We should have been made aware in advance and given a discount for being in a construction zone.
Stayed 3 nights in Feb 2024