Staff were good. Getting into parking was terrible. Finding the right lift from the parking garage was awful. A map, a direction, anything! The frustration is just not needed. Suggested a breakfast with accommodation and given a box of breakfast bits. Up and go, a museli bar, a packet of nutra grain. Preserved milk. Really?
Stairs to lug a bag if you don’t find the lift. Really?
Recommend they do trail run on what it’s like to be a visitor who doesn’t know the hotel, the underground parking set up, or anything. Then fix it.