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3.5 out of 5

"Great location and service " More

By a verified traveller on Tue 12 Mar 2024

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Hotel Description

A luxury stay in the heart of Canberra awaits you at Novotel Canberra. Within a short 5-minute stroll, you'll find Australian National University and Canberra Centre. Highlights at this hotel include a restaurant, an indoor swimming pool, and a bar/lounge.

The restaurant, First Edition, is open for breakfast and dinner. First Edition Bar is the hotel's own bar, serving drinks along with lunch and light fare. Enjoy the gym, spa tub, sauna, and pool loungers. Business travelers can take advantage of 7 meeting rooms, a conference center, and a business center. Added amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 9:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also the convenience of self parking.

Places within a 15-minute walk of this 4.5-star Canberra City Centre hotel include National Convention Centre and Commonwealth Park.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$159* Per night/room 1 Apr. - 2 Apr.

Standard Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Novotel Canberra ratings based on 431 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novotel Canberra

Everyone (183) Couples (50) Family (134)
4 out of 5
Great location and service

Posted by on 12 Mar. 2024

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5 out of 5
Great staff with the smile. Pillows not so comfortable, everything else without complaint 👌

Posted by on 11 Mar. 2024

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4 out of 5
Nice stay

Posted by on 8 Feb. 2024

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Comment from Hotel Management

17 Feb. 2024 by Youvrind (Duty Manager)

Dear Joshua,Thank you so much for taking the time to leave a review! We are delighted to hear that you had a nice stay with us. It's always a pleasure to know that our guests enjoyed their experience. We hope to have the pleasure of welcoming you back again in the future.Best regards,

5 out of 5
I was travelling through on holiday with a vehicle with a kayak and a height limitation, the staff were helpful and knowledgeable about my issues and ensured we would have a solution. This is also a great location and facility, i will happily be back. Thank you

Posted by on 30 Jan. 2024

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Comment from Hotel Management

17 Feb. 2024 by Youvrind (Duty Manager)

Dear Lachlan,Thank you for sharing your experience with us! We're thrilled to hear that our staff could assist you with your unique travel needs, especially with the kayak and height limitation. It's our commitment to ensure that every guest feels supported and accommodated. We're delighted you enjoyed the location and facility as well.We look forward to welcoming you back on your next visit! If there's anything specific, you'd like us to prepare for your return, feel free to let us know. Safe travels!Best regards,

3 out of 5
Conveniently located. Just the balcony looked bit dirty from dust. TV and table looked old.. otherwise location was near to bus stops

Posted by on 30 Jan. 2024

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Comment from Hotel Management

17 Feb. 2024 by Youvrind (Duty Manager)

Dear Owen,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our convenient location and proximity to bus stops. Your input is invaluable as we strive to enhance our guests' experience.We apologies for any inconvenience regarding the balcony's cleanliness and the appearance of the TV and table. Your observations have been noted, and we will address these issues promptly to ensure a more enjoyable stay for our future guests.We value your feedback and hope to have the opportunity to welcome you back for an improved experience.Best Regards,

4 out of 5

Posted by on 28 Jan. 2024

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Comment from Hotel Management

17 Feb. 2024 by Youvrind (Duty Manager)

Dear Andrew,Thank you for taking the time to share your feedback with us and thank you for choosing Novotel Canberra. We're delighted to hear that you had a good experience. If there's anything specific that stood out to you or any suggestions you'd like to share, we would love to know more.We appreciate your feedback and hope to have the pleasure of hosting you again in the future.Best regards,

3 out of 5
Parking expensive and unreliable , two nights out of the stay we were forced to find alternative parking as the carpark was full.

Posted by on 28 Jan. 2024

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5 out of 5

Posted by on 19 Jan. 2024

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Comment from Hotel Management

21 Jan. 2024 by Youvrind (Duty Manager)

Dear Suzanne,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We're thrilled to hear that the pool and spa were the highlights of your trip, especially for the kids. Creating enjoyable experiences for our guests is our priority, and we're delighted to know that the amenities added to your overall positive stay. We look forward to welcoming you and your family back for more memorable moments in the future!"Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

3 out of 5

Posted by on 17 Jan. 2024

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Comment from Hotel Management

17 Feb. 2024 by Youvrind (Duty Manager)

Dear Krista,Thank you for your positive feedback! We're pleased to hear that you had a satisfactory experience during your stay. If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to share.We appreciate your choosing us and hope to have the pleasure of welcoming you back in the future.Best regards,

5 out of 5
all ok

Posted by on 13 Jan. 2024

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Comment from Hotel Management

21 Jan. 2024 by Youvrind (Duty Manager)

Dear Ross,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

Property Features

As a guest of Novotel Canberra, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and 7 meeting rooms are available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Novotel Canberra. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Canberra hotel is smoke free.

  • 1 building
  • 286 guestrooms or units
  • 7 levels
  • Deli
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Kingston Canberra Station (6.9 km / 4.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Canberra offers 286 accommodations with laptop-compatible safes and espresso makers. These individually furnished accommodations have separate sitting areas. 32-inch flat-screen televisions come with digital channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Canberra hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Sitting area
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Espresso maker
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 6:30 AM to 10:30 AM.

First Edition - This restaurant serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.

First Edition Bar - This bar serves lunch and light fare. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free - maximum age 15
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 35 per person
  • Self parking fee: AUD 32 per night (in/out privileges)
  • Rollaway bed fee: AUD 60 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Canberra Novotel
  • Novotel Canberra Hotel
  • Novotel Canberra
  • Novotel Hotel Canberra
  • Novotel Canberra Hotel
  • Novotel Canberra Hotel Canberra
  • Novotel Canberra Canberra
  • Novotel Canberra Hotel Canberra

You should know

  • Pool access available from 6:30 AM to 10:00 PM.
  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.