2/10 Terrible
Marta
Travelled with group
26 Feb 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid at all cost!
I genuinely never stayed in a hotel like this.
Firstly when you walk in, the smell is overwhelming, this would explain why all Fire doors were open on a very cold night
The room itself was very basic and was absolutely freezing cold! The electric heater was off, and nobody has provided any instructions on how to turn it on. Luckily the chef was walking by and she kindly helped us...
The toilet was not flushed, there was wee in there still which was absolutely disgusting!!
Pillows = pancakes. They have definitely seen better days
The shower needs a deep clean as well, we avoided using it. No remote for the TV
At the point of check-in, we have asked about late checkout. The lady advised we should be ok to stay till 11:30ish as they are not busy the following day, however... 10:15 am someone was pulling on a handle and banging on the door. (not a gentle knock, not a polite excuse me, but a loud voice shouting that checkout was at 10 am!
My friend had to open the door and explain what was agreed for us the day before - absolutely bonkers!
The night before during the event we attended, whilst buying drinks we asked for one single and one double measure of the spirits we were buying. This is when the girl serving us was consulting a more senior staff member at the till and was told to put the single drink as a double. Luckily my friend overheard it and pointed it out. I wonder how many people overpaid for their drinks by that point.
£81 for this is ridiculous!
Marta
Stayed 1 night in Feb 2024