2/10 Terrible
Nicole
15 Feb 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Less than mediocre
Oh where do I begin. I guess I’ll start with our stay was very disappointing. I was stunned by this because they won a ton of awards and have great ratings. So idk how that works. Here goes….
dirty outdated rooms
Cockroaches
TVs have so many wires and just looks messy and dangerous with all of the wires
No outlets
Paint is dated
Rugs dated
Bathroom grout tile needs steaming or change tile
Don’t really have valet or bellman
Check-in people don’t explain anything like at all. No hey here is your internet access, your room is that way, or check out time.
Spa was awful. Wouldn’t classify it as a spa at all.
Restaurant is eh but the bar area and lounge have a cool vibe. The bartenders were cool. However, if your hotel is dated & not what is advertised then your customer service should be top notch. Only cool piece is lounge and the front of the building has a beautiful look.
Oh almost forgot because so many negatives. The beds are from like 1980 and pillows are flat. All around if they painted, changed rugs, hung tvs, updated baths, and got their staff a customers etiquette books that would help. I get they want to keep the old school vibe but something need to be updated a d def cleaned properly.
Nicole
Stayed 1 night in Feb 2024