4/10 Poor
Anthony
7 Jan 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Didn't enjoy this stay at all. Room was nothing like in website photograph. Nothing comfortable about the spartan room. What electronically adjustable beds?!! Certainly not in our room, they couldn't even give us another pillow, despite the website photos showing at least 2 on the beds. There was no milk to have with the coffee making facilities ie ONE coffee only. When we asked if they could supply us with anymore coffee....NO....not "I'm ever so sorry but" etc. Any more milk....NO....So we have to drink it black?....YES. Where is the hotel bar as mentioned on the website? No Bar! The staff were just downright monosyllabically rude. Do you have any maps of the city or leaflets on venues and attractions?....NO. There were no instructions in the room on how to use hotel facilities or anything. A thoroughly miserable experience. We will certainly NOT be recommending this 'hotel' to anybody. Thoroughly overpriced in our opinion. We have stayed in four hotels in Krakow and Gdansk which were far cheaper and absolutely excellent. This stay ruined our break.
Anthony
Stayed 4 nights in Jan 2024