See all properties
Save

Grand Hotel Wien

5.0 star property
Luxury hotel connected to a shopping centre in Innere Stadt with 3 restaurants

Choose dates to view prices

Photo gallery for Grand Hotel Wien

Exterior
Restaurant
Hypo-allergenic bedding, minibar, in-room safe, desk
Cafe
Point of interest
Reviews
9.4

Exceptional

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • Spa
  • Breakfast available
  • LaundryLaundryLaundry
  • Restaurant
  • BarBarBar

Check out the area

Map
Kaerntner Ring 9, Vienna, Vienna, 1010
  • Popular LocationVienna State Opera3 min walk
  • Popular LocationStephansplatz11 min walk
  • Popular LocationSt. Stephen's Cathedral11 min walk
  • AirportVienna (VIE-Vienna Intl.)24 min drive

Room options

View all photos for Grand Room, 1 King Bed (Ring Boulevard View)

Hypo-allergenic bedding, minibar, in-room safe, desk

Grand Room, 1 King Bed (Ring Boulevard View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Deluxe Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Grand Room, 2 Single Beds, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Grand Room, 2 Single Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 Queen Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Terrace (Ring Boulevard View)

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 King Bed, Terrace (Ring Boulevard View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
HDTV
Hypo-allergenic bedding
Hairdryer
  • Sleeps 3
  • 1 Single Bed

View all photos for Suite, 2 Single Beds (Ring Boulevard View)

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 2 Single Beds (Ring Boulevard View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 2 Single Beds, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 2 Single Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed, Terrace, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Terrace, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Terrace, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Grand Room, 1 King Bed, Terrace, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 2 Single Beds, Accessible (Ring Boulevard View)

Hypo-allergenic bedding, minibar, in-room safe, desk

Grand Room, 2 Single Beds, Accessible (Ring Boulevard View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed (Ring Boulevard View)

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed (Ring Boulevard View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Grand Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 Queen Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Suite, 1 King Bed

Combined shower/bathtub, free toiletries, hair dryer, dressing gowns

Premium Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Terrace

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 Bedroom, Terrace

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 Bedroom (Ring Boulevard View)

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 Bedroom (Ring Boulevard View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
HDTV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 3
  • 1 Single Bed

View all photos for Grand Room, 2 Single Beds (Ring Boulevard View)

Hypo-allergenic bedding, minibar, in-room safe, desk

Grand Room, 2 Single Beds (Ring Boulevard View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 2 Single Beds, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, 2 Single Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • Sleeps 2
  • 2 Single Beds

Similar properties

Exterior
Hilton Vienna Plaza
Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (1004)
The price is AU$430
for 1 night
includes taxes & fees
28 May - 29 May
Hilton Vienna Plaza

About the area

Vienna

Grand Hotel Wien puts you in the heart of Vienna, connected to a shopping centre and within just a 10-minute stroll of popular attractions like Vienna State Opera and Hofburg Imperial Palace. Highlights at this luxury hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .A day of pampering can include massages and facials along with access to the sauna. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and sauna. Business travelers can take advantage of meeting rooms, a conference centre, and a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute walk of this 5-property class Innere Stadt hotel include Naschmarkt and Belvedere.

What's nearby

  • Vienna State Opera - 3 min walk
  • Hofburg Imperial Palace - 7 min walk
  • Belvedere - 8 min walk
  • Stephansplatz - 11 min walk
  • St. Stephen's Cathedral - 11 min walk

Getting around

  • Bösendorferstraße, Karlsplatz Tram Stop - 2 min walk
  • Wien Mitte Station - 15 min walk
  • Vienna International Airport (VIE) - 24 min drive

Restaurants

  • Cafe Schwarzenberg - 2 min walk
  • Café Imperial - 2 min walk
  • Noodlez - 2 min walk
  • In-Dish - 3 min walk
  • CHiLAi Ringstrassengalerie - 1 min walk

About this property

Grand Hotel Wien

Luxury hotel connected to a shopping centre in Innere Stadt with 3 restaurants
Grand Hotel Wien offers its guests a full-service spa, a sauna, and a fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour business centre, meeting rooms, and limo/town car service are available. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Grand Hotel Wien. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. For a fee, parking is available.

This 5-star Vienna hotel is smoke free.

  • 205 guestrooms or units
  • 7 levels
  • 3 dining venues
  • Conference rooms
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Grand Hotel Wien offers 205 accommodations with minibars and espresso makers. LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is equipped with a sauna. The spa is open daily.

Languages

Arabic, Chinese (Mandarin), English, French, German, Hindi, Italian, Japanese, Russian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Parking on site (EUR 36 per day; includes in/out privileges)
  • Valet parking on site (EUR 36 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: EUR 45 for adults and EUR 22.50 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Piano
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Rooftop terrace

Full-service spa

  • Body treatments
  • Facials
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 7 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • LCD TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 92.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 45 for adults and from EUR 22.50 for children
  • Airport shuttle fee: EUR 50 per vehicle (one-way)
  • Self-parking fee: EUR 36 per day (in/out privileges)
  • Valet parking fee: EUR 36 per day (in/out privileges)
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 92.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard and cash. For guests' safety, the property includes a smoke detector in all accommodation. Contactless check-out is available.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 5 stars, and is displayed on this page as 5 stars.

Property is also known as

Grand Hotel Wien
Grand Hotel Wien Vienna
Grand Wien
Grand Wien Hotel
Grand Wien Vienna
Hotel Grand Wien
Hotel Wien
Wien Grand Hotel
Wien Hotel
Grand Hotel Vienna
Grand Hotel Wien Hotel
Grand Hotel Wien Vienna
Grand Hotel Wien Hotel Vienna

Frequently asked questions

What is the cancellation policy at Grand Hotel Wien?

Grand Hotel Wien offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Hotel Wien?

As of 14 May 2024, prices found for a 1-night stay for 2 adults at Grand Hotel Wien on 20 May 2024 start from AU$497.43, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Hotel Wien?

Yep, Grand Hotel Wien has a self car park with in/out privileges for EUR 36 per day.

Is there a spa on site at Grand Hotel Wien?

Yep, there is an onsite spa at Grand Hotel Wien. You'll enjoy heaps of services like facials and body treatments.

What makes Grand Hotel Wien a romantic place to stay?

A lounge bar and 24-hour room service, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Grand Hotel Wien.

Is Grand Hotel Wien family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Grand Hotel Wien is a hit with families.

Does Grand Hotel Wien serve breakfast?

Yep, visitors quite like the buffet brekkie here! Available daily between 6:30 AM and 11:00 AM, this is the perfect spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Grand Hotel Wien?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Grand Hotel Wien?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Hotel Wien?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Grand Hotel Wien?

Dogs are welcome at Grand Hotel Wien, with food and water bowls on offer.

Grand Hotel Wien Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 744 out of 1006 reviews" "
Rating 8 - Good. 188 out of 1006 reviews" "
Rating 6 - Okay. 45 out of 1006 reviews" "
Rating 4 - Poor. 16 out of 1006 reviews" "
Rating 2 - Terrible. 13 out of 1006 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

10/10 Excellent

Sabina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back!
Stayed 3 nights in Feb 2024

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Goce

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Jan 2024

10/10 Excellent

Katarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Marguerite

Stayed 5 nights in Oct 2023

10/10 Excellent

Alla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel stay in many years
Stayed 5 nights in Dec 2023

4/10 Poor

Evan

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
When we first arrived, we were underwhelmed. There was no one to help us with our bags, and after arriving in our room, there was urine still on the toilet seat. The fire alarm also went off two nights in a row, which meant we were sitting outside in the cold, and only until right before the fire department arrived did they bring us blankets. It was utter chaos, and nobody was there to help us. The breakfast was mediocre, considering the price of €90 for two people. The hotel is in a great location, but for the price point, I recommend other five-star hotels located in the same area. Overall, considering what I paid for the hotel, I am not happy with what I received. Next time I am in Vienna, I will stay elsewhere.
Stayed 3 nights in Dec 2023

2/10 Terrible

Alex

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This just was not a 5 star experience. I stayed for a week and the service - particularly room service - was abysmal. I ordered room service for dinner a total of 4 times, and twice my order was "lost" resulting in delays of several hours. If I order dinner at 18:30, I don't want to be eating at 21:30. If it happens more than once, its not an accident -- its poor management. Frankly, the staff in some places was rude, too. The man in the suit running the breakfast service was terse and I dreaded him. The evening manager of the lobby bar was similarly unpleasant. When a hotel bills itself as a 5-star, luxury hotel, you expect a luxury experience. You're likely to find better service at a highway Marriott. The spa charged €170 for a 50 minute full body massage and I found the quality was not worth the cost. The Four Seasons charges less and offers far better spa service. Who came up with these prices? Not worth it. Better to run down the street to the Hyatt if you want a decent spa experience. The rooms had in-room, self-service tablets that didn't work half the time. Very frustrating to deal with. Every time someone in my corner of the 4th floor slammed a door, my walls and bed rattled. To its credit, the building is pretty and the lobby and hallways were charming. On balance, this was not a pleasant stay. It's a pretty building with 5-star prices but 3-star service and offerings. What a disappointing holiday.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Grand Wein
Absolutely fantastic hotel, close to major attractions and transport network. The staff were very attentive and could not to enough for you. The food was excellent. Would thoroughly recommend
Stayed 3 nights in Dec 2023