The hotel is situated in an excellent location, conveniently within walking distance to the train station. Generally, our stay was satisfactory; however, we encountered a few minor issues regarding the availability of lobby staff. On one occasion, we required additional pillows and found the lobby deserted for over 30 minutes, forcing us to return to our room without assistance. Additionally, upon checking out, we left our luggage in the lobby, only to return and find it unattended with no staff in sight. This was concerning as we were able to retrieve our belongings without any interaction or awareness from the hotel staff. We recommend that the hotel management improves staff presence and attentiveness in the lobby area to enhance guest service and security.