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4.3 out of 5

"Foyer was beautifully decorated, beds were comfortable. Servicing of room was hopelessly inadequate, even after speaking to the manager, requesting i ... " More

By a verified traveller on Sun 08 Jan 2023

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Hotel Description

The Sutton Place Hotel Vancouver puts you in the heart of Vancouver, steps from Robson Street and within a 10-minute stroll of Granville Street. Highlights at this eco-certified hotel include a full-service spa, a restaurant, and an indoor swimming pool.

A day of pampering at Vida Spa can include massages along with access to the sauna. The restaurant, Boulevard Kitchen, is open for brunch, lunch, and dinner. Gerard Lounge is the hotel's own bar. Enjoy the gym, spa tub, and pool loungers. 800 square feet (74 square meters) of event facilities include a meeting room and conference space, and other business amenities include a 24-hour business center and limo/town car service. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Full breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of self parking.

Attractions within a 15-minute walk of this Central Vancouver hotel include Vancouver Waterfront and Vancouver Convention Centre.

Room, 1 King Bed (Sutton)

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$218* Per night/room 7 Apr. - 8 Apr.

Grand Room, 1 King Bed (Classic)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed (Classic)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Sutton Place Hotel Vancouver ratings based on 3 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Sutton Place Hotel Vancouver

Everyone (3)
3 out of 5
Foyer was beautifully decorated, beds were comfortable. Servicing of room was hopelessly inadequate, even after speaking to the manager, requesting it be done. Over an eleven-day period, my bed was made twice by staff, bins emptied once & floor vacuumed once. Towels were replaced twice in that time. In an attempt to placate me, the manager gave me a drink voucher. This is no way to entice one to return. I have previously stayed in other hotels in Vancouver & have had no problem with my room being properly serviced daily. Extremely disappointing experience. I would not recommend this hotel.

Posted by on 8 Jan. 2023

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Comment from Hotel Management

8 Jan. 2023 by TO

Dear Valued Guest, we appreciate you taking the time to review our Hotel. We pride ourselves in meeting the highest standards in both accommodation and service, during your visit you mention areas that need improvement, and we thank you for your feedback. We assure you that your comments have been used as a learning tool and a follow-up has been made as to your comments regarding our housekeeping services. Thank you for choosing to stay with us and we look forward to seeing you again in the future.

5 out of 5

Posted by on 12 Oct. 2022

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Comment from Hotel Management

3 Mar. 2023 by THE SUTTON PLACE HOTEL VANCOUVER

Thank you for your review! We look forward to seeing you again soon!

5 out of 5
The style of the property was pleasing. Loved the Christmas decor. Some places still needed an upgrade but even those rooms were very well maintained and clean

Posted by on 22 Dec. 2021

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Comment from Hotel Management

23 Dec. 2021 by sh

Thank you for your review, it is a pleasure to know that you enjoyed your stay. We appreciate your business and look forward to seeing you again in the future!

About the The Sutton Place Hotel Vancouver

Location 845 Burrard St, Vancouver, BC V6Z2K6

Property Features

The Sutton Place Hotel Vancouver offers its guests a full-service spa, an indoor pool, and a spa tub. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a 24-hour business center, a meeting room, and limo/town car service. Event space at this hotel measures 800 square feet (74 square meters) and includes conference space. A fitness center, spa services, and tour/ticket assistance are also featured at the eco-certified The Sutton Place Hotel Vancouver. For a fee, parking is available. This Vancouver hotel is smoke free.

  • 397 guestrooms or units
  • 21 levels
  • 2 buildings
  • 800 sq ft of conference space
  • 74 sq m of conference space
  • Built in 1986
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Vancouver Waterfront Station (1.1 km / 0.7 mi)
  • Metro station: Burrard Station (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Sutton Place Hotel Vancouver offers 397 accommodations with minibars and safes. Beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathrobes and designer toiletries. This Vancouver hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves, hypo-allergenic bedding, and hair dryers can be requested. Housekeeping is provided on request.

  • Minibar
  • In-room dining
  • HD television
  • Cable channels
  • Movies for purchase
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer available
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Boulevard Kitchen - This restaurant serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Gerard Lounge - Onsite bar. Open select days.

Room service is available.

Spa Services

  • Sauna in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 19
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 40 per accommodation, per night (maximum CAD 175 per stay)
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

Cashless payment methods are available for all transactions.

  • Parking height restrictions apply
  • Pets allowed in specific rooms only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15–38 per person
  • Self parking fee: CAD 50 per night (in/out privileges)
  • Pet fee: CAD 40 per accommodation, per night (maximum CAD 175 per stay)
  • Service animals are exempt from fees
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sutton Place
  • Hotel Sutton Place Vancouver
  • Sutton Place Hotel
  • Sutton Place Hotel Vancouver
  • Sutton Place Vancouver
  • Sutton Place Vancouver Hotel
  • Vancouver Hotel Sutton Place
  • Vancouver Sutton Place
  • Vancouver Sutton Place Hotel
  • The Sutton Vancouver Vancouver
  • The Sutton Place Hotel Vancouver Hotel
  • The Sutton Place Hotel Vancouver Vancouver
  • The Sutton Place Hotel Vancouver Hotel Vancouver

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Green Key Eco-Rating Programme
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.