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Empress Palace Hotel

4.0 star property
Upscale guesthouse in Surrey

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Photo gallery for Empress Palace Hotel

Reception
Garden
Self-parking (surcharge) 20 per day
Family Suite
Family Room, 1 Bedroom, Refrigerator & Microwave
Reviews
2.0

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • KitchenKitchenKitchen
  • LaundryLaundryLaundry
  • Parking availableParking availableParking available
  • Air conditioningAir conditioningAir conditioning
  • Free WiFiFree WiFiFree WiFi

Check out the area

Map
12788 Ross Place, 1, Surrey, BC, V3V6E1
  • Popular LocationHolland Park3 min drive
  • Popular LocationGuilford Town Centre9 min drive
  • Popular LocationHard Rock Casino Vancouver15 min drive
  • AirportVancouver, BC (YDT-Boundary Bay)25 min drive

Room options

View all photos for Elite Suite, 1 Bedroom, Ensuite

Down duvets, individually decorated, individually furnished, desk

Elite Suite, 1 Bedroom, Ensuite

Highlights

Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized fridge/freezer
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed

View all photos for Romantic Suite, 2 Queen Beds, Non Smoking, Garden View

Romantic Suite, 2 Queen Beds, Non Smoking, Garden View

Romantic Suite, 2 Queen Beds, Non Smoking, Garden View

Highlights

Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized fridge/freezer
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Honeymoon Studio Suite

Honeymoon Studio Suite | Bathroom

Honeymoon Studio Suite

Highlights

Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room, 1 Queen Bed, 2 Bathrooms, Garden View

Down duvets, individually decorated, individually furnished, desk

Basic Room, 1 Queen Bed, 2 Bathrooms, Garden View

Highlights

Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized fridge/freezer
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite

Down duvets, individually decorated, individually furnished, desk

Family Suite

Highlights

Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized fridge/freezer
  • Sleeps 7
  • 1 Single Bed, 1 Queen Bed and 1 Single Bunk Bed

View all photos for Honeymoon Suite, 1 Bedroom

Honeymoon Suite, 1 Bedroom

Honeymoon Suite, 1 Bedroom

Highlights

Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized fridge/freezer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Room, Balcony, Garden View

Grand Room, Balcony, Garden View

Grand Room, Balcony, Garden View

Highlights

Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized fridge/freezer
  • Sleeps 6
  • 2 King Beds

View all photos for Family Room, 1 Bedroom, Refrigerator & Microwave

Family Room, 1 Bedroom, Refrigerator & Microwave

Family Room, 1 Bedroom, Refrigerator & Microwave

Highlights

Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized fridge/freezer
  • Sleeps 8
  • 2 King Beds

View all photos for Economy Room

Economy Room

Economy Room

Highlights

Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized fridge/freezer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

Highlights

Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized fridge/freezer
  • Sleeps 4
  • 2 Queen Beds

About the area

Surrey

Empress Palace Hotel puts you in the centre of Surrey, 2.4 km (1.5 mi) from Taj Park Convention Centre and 2.4 km (1.5 mi) from Holland Park. Highlights at this guest house include in-room free WiFi and heated floors. .This pet-friendly guest house offers free WiFi in public areas, a terrace and a garden. Other amenities include a microwave in a common area and a fridge in a common area. There's also the convenience of self parking. .Attractions within a 30-minute drive of this 4-property class Surrey guest house include Coquitlam Centre and Metropolis at Metrotown.
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What's nearby

  • Holland Park - 3 min drive
  • Surrey Arts Centre - 3 min drive
  • Guilford Town Centre - 9 min drive
  • Hard Rock Casino Vancouver - 15 min drive
  • Metropolis at Metrotown - 20 min drive

Getting around

  • King George Station - 4 min drive
  • Pitt Meadows Maple Meadows Station - 27 min drive
  • Pitt Meadows, BC (YPK) - 29 min drive

Restaurants

  • The Samosa House - 14 min walk
  • McDonald's - 11 min walk
  • Donegal's Irish House - 3 min drive
  • Kerala Kitchen - 3 min drive
  • Tim Hortons - 2 min drive

About this property

Empress Palace Hotel

Upscale guesthouse in Surrey
As a guest of Empress Palace Hotel, you'll find a terrace, a garden, and a fireplace in the lobby. Public spaces have free WiFi. Empress Palace Hotel also features dry cleaning/laundry services, a microwave in a common area, and a fridge in a common area. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Surrey guest house is smoke free.

  • 15 guestrooms or units
  • Dry cleaning
  • Front desk (limited hours)
  • Wedding services available
  • Terrace
  • Garden
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
  • Microwave in a common area
  • Fridge in a common area
Empress Palace Hotel offers 15 shared accommodations, which are air-conditioned, accessible via exterior corridors and feature shared/communal kitchens. This individually decorated and furnished accommodation has separate dining areas and includes desks. Beds feature down duvets. Guests can surf the web using complimentary wireless Internet access. Full-sized fridge/freezers and microwaves are provided.

Languages

Arabic, English, Farsi, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, uncovered parking on site (USD 20 per day)
  • Limited on-site parking (max 1 space per unit)

Things to do

  • Playground
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Playground
  • Separate in-room dining area

Conveniences

  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Dry cleaning/laundry service
  • Wedding services

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • Communal living room
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter

Bathroom

  • Bidet
  • Soap
  • Toilet paper

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Paper towels
  • Separate dining area
  • Shared kitchen access

Outdoor space

  • Yard

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Heated floor
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Separate sitting area
  • Shared accommodation

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in fee: USD 49.00
Late check-in subject to availability
Late check-in fee: USD 29 for check-in between 11:30 PM and 2:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

The front desk is open daily from 3:00 PM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 29 per pet, per day (maximum USD 4 per stay), plus a one-time cleaning fee of USD 20 and a deposit of USD 100 per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay
  • Cash Cleaning deposit: USD 50 per stay
  • Cleaning fee: USD 20 per accommodation, per stay.
  • Administrative fee: USD 29 per accommodation, per night
  • Service fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 20 per day
  • Pet deposit: USD 100 per day
  • Pet fee: USD 29 per pet, per day (maximum USD 4 per stay) plus a one-off USD 20 cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 49.00 (subject to availability)
  • Late check-in fee: USD 29 for check-in between 11:30 PM and 2:30 AM
  • Rollaway bed fee: USD 50.0 per day
  • Bed sheets fee: USD 5 per bed, per night (or guests may bring their own)
  • Electricity fee: USD 5 per night
  • Heating fee: USD 5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash.

Property is also known as

Empress Palace Hotel Surrey
Empress Palace Hotel Guesthouse
Empress Palace Hotel Guesthouse Surrey

Frequently asked questions

Is parking available at Empress Palace Hotel?

Yep, Empress Palace Hotel has a secured uncovered self car park for USD 20 per day. Onsite parking is limited (max 1 space per unit).

Are there any beaches close to Empress Palace Hotel?

The closest beach to Empress Palace Hotel is White Rock Beach (17.4 km).

Is there a free airport shuttle available at Empress Palace Hotel?

No, Empress Palace Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Empress Palace Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Empress Palace Hotel Reviews

Reviews

2.0
Rating 10 - Excellent. 0 out of 1 reviews" "
Rating 8 - Good. 0 out of 1 reviews" "
Rating 6 - Okay. 0 out of 1 reviews" "
Rating 4 - Poor. 0 out of 1 reviews" "
Rating 2 - Terrible. 1 out of 1 reviews" "

4.0/10

Cleanliness

2.0/10

Staff & service

2.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

jake

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small rooms, no furniture just a bed. No tv and a shared kitchen that didnt have running water. We were one of two rooms that were the only ones being used and when our ride was late showing up we were locked out,in the cold and could not use the common areas which are generally left open. We were repeatedly asked to pay extra or pay a depisit for a variety of things and when the deposit was returned we were tood that theres a $5 service fee that was deducted. Bed frame wss falling apart and very uncomfortable. Freqyently told that other guests are complqining about rediculous things like the smell of our food cooking and even that they could smell our dog. Funny sincethere werent any othr guests nevermind any that were close to our room. Best rhing avout this place ws rhe resident parrot who took a likinh ro me amd
Stayed 5 nights in Feb 2024