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Motto by Hilton Tulum

4.5 star property
Luxury hotel connected to a shopping centre in Tulum with 2 restaurants

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Photo gallery for Motto by Hilton Tulum

Exterior
2 outdoor pools, pool cabanas (surcharge), pool loungers
Minibar, in-room safe, individually decorated, individually furnished
Daily cooked-to-order breakfast for a fee
2 outdoor pools, pool cabanas (surcharge), pool loungers
Reviews
8.2

Very good

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • SpaSpaSpa
  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • HousekeepingHousekeepingHousekeeping
  • RestaurantRestaurantRestaurant

Explore the area

Map
Avenida Coba Sur entre Calle S/N, Manzana 006 Lote 001 Colonia Centro, Tulum, QROO, 77760
  • Popular LocationTulum National Park1 min walk
  • Popular LocationTulum Mayan Ruins8 min drive
  • AirportTulum, Quintana Roo (TUY)8 min drive
  • Popular LocationPlaya Paraiso12 min drive

Room options

View all photos for 1 Queen, Mobility/Hearing Accessible 3X3 Shower

Minibar, in-room safe, individually decorated, individually furnished

1 Queen, Mobility/Hearing Accessible 3X3 Shower

10/10 Exceptional

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Bunk beds - 1 Twin over 1 Queen, Rooftop level and view

Minibar, in-room safe, individually decorated, individually furnished

Bunk beds - 1 Twin over 1 Queen, Rooftop level and view

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
  • 15 sq m
  • Sleeps 3
  • 1 Single Bunk Bed and 1 Queen Bed

View all photos for Bunk beds - 1 Twin bed over 1 Queen bed

Minibar, in-room safe, individually decorated, individually furnished

Bunk beds - 1 Twin bed over 1 Queen bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
  • 15 sq m
  • Sleeps 3
  • 1 Single Bunk Bed and 1 Queen Bed

View all photos for Flex Room, 1 Queen Wall Bed, Rooftop Level

Minibar, in-room safe, individually decorated, individually furnished

Flex Room, 1 Queen Wall Bed, Rooftop Level

10/10 Exceptional

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen Accesible 3X3SH Rooftop level and View.

Minibar, in-room safe, individually decorated, individually furnished

1 Queen Accesible 3X3SH Rooftop level and View.

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen Bed Junior Suite

55-inch flat-screen TV with digital channels

1 Queen Bed Junior Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Flex Room with 1 Queen Wall Bed

Minibar, in-room safe, individually decorated, individually furnished

Flex Room with 1 Queen Wall Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Minibar, in-room safe, individually decorated, individually furnished

Room, 1 Queen Bed

10/10 Exceptional

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Minibar, in-room safe, individually decorated, individually furnished

Room, 1 Queen Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Bunk beds - 1 Twin over 1 Queen, Rooftop Level

Minibar, in-room safe, individually decorated, individually furnished

Bunk beds - 1 Twin over 1 Queen, Rooftop Level

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
  • 15 sq m
  • Sleeps 3
  • 1 Single Bunk Bed and 1 Queen Bed

View all photos for Flex, 1 Queen Wall Bed Rooftop Level and View

Minibar, in-room safe, individually decorated, individually furnished

Flex, 1 Queen Wall Bed Rooftop Level and View

10/10 Exceptional

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen, Mobility/Hearing Accesible 3X3 Shower Rooftop Level and View

Minibar, in-room safe, individually decorated, individually furnished

1 Queen, Mobility/Hearing Accesible 3X3 Shower Rooftop Level and View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen bed Rooftop Level

Minibar, in-room safe, individually decorated, individually furnished

1 Queen bed Rooftop Level

10/10 Exceptional

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

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The price is AU$74
for 1 night
includes taxes & fees
6 June - 7 June
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About the area

Tulum

Motto by Hilton Tulum places you in the heart of Tulum, connected to a shopping centre and within steps of Tulum National Park. Highlights at this luxury hotel include 2 restaurants, 2 outdoor swimming pools and 2 bars/lounges. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps. At the hotel's own poolside bar, you can stop for a drink. Enjoy the gym, pool cabanas and pool loungers as well as access to bike hire. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning cooked-to-order breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .You'll be 3.2 km (2 mi) from Tulum Mayan Ruins and 4.3 km (2.7 mi) from Tulum Beach with a stay at this 4.5-property class Zama hotel.

What's nearby

  • Tulum National Park - 1 min walk
  • Tulum Mayan Ruins - 8 min drive
  • Las Palmas Public Beach - 9 min drive
  • Playa Paraiso - 12 min drive
  • Playa Ruinas - 17 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 50 min drive

Restaurants

  • El Capitán - 9 min walk
  • Rossina Cafe - 15 min walk
  • Carl's Jr. - 2 min walk
  • Coati Café Tulum - 16 min walk
  • Boston’s - 11 min walk

About this property

Motto by Hilton Tulum

Luxury hotel connected to a shopping centre in Tulum with 2 restaurants
Motto by Hilton Tulum offers its guests 2 outdoor swimming pools and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A rooftop terrace, spa services, and tour/ticket assistance are also featured at the luxury Motto by Hilton Tulum. You'll have access to the outdoor pool at a partner property. Free self parking is available.

This 4.5-star Tulum hotel is smoke free.

  • 1 building
  • 115 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2022
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Lift
  • No smoking on site
  • Bar by the pool
Motto by Hilton Tulum offers 115 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. 55-inch flat-screen televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, facials and body wraps.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 30 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Art gallery
  • Bicycle rentals
  • Designer stores
  • Gym
  • Outdoor pool (guest access)
  • Shopping centre

Family friendly

  • 2 outdoor pools
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Rooftop terrace

Spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift (150 centimetre wide door)
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Building
  • Built in 2022
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch flat-screen TV with premium digital channels

Food and drink

  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 53 per pet, per day, plus a deposit of USD 300 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 23.20 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 10 to 30 per person
  • Pet deposit: USD 300 per stay
  • Pet fee: USD 53 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, debit cards and cash. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Motto By Tulum Mexico
Motto by Hilton Tulum Hotel
Motto by Hilton Tulum Tulum
Motto by Hilton Tulum Hotel Tulum

Frequently asked questions

What is the cancellation policy at Motto by Hilton Tulum?

Motto by Hilton Tulum offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Motto by Hilton Tulum?

As of 23 May 2024, prices found for a 1-night stay for 2 adults at Motto by Hilton Tulum on 9 June 2024 start from AU$166.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Motto by Hilton Tulum?

Yep, Motto by Hilton Tulum has a free self car park.

Are there any beaches close to Motto by Hilton Tulum?

The closest beach to Motto by Hilton Tulum is Tulum Beach (6.6 km).

Is there a spa on site at Motto by Hilton Tulum?

There's no onsite spa, but this property does offer services like body wraps, facials and body treatments, as well as deep-tissue massages.

Does Motto by Hilton Tulum have a pool?

Yep, and guests recommend it! Motto by Hilton Tulum has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and on a lounger.

What luxury perks are available at Motto by Hilton Tulum?

Motto by Hilton Tulum features 2 outdoor pools, 2 restaurants and 2 bars.

What makes Motto by Hilton Tulum a romantic place to stay?

Couples dining, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Motto by Hilton Tulum.

Does Motto by Hilton Tulum serve breakfast?

Yep, cooked-to-order brekkie is offered daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Motto by Hilton Tulum?

No, Motto by Hilton Tulum does not offer an airport shuttle service.

Is there a bar or restaurant at Motto by Hilton Tulum?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Motto by Hilton Tulum?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Motto by Hilton Tulum?

Dogs are welcome at Motto by Hilton Tulum, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 10 kg per pet.

Motto by Hilton Tulum Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 66 out of 129 reviews" "
Rating 8 - Good. 34 out of 129 reviews" "
Rating 6 - Okay. 12 out of 129 reviews" "
Rating 4 - Poor. 8 out of 129 reviews" "
Rating 2 - Terrible. 9 out of 129 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Erica

Liked: Cleanliness
The property is nice. However, the beds are extremely hard and uncomfortable. The pool area is nice. Customer service was good. You can bike to the downtown area, but you will need a taxi for the beaches.
Stayed 4 nights in Feb 2024

6/10 Okay

Frederic

Stayed 2 nights in Feb 2024

2/10 Terrible

Sandeep

Stayed 2 nights in Jan 2024

8/10 Good

Mathew Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is modern, and well maintained. The staff are helpful, friendly and knowledgeable. The rooms are nicely furnished, however the washrooms offer little privacy. The 10usd credit per day that you are given can only be used on the rooftop pool bar.
Stayed 7 nights in Jan 2024

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2024

10/10 Excellent

Jesus, El Paso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

4/10 Poor

Edgard

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

2/10 Terrible

alexis

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The house keeping service was terrible!. No bathroom towels asked several times no blankets asked several times and no body wash asked several times
Stayed 4 nights in Dec 2023

10/10 Excellent

Seanee

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Service
Excellent service at Motto Tulum. Lots of amenities and things to do nearby. Free parking and there are rentals for bikes and scooters, Pool is beautiful and great poolside service and poolside restaurants. This place is designed really nicely. Rooms are small but meant to tap into a simplistic hotel stay and encourage you to go out and explore. Also very very impeccable cleaning.
Stayed 3 nights in Dec 2023

10/10 Excellent

Ophelia

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023