2/10 Terrible
Vincent
Travelled with family
21 Feb 2024
Disliked: Staff & service, property conditions & facilities
Avoid this hotel, shooting occurs, 2 dead
We stayed in Selina Tulum between the 9/02 to 14/02. This trip was a family trip, my wife and I and our two young kids. We especially booked this hotel for the swimming pool.
On our first day, Friday 9/02 a shooting occurs on the beach club of the hotel in front of us. 2 peoples were killed around 6.30pm local time.
While I understand that this incident is choking for everyone including the staff, I would have expected a bit more help and attention from the staff. The staff almost acted like it was not a big deal, and gave us no instructions, no alert and no help to people.
The next day everyone working from the hotel acted like nothing happened. The swimming pool and a large part of the resort was closed for the rest of our stay. When we asked why to the staff, they just answered that it was a police order and did not gave us any information on the shooting. I have asked several times to speak with a manager without any results.
When such an incident occurs, I would expect the staff, the manager to inform the client, to communicate and reassure people instead of hiding the true and being absent. This behaviour is totally unacceptable. Because of that we were pretty scared for the rest of our stay especially given that we were travelling with 2 young kids.
Vincent
Stayed 5 nights in Feb 2024
