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Copal Tulum Hotel

4.5 star property
Luxury spa hotel near Tulum National Park

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Photo gallery for Copal Tulum Hotel

2 outdoor pools, open 7:00 AM to 9:00 PM, pool loungers
Front of property
Smart TV, Netflix
Smart TV, Netflix
Private kitchen
Reviews
8.4

Very good

Popular amenities

  • SpaSpaSpa
  • Pool
  • Breakfast available
  • HousekeepingHousekeepingHousekeeping
  • Restaurant
  • BarBarBar

Explore the area

Map
Calle Ixchel sn, Tulum, QROO, 77760
  • Popular LocationTulum National Park3 min drive
  • Popular LocationTulum Mayan Ruins9 min drive
  • Popular LocationPlaya Paraiso14 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)110 min drive

Room options

View all photos for Premium Apartment, 1 Bedroom, Private Pool, Garden View

Private pool

Premium Apartment, 1 Bedroom, Private Pool, Garden View

10/10 Exceptional

Highlights

Garden
Deck/patio
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 154 sq m
  • Sleeps 3
  • 2 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Private kitchen

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

10/10 Exceptional

Highlights

Garden
Deck/patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Smart TV
  • 122 sq m
  • Sleeps 3
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 1 Bedroom, Private Pool

Smart TV, Netflix

Luxury Apartment, 1 Bedroom, Private Pool

Highlights

Garden
Deck/patio
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 90 sq m
  • Sleeps 3
  • 2 Single Beds and 1 King Sofa Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Private kitchen

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

7.7/10 Good

Highlights

Garden
Deck/patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Smart TV
  • 75 sq m
  • Sleeps 3
  • 1 King Bed and 1 King Sofa Bed

View all photos for Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

Private pool

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

8.6/10 Very good

Highlights

Garden
Deck/patio
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 108 sq m
  • Sleeps 3
  • 1 King Bed and 1 King Sofa Bed

View all photos for Premium Double Room, 1 King Bed, Private Pool, Garden View

Private pool

Premium Double Room, 1 King Bed, Private Pool, Garden View

7.9/10 Good

Highlights

Garden
Deck/patio
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Smart TV
Memory foam bed
  • 73 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Apartment, 1 Bedroom, Terrace, Garden View

Private kitchen

Luxury Apartment, 1 Bedroom, Terrace, Garden View

10/10 Exceptional

Highlights

Garden
Deck/patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Smart TV
  • 95 sq m
  • Sleeps 3
  • 2 Single Beds and 1 King Sofa Bed

View all photos for Deluxe Double Room, 1 King Bed, Terrace, Garden View

Courtyard view

Deluxe Double Room, 1 King Bed, Terrace, Garden View

7.8/10 Good

Highlights

Garden
Deck/patio
Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Memory foam bed
Down duvet
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Highlights

Garden
Deck/patio
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 214 sq m
  • Sleeps 3
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 4 Bedrooms, Garden View

Premium bedding, down duvets, memory-foam beds, minibar

Luxury Apartment, 4 Bedrooms, Garden View

Highlights

Garden
Deck/patio
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 288 sq m
  • Sleeps 3
  • 2 King Beds, 4 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

Smart TV, Netflix

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

8/10 Very good

Highlights

Garden
Deck/patio
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 165 sq m
  • Sleeps 3
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Private pool

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Highlights

Garden
Deck/patio
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 215 sq m
  • Sleeps 3
  • 1 King Bed, 4 Single Beds and 1 King Sofa Bed

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About the area

Tulum

A luxury stay in Tulum awaits you at Copal Tulum Hotel. You'll be 4.7 km (2.9 mi) from Tulum Beach and 4.7 km (3 mi) from Tulum Mayan Ruins. Highlights at this hotel include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at The Healing Spot can include deep-tissue massages, body scrubs and facials along with aromatherapy and mani/pedis. The delicatessen, Copal, serves international cuisine and is open for breakfast, brunch, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the 24-hour gym and pool loungers as well as access to bike hire. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Each morning cooked-to-order breakfast is available. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 4.5-property class Zama hotel include Tulum National Park and Gran Cenote.

What's nearby

  • Tulum National Park - 3 min drive
  • Las Palmas Public Beach - 8 min drive
  • Tulum Mayan Ruins - 9 min drive
  • Playa Paraiso - 14 min drive
  • Playa Ruinas - 19 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 111 min drive

Restaurants

  • Mercado Tulum - 20 min walk
  • Rossina Cafe - 8 min walk
  • Las BBQ Tulum - 13 min walk
  • Coati Café Tulum - 13 min walk
  • Matcha Mama - 8 min walk

About this property

Copal Tulum Hotel

Luxury spa hotel near Tulum National Park
Copal Tulum Hotel offers its guests 2 outdoor swimming pools and a 24-hour fitness centre. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Copal Tulum Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Tulum hotel.

  • 85 guestrooms or units
  • 2 dining venues
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Copal Tulum Hotel offers 85 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Memory foam beds feature down duvets and premium bedding. Smart televisions come with satellite channels and Netflix.

Bathrooms include a shower with a rainfall showerhead, dressing gowns, designer toiletries and hairdryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The Healing Spot has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available for a fee: MXN 360 to 360 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Copal
  • Kokoro

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Tour and ticket assistance
  • Turndown service

Business services

  • Coworking space

Outdoors

  • Firepit
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Netflix
  • Smart TV with satellite channels

Food and drink

  • Chef service
  • Late-night room service
  • Minibar
  • Restaurant dining guides

Outdoor space

  • Deck/patio
  • Yard

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Copal Tulum Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 360 to 360 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Frequently asked questions

What is the cancellation policy at Copal Tulum Hotel?

Copal Tulum Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Copal Tulum Hotel?

As of 23 May 2024, prices found for a 1-night stay for 2 adults at Copal Tulum Hotel on 26 May 2024 start from AU$181.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Copal Tulum Hotel?

Yep, Copal Tulum Hotel has a free self car park.

Are there any beaches close to Copal Tulum Hotel?

The closest beach to Copal Tulum Hotel is Tulum Beach (6.4 km).

Is there a spa on site at Copal Tulum Hotel?

Yep, The Healing Spot is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as prenatal massages.

Does Copal Tulum Hotel have a pool?

Yep, and guests recommend it! Copal Tulum Hotel has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 7:00 AM to 9:00 PM.

What luxury perks are available at Copal Tulum Hotel?

Copal Tulum Hotel features 2 outdoor pools, a full-service spa and 2 restaurants. All guestrooms come with memory foam beds, premium bedding and late-night room service.

What makes Copal Tulum Hotel a romantic place to stay?

Couples spa treatments and garden-view dining, as well as rainfall showerheads and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Copal Tulum Hotel.

Does Copal Tulum Hotel serve breakfast?

Yeah, cooked-to-order brekkie is available daily.

Is there a free airport shuttle available at Copal Tulum Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Copal Tulum Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Copal Tulum Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Copal Tulum Hotel?

No, pets and service animals are not allowed.

Copal Tulum Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 465 out of 748 reviews" "
Rating 8 - Good. 120 out of 748 reviews" "
Rating 6 - Okay. 55 out of 748 reviews" "
Rating 4 - Poor. 44 out of 748 reviews" "
Rating 2 - Terrible. 64 out of 748 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bowen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

4/10 Poor

Mary Elizabeth

Travelled with partner
Disliked: Staff & service
If you want to travel some place and never leave the hotel, this place is fine, I guess. But I personally hated it. First, for a "nice resort" the internet service was terrible. I have traveled all over Mexico and stayed in small, Mom and Pop places that have much faster, more reliable internet than this place. I expected working internet here. Second, there is construction in several of the rooms, so it is not peaceful at all. Maybe it will be someday, but not now. Third, the staff was not really very friendly or competent. They mostly use WhatsApp to communicate. If you are younger than a millennial, I guess that is okay, but there should be a way to talk to a human. Fourth, the pillows are hard a lumpy and cause terrible neck pain. Fifth, the place is trying too hard to be new-agey. And finally, the area around it is awful. The roads are terrible (we got a low tire in our car from driving the streets around the place, which were mostly dirt roads with large pot holes). BUT, if you want to go some place and do yoga all day, never have to talk to anyone, never leave the premises, and have no internet and leave with neck pain, it's fine-- go for it.
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful and friendly.

8/10 Good

Elena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, good stay for the money. The location is central to beach (about 10 mins drive) and the town area - you can walk there 15 mins walk. Lots of little cute cafes around the area that are walkable as well. Pool area is small and gym is tiny so if you are coming for that, then it’s not the right hotel probably but the rooms are beautiful and cozy.
Stayed 4 nights in Feb 2024

10/10 Excellent

Rosa

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great, very helpful staff.
Stayed 2 nights in Jan 2024

10/10 Excellent

Wayne

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff at the Copal Tulum Hotel was the best part of my experience, every single one of them was very helpful right from the beginning. Even before I got there they took care of my airport pick up. Right as I got to the hotel Anna was there with a smile and a calming good vibe, Max was always available to help and give recommendations, Johnny at the excursion desk was absolutely charming and my boys Diego and Manuel at the restaurant always took care of me. The ambience of the hotel was great, very clean and most importantly clam and relaxing as advertised, which is exactly what i wanted. I’d definitely stay here again the next time I am in Tulum.
Stayed 9 nights in Jan 2024

10/10 Excellent

damaris

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, excellent restaurant! Only critic is that the hotel recommends and sells 3rd party tours that are a ripp off.
Stayed 5 nights in Dec 2023

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Copal is a little oasis in the
Stayed 6 nights in Jan 2024

10/10 Excellent

Noemi

Liked: Cleanliness, staff & service, property conditions & facilities
very cute concept of jungle cabin type of hotel. copal smell lingers for a long time making it feel like you’re in Tulum for a long time. i would come back!
Stayed 5 nights in Jan 2024

10/10 Excellent

Gizelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just want to start off by saying this place was great! Our room was always cold and comfy. The kitchen came with all of your basic necessities which was a plus. The customer service is amazing from the front desk to the bar and restaurant staff to the house keeping, very hospitable and made great recommendations. My stay included a massage but wasn’t able to do it since I had other things already planned. Will definitely be coming back!
Stayed 3 nights in Jan 2024