6/10 Okay
Enver
Travelled with family
13 Sept 2023
Liked: Property conditions & facilities, room comfort
3.5 out of 5
We chose this hotel as one of the best in Trabzon. Overall it was okay but several points the hotel management would be good to consider:
1. It was totally unclear when housekeeping service comes. We were told at around 10, but we seen it comes anytime during a day. So with water bottles, they may remember about you at 6 pm in evening and bring water bottles.
2. When Cleaning services come (not housekeeping) they would bin anything partially they see - chips, used water, halfly remaining pack of seeds, whatever they see. And when I asked Why, the say cause it s used and could accept the fact that I have not eat all the chips over a night because tomorrow cleaners will just bit it if I left some. I never seen something like this anywhere in the world, especially in top hotels. Cleaning itself is average, of you heen in Dubai or Abu Dhabi Ramada, dont expect the same here.
3. When I asked reception for iodine, that should be in any first aid kit, they said we dont have it.
4. There were no toothbrush and tooth paste in the room on a first day, and when we askedz they brought only one however there were 2 of us. Second they brought later, but brush seems to be used before, so I bought new one.
Plusses:
Location, near the Black sea, sandy beach
Breakfast is very good
Enver
Stayed 4 nights in Sep 2023