10/10 Excellent
Katherine
Travelled with family and small children
4 May 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first thing to really note is that this hotel has some of the best staff in the world. They went above and beyond on a daily basis to not only make our stay extremely comfortable but also that our kids felt welcome and safe. Our two kids loved the staff. They also helped us with transport wherever we wanted to go and nothing was too much trouble.
The food was very nice but the facilities were quite limited while we were there. No lunch, pool bar closed, no tasting menu's etc It was just coming into season, and we weren't aware that the menu would be as limited as it was, and with young kids we were largely reliant on the hotel for dinner every single night and with the limitations it did get a little repetitive. So again, food was good but it would have been nice to know that it wold be limited upon booking.
Room was very nice, pool was excellent and housekeeping were excellent. It's next to rice fields and in the jungle so you have to expect a lot of insects and we had a Gecko in our roof, which we didn't mind at all but I know some people would. So just know that you're booking a hotel in the jungle. The views were absolutely outstanding and all the locals were friendly.
We used the hotel to take private tours and we really enjoyed this. It was informative, useful and really helpful for us. Just need to be aware that traffic is really bad so whole day trips will take a long time, the hotel offer full day trips to different parts of Bali and it will take that.
Katherine
Stayed 9 nights in Apr 2024