6/10 Okay
Melody
Travelled with family and small children
19 Feb 2024
TL;DR: feels more like a 3 star than a 4 star hotel.
Front desk was nice.
Room was OK. Big comfy bed, but bed frame was a little damaged. No coffee machine. Thin toilet paper in the bathroom. Shower head dripped some water off to the side instead of on you. Generous amounts of Q tips. Ice machine hidden in the closet.
Biggest issue was valet. Issues:
1. No clear signage. It's unclear where to wait for valet, which sucks when you're on a busy street.
2. They were slow (they only had 1 person working despite it being President's Day wknd).
3. They were unfriendly; I informed them that my car key was fickle & to call me if they had any issues but they didn't want to take my car. They suggested I pay for parking in another lot despite the fact that my stay already includes parking, which means they were suggesting I pay twice for something I'd already paid for. I had to convince them to take my car and soothe their anxieties about it rather than, you know, being soothed that they'd take care of my car.
I'm not sure if this is a management issue, funding issue, or something else entirely.
Overall, this felt more like a 3 star than a 4 star hotel. We've stayed at different Kimpton's in the past and enjoyed it, so this was pretty disappointing & makes me less excited at the idea of staying at a Kimpton again. I may play it safe and stay at the Hyatt Olive8 instead next time (we've stayed there twice now and had a great experience both times).
Melody
Stayed 1 night in Feb 2024