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The Ritz-Carlton Sanya, Yalong Bay

5.0 star property
Luxury hotel on the beach, with 5 outdoor swimming pools

Choose dates to view prices

Photo gallery for The Ritz-Carlton Sanya, Yalong Bay

View from room
Garden
Frette Italian sheets, premium bedding, down duvets, pillow-top beds
4 restaurants, breakfast served
Lobby
Reviews
8.8

Excellent

Popular amenities

  • SpaSpaSpa
  • Pool
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar

Check out the area

Map
Yalong Bay Sanya Hainan, Sanya, Hainan, 572000
  • Popular LocationYalong Bay6 min drive
  • Popular LocationYalong Bay Tropical Paradise Forest Park8 min drive
  • AirportSanya (SYX-Phoenix Intl.)29 min drive
  • Popular LocationDadonghai Beach35 min drive

Room options

View all photos for Room, 2 Double Beds, Ocean View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds, Ocean View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 65 sq m
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Double Beds, View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 65 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Villa, 1 Bedroom

Club Villa, 1 Bedroom

Club Villa, 1 Bedroom

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 130 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Ocean View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Club Room, 1 King Bed, Ocean View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
  • 65 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Courtyard View (Lagoon)

Room, 1 King Bed, Courtyard View (Lagoon)

Room, 1 King Bed, Courtyard View (Lagoon)

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 80 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, View

Deluxe Room, 1 King Bed, View

Deluxe Room, 1 King Bed, View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 65 sq m
  • Hill view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Garden View

Villa, 1 Bedroom, Garden View | Terrace/patio

Villa, 1 Bedroom, Garden View

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 130 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 65 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View

Suite, 1 King Bed, Ocean View | Living room

Suite, 1 King Bed, Ocean View

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 127 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Balcony, Ocean View

Premier Room, 2 Double Beds, Balcony, Ocean View

Premier Room, 2 Double Beds, Balcony, Ocean View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 65 sq m
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Double Room, 2 Double Beds, Courtyard View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Double Room, 2 Double Beds, Courtyard View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 80 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Balcony, Resort View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Balcony, Resort View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 65 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Ocean View

Club Suite, 1 Bedroom, Ocean View | Living room

Club Suite, 1 Bedroom, Ocean View

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 123 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 Double Bed, Garden View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Family Suite, 1 Double Bed, Garden View

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Villa, 2 Bedrooms

Club Villa, 2 Bedrooms

Club Villa, 2 Bedrooms

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 252 sq m
  • Sea view
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Resort View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds, Resort View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 65 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Balcony, Ocean View

Premier Room, 1 King Bed, Balcony, Ocean View

Premier Room, 1 King Bed, Balcony, Ocean View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 65 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Ocean View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Club Room, 2 Double Beds, Ocean View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
  • 65 sq m
  • Sea view
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Suite, 1 King Bed, Pool Access

View from room

Club Suite, 1 King Bed, Pool Access

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 123 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Room
The St. Regis Sanya Yalong Bay Resort
Pool
Spa
Kids pool
Waterslide
4.5 out of 5, Wonderful, (63)
The price is AU$279
for 1 night
includes taxes & fees
28 May - 29 May
The St. Regis Sanya Yalong Bay Resort

About the area

Sanya

At The Ritz-Carlton Sanya, Yalong Bay, you'll be connected to a shopping center and 3.3 km (2.1 mi) from Yalong Bay. Highlights at this luxury hotel include 4 restaurants, 5 outdoor swimming pools, and a full-service spa. .A relaxing visit to SPA can include hot stone massages, Swedish massages, aromatherapy, and hydrotherapy along with access to the sauna. The restaurant, Fresh 8, is open for breakfast, brunch, lunch, and dinner. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach and enjoy the onsite free kids' club, 24-hour gym, and outdoor tennis court. 1701 square feet (158 square meters) of event facilities include meeting rooms and a conference center, and other business amenities include a 24-hour business center. Additionally, you'll find free WiFi in public areas, a free manager's reception, and a sauna. Buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of a free shopping center shuttle. .Places within a 30-minute drive of this 5-star Jiyang District hotel include Yalong Bay Tropical Paradise Forest Park and Sun Bay.

What's nearby

  • Yalong Bay - 6 min drive
  • Yalong Bay Tropical Paradise Forest Park - 8 min drive
  • Sun Bay - 22 min drive
  • Haitang Bay - 27 min drive
  • Dadonghai Beach - 35 min drive

Getting around

  • Sanya (SYX-Phoenix Intl.) - 30 min drive

Restaurants

  • The Ritz-Carlton Sanya Yalong Bay - 1 min drive
  • 林姐香味海鲜 - 8 min drive
  • Sofia - 2 min walk
  • Fresh8 - 1 min drive
  • 三亚亚龙湾瑞吉度假酒店 - 3 min drive

About this property

The Ritz-Carlton Sanya, Yalong Bay

Luxury hotel on the beach, with 5 outdoor swimming pools
The Ritz-Carlton Sanya, Yalong Bay offers its guests a full-service spa, 5 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A free manager's reception is offered daily. Public spaces have free WiFi and wired Internet.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 1701 square feet (158 square meters) and includes a conference center. A children's pool, a 24-hour fitness center, and spa services are also featured at the luxury The Ritz-Carlton Sanya, Yalong Bay. Free self parking is available. The property offers extended parking privileges.

This 5-star Sanya hotel is smoke free.

  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Cabanas by the pool (free)
  • Conference rooms
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Fridge in a common area
  • Locker space
  • Bar by the pool
  • Swim-up bar
The Ritz-Carlton Sanya, Yalong Bay offers 452 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to balconies. These individually decorated and furnished accommodations include dining tables. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels and pay movies. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

SPA has 10 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Languages

Chinese (Mandarin), English, French, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free shopping centre shuttle
  • Free self parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CNY 288 for adults and CNY 144 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Fresh 8
  • Pearl Chinese Restaurant
  • Sand-Beach Grill
  • Sofia-Italian Restaurant

Things to do

  • 18 holes of golf
  • 24-hour gym
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor tennis court
  • Piano
  • Playground
  • Sauna
  • Shopping centre
  • Steam room
  • TV in common areas
  • Volleyball
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby bath
  • Baby toys
  • Beach toys
  • Children's books
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • DVD player
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • Highchair
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (1,701 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rug in room
  • Assistive listening devices in meeting rooms
  • Grab bar in bathtub
  • Grab bar near toilet
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Thin carpet in room
  • Tile flooring in room
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 7 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2008
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Frette Italian sheets
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • DVD player
  • IPod dock
  • LCD TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Express check-in available

Check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property offers shuttle service to and from Sanya Begonia Bay Internation Shopping Centre with required 24-hour advance notice during scheduled hours.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 288 for adults and CNY 144 for children
  • Rollaway bed fee: CNY 525.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Ritz-Carlton Hotel Sanya
Ritz-Carlton Sanya
Sanya Ritz-Carlton
Ritz Carlton Hotel Sanya
Ritz Sanya
The Ritz-Carlton Sanya Yalong Bay Hainan
Ritz-Carlton Sanya Yalong Bay Hotel
Ritz-Carlton Sanya Yalong Bay
The Ritz Carlton Sanya, Yalong
The Ritz-Carlton Sanya, Yalong Bay Hotel
The Ritz-Carlton Sanya, Yalong Bay Sanya
The Ritz-Carlton Sanya, Yalong Bay Hotel Sanya

Frequently asked questions

What is the cancellation policy at The Ritz-Carlton Sanya, Yalong Bay?

The Ritz-Carlton Sanya, Yalong Bay offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Ritz-Carlton Sanya, Yalong Bay?

As of 14 May 2024, prices found for a 1-night stay for 2 adults at The Ritz-Carlton Sanya, Yalong Bay on 20 May 2024 start from AU$312.20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Ritz-Carlton Sanya, Yalong Bay?

Yep, The Ritz-Carlton Sanya, Yalong Bay has a free self car park.

What makes The Ritz-Carlton Sanya, Yalong Bay a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Ritz-Carlton Sanya, Yalong Bay.

Is The Ritz-Carlton Sanya, Yalong Bay family-friendly?

You bet! With amenities like a free kids' club and a children's pool, as well as highchairs and baby baths in the guestrooms, it's no surprise The Ritz-Carlton Sanya, Yalong Bay is a hit with families.

Are there hot tubs in the rooms at The Ritz-Carlton Sanya, Yalong Bay?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at The Ritz-Carlton Sanya, Yalong Bay?

No, The Ritz-Carlton Sanya, Yalong Bay does not offer an airport shuttle service.

Are pets allowed at The Ritz-Carlton Sanya, Yalong Bay?

No, pets are not allowed.

Is there a golf course on site at The Ritz-Carlton Sanya, Yalong Bay?

There is a golf course next to The Ritz-Carlton Sanya, Yalong Bay.

The Ritz-Carlton Sanya, Yalong Bay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 65 out of 110 reviews" "
Rating 8 - Good. 27 out of 110 reviews" "
Rating 6 - Okay. 11 out of 110 reviews" "
Rating 4 - Poor. 5 out of 110 reviews" "
Rating 2 - Terrible. 2 out of 110 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Very nice hotel
Stayed 1 night in Apr 2021

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, enjoyed out door restaurant by the beach and the great acoustic guitarist and singer.
Stayed 6 nights in Dec 2020

10/10 Excellent

Daniel, Shanghai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Mitarbeiter waren sehr freundlich und Hilfsbereit. Das Hotel ist sehr schön aber es sind schon ein paar Renovation notwendig. Z.B. bei den Pools funktionieren nur wenige Massagedüsen. Das Essen wiederum war sehr gut und auch die Auswahl an Morgenbuffet gross.
Stayed 6 nights in Jul 2020

2/10 Terrible

JIE

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel
This is the worst hotel I have ever stayed in
Stayed 1 night in Jul 2020

4/10 Poor

Grainne, Foshan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel’s architecture, the landscaping , the pool, the spa, the food and the cleanliness are all great, but the service is the poorest I have ever experienced at a Ritz-Carlton property. The staff are truly lovely and very hard working, but their training is clearly lacking, procedures are haphazard and the property is not led well by the GM. I had to make many, many complaints - handled well by the F&B manager, Fethi and the Hosptality manager, Elaine (she is AMAZING and without her personal intervention and incredible support, we would have left after the first couple of days), but the despite this, did not see the GM at all, not once, around the property. In the end, I made an appointment to see him and he didn’t turn up for the appointment! He did apologize for not coming, claiming he had been at another appointment that over ran, but that sort of poor management, attention to detail and downright rudeness is a clear example of all that is wrong with his hotel. I would never stay there again and indeed, am reconsidering my 20 years of loyalty to Ritz-Carlton properties. A bitterly, bitterly disappointing trip.
Stayed 10 nights in Jul 2020

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Expected better for a ritz Carlton. Breakfast was good with tons of selection. That was the best part. Toilet sink shower clogs and slow draining. Broken outlets. Carpet smells like mildew. Pool was nice
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not happy with the balcony with a wall which was blocking the beautiful view.
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
I would say overall the property is beautiful. Where the property falls apart is the language. Language/mass confusion was a common theme. Being from Canada and traveling in China I’ve come to expect language barriers. But I have yet to see a situation so poorly handled like this property. Starting with arrival. A room was booked online as a resort view. However the hotel said to them, that qualified as a garden view. To me that makes no sense. Moving forward. The luggage was to be brought up to the room upon check in. The bags never came, we called down and they had no idea what luggage even meant. After further explanation, luggage was understood and an hour later the bags showed up. Adding insult to injury, the phone range 3 times after stating that they needed a luggage number. At this point the phone ringing woke up our infant child over and over after a long day of flying this was not great. Explaining that the luggage had arrived and the luggage number was no longer necessary the calling finally subsided. Next: room service was ordered, again a process considering no one spoke enough English to even process what a a chicken club sandwich was. Which to me just doesn't make sense. Considering the menu is in English, you’d hope at minimum someone could understand enough to just put an order in. Sadly the food showed up cold, and late. The order was incorrect. Additionally the air conditioning did not work. Entire stay was an over heated mass mis-communication of a stay.
Stayed 4 nights in Nov 2019

8/10 Good

Janette Yin

Travelled with family
Liked: Staff & service, room comfort
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
This is a very beautiful resort. I loved the food in the Sand Restaurant. In the morning i had to wait up to half an hour to get seated for breakfast. That is not what I would expect from a Ritz Carlton. The pools are very nice, however the massage jets don’t work. The evenings are rather boring. Besides a DJ there is nothing going on. The SPA center is gorgeous.
Stayed 3 nights in Jun 2019