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Mercure Santiago Centro

3.5 star property
Comfortable hotel, walk to Pontifical Catholic University of Chile

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Mercure Santiago Centro

Photo gallery for Mercure Santiago Centro

Outdoor pool, open 10:00 AM to 8:00 PM, free pool cabanas
Front of property
Down duvets, Tempur-Pedic beds, minibar, in-room safe
Classic Room, 2 Single Beds
Reception

Overview of Mercure Santiago Centro

Reviews
8.4

Very good

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service

Your area essentials

Map
Av. Libertador Bernardo O Higgins, 632, Centro, Santiago, Region Metropolitana, 8320000
  • Popular LocationBarrio París-Londres4 min walk
  • Popular LocationSanta Lucia Hill4 min walk
  • Popular LocationPalacio de la Moneda11 min walk
  • AirportSantiago (SCL-Arturo Merino Benitez)21 min drive

Room options

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
LCD TV
Renovated in 2017
Down duvet
Blackout curtains
Tempur-Pedic bed
Hairdryer
  • 27 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Classic Room, 2 Single Beds

Down duvets, Tempur-Pedic beds, minibar, in-room safe

Classic Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
LCD TV
Renovated in 2017
Down duvet
Blackout curtains
Tempur-Pedic bed
Eco-friendly toiletries
  • 27 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Classic Room, 1 Double Bed

Down duvets, Tempur-Pedic beds, minibar, in-room safe

Classic Room, 1 Double Bed

Highlights

Air conditioning
Connecting rooms available
LCD TV
Renovated in 2017
Down duvet
Blackout curtains
Tempur-Pedic bed
Eco-friendly toiletries
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 2 Double Beds, View

Down duvets, Tempur-Pedic beds, minibar, in-room safe

Superior Room, 2 Double Beds, View

Highlights

Air conditioning
Connecting rooms available
LCD TV
Renovated in 2017
Down duvet
Blackout curtains
Tempur-Pedic bed
Hairdryer
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Room
Almacruz Hotel y Centro de Convenciones
Pool
Parking included
Free WiFi
Restaurant
4.0 out of 5, Very good, (446)
The price is AU$112
for 1 night
includes taxes & fees
4 May - 5 May
Almacruz Hotel y Centro de Convenciones

About the area

Santiago

Mercure Santiago Centro places you in the centre of Santiago, steps from National Archive and within a short 5-minute stroll of San Francisco Church. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .The restaurant, Amaranto, serves international cuisine and is open for breakfast, lunch and dinner. Nimbus is the hotel's own bar. Enjoy the outdoor swimming pool, 24-hour gym and free pool cabanas. 8019 square feet (745 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free WiFi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also self parking, along with the convenience of an airport shuttle. .Places within a short walk of this 3.5-property class Downtown Santiago hotel include Pontifical Catholic University of Chile and Barrio París-Londres.

What's nearby

  • Barrio París-Londres - 4 min walk
  • Santa Lucia Hill - 4 min walk
  • Lastarria District - 8 min walk
  • Plaza de Armas - 10 min walk
  • Palacio de la Moneda - 11 min walk

Getting around

  • Santa Lucia Station - 3 min walk
  • Parque Almagro Station - 18 min walk
  • Santiago (SCL-Arturo Merino Benitez) - 22 min drive

Restaurants

  • McDonald's - 1 min walk
  • Da Dino - 2 min walk
  • Dominó Santa Rosa - 1 min walk
  • Las Tinajas de Villa Alegre - 3 min walk
  • Cafe San Isidro - 2 min walk

About this property

Mercure Santiago Centro

Comfortable hotel, walk to Pontifical Catholic University of Chile
Mercure Santiago Centro offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 8019 square feet (745 square metres) and includes conference space. A terrace, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Mercure Santiago Centro. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. A complete renovation of Mercure Santiago Centro was completed in October 2017.

This 3.5-star Santiago hotel is smoke free.

  • 1 building
  • 142 guestrooms or units
  • 17 levels
  • Conference rooms
  • 8019 sq ft of conference space
  • 745 sq. m of conference space
  • Built in 2007
  • Deli
  • Cabanas by the pool (free)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Mercure Santiago Centro offers 142 accommodations with minibars and laptop-compatible safes. Tempur-Pedic beds feature down duvets. 32-inch LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (CLP 8,400 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM–10:00 AM for a fee: CLP 12,376 for adults and CLP 12,376 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Amaranto
  • Cobre
  • Nimbus

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 8,019 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Braille/raised signage
  • No lift
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Building
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - October 2017
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Rollaway/extra bed (surcharge)
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: CLP 49000
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: CLP 45000 per pet, per day, plus a deposit of CLP 45000 per day
  • Weight limit: 22 lb per pet
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CLP 27000.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CLP 12376 for adults and from CLP 12376 for children
  • Airport shuttle fee: CLP 25000 per vehicle (one-way, maximum occupancy 3)
  • Self-parking fee: CLP 8400.00 per day
  • Pet deposit: CLP 45000 per day
  • Pet fee: CLP 45000 per pet, per day
  • Late check-out fee: CLP 49000 (subject to availability)
  • Rollaway bed fee: CLP 27000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • The seasonal pool will open in October and close in April.
  • Pool access available from 10:00 AM to 8:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure Centro Hotel Santiago
Mercure Santiago
Mercure Santiago Centro
Santiago Centro
Caesar Business Hotel Santiago
Caesar Business Santiago Centro Hotel Santiago
Mercure Santiago Centro Hotel
Caesar Business Hotel Santiago
Mercure Santiago Centro Hotel
Mercure Santiago Centro Santiago
Mercure Santiago Centro Hotel Santiago

Frequently asked questions

What is the cancellation policy at Mercure Santiago Centro?

Mercure Santiago Centro offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Santiago Centro?

As of 20 Apr 2024, prices found for a 1-night stay for 2 adults at Mercure Santiago Centro on 12 May 2024 start from AU$84.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Santiago Centro?

Yep, Mercure Santiago Centro has a self car park for CLP 8400.00 per day.

Does Mercure Santiago Centro have a pool?

Mercure Santiago Centro has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and with a coldie from the bar. The pool is open 10:00 AM to 8:00 PM (Seasonal outdoor pool open from October to April).

What makes Mercure Santiago Centro a romantic place to stay?

Poolside dining and a lounge bar, as well as rainfall showerheads and comfy beds in the guestrooms, help set the scene for a romantic weekend at Mercure Santiago Centro.

Does Mercure Santiago Centro serve breakfast?

Yeah, our guests speak well of the buffet brekkie here! Served daily between 7:00 AM and 10:00 AM, this is the place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Mercure Santiago Centro?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Mercure Santiago Centro?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Mercure Santiago Centro?

Check-in begins at 3:00 PM. Check-out time is noon.

Mercure Santiago Centro Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 334 out of 818 reviews" "
Rating 8 - Good. 337 out of 818 reviews" "
Rating 6 - Okay. 99 out of 818 reviews" "
Rating 4 - Poor. 26 out of 818 reviews" "
Rating 2 - Terrible. 22 out of 818 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ling Li

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My favourite part of this property was the location. Very centralized and walking distance to everything in my opinion. Areas for improvement: (1) the concierges always had an attitude that I appeared to be annoying them when asking for simple things (ie putting coffee on my tab, or recommendations, or when my room key stopped working). (2) the wait staff at the outdoor bar was very slow and it was more bar service than actually being served (3) when leaving in the morning, I requested a taxi. The concierge said that the taxi would ONLY accept cash, and it was $3000 pesos more than I paid coming from the airport. I felt scammed but due to my limited Spanish felt like I was in a bind. The concierge should have just called another taxi for me as I requested. I cannot said I’d recommend this hotel, given the subpar customer service.
Stayed 3 nights in Jan 2024

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think for some from the US it could be a bit intimidating having to choose from a lot of local hotels not representing the chain brands where used to. Rest assured that this hotel is at least as good, if not better than in some ways, as any Hilton, Marriott, Windham, or Holiday Inn. Getting here from the airport was more expensive than it could have been. Had we contacted the hotel directly, we likely may have gotten the ride for 25k instead of the 40k our illegitimate "taxi charged us. The front desk was very helpful in arranging this for us when we checked out and headed to our next hotel. In general, hotel staff was very friendly and helpful with advice, almost always in fluent English, anytime we needed it. They provided local recommendations and even warnings about places to avoid when going out, especially at night. One staff member even called out to me as I walked out the door to let me know I'd forgotten my phone was in my back pocket. Further, he recommended places to go to get drinks in the area because those at the hotel were so expensive. Our room was perfectly positioned with a view of the National Library and the adjacent Santa Lucia Hill, both of which we easily reached from the hotel by walking. The room was clean and comfortable and included outlets that fit US style 110 volt plugs. There was a main light switch on the wall near the beds - I like this feature in hotels and it's becoming more common these days. Things were generally clean.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nathaniel

Stayed 5 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Marla

Liked: Staff & service
Need up-grades.
Sheets too small for bed. Rooms need some fixing up. Staff friendly & helpful.
Stayed 3 nights in Dec 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable hotel in the center. Near the subway but it’s not the friendliest area in town. Could be dangerous at night.
Stayed 2 nights in Dec 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff, great hotel, sketchy location
The most outstanding part of the hotel was the staff. The front desk staff, particularly Ingebord, were amazing. The staff helped us book two tours on ChileTours and they were excellent. We visited Valparaiso on one tour and the Concha y Toro winery on the other. The only problem we had was that the area is dangerous. Thieves attempted to rob my husband and I just steps from the hotel’s front door. I would recommend that you stay in the hotel, eat there (they have a restaurant and a bar), and leave only when you need to go on a tour or to the airport. Also, I would recommend asking the wonderful people at the front desk to get a taxi to the airport rather than getting an Uber. Uber means waiting outside the hotel for the car and that gives thieves an opportunity. We met our taxi driver in the lobby and were escorted to the secure basement where the taxi was parked. I would not go outside the hotel at all at night. But it feels perfectly safe in the hotel. There was a Santiago police office in the hotel at all times. Other than the security outside the hotel, we really enjoyed our stay at the Mercure. The staff were incredible. A big thank you to Ingebord.
Stayed 3 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023