San Juan Marriott Resort and Stellaris Casino

4.5 star property
Beach spa retreat, walking distance from Casino del Mar at La Concha Resort

Choose dates to view prices

Photo gallery for San Juan Marriott Resort and Stellaris Casino

Exterior
Exterior
Premium bedding, in-room safe, desk, blackout curtains
Meeting facility
Meeting facility
Reviews
8.8

Excellent

Popular amenities

  • Hot tubHot tubHot tub
  • SpaSpaSpa
  • Pool
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry
  • Restaurant

Check out the area

Map
1309 Ashford Avenue, San Juan, 00907
  • Popular LocationCasino del Mar at La Concha Resort5 min walk
  • Popular LocationCondado Beach17 min walk
  • Popular LocationPuerto Rico Convention Center5 min drive
  • AirportSan Juan (SJU-Luis Munoz Marin Intl.)15 min drive

Room options

Room, 2 Double Beds, Non Smoking, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Premium bedding
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Non Smoking, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Premium bedding
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Non Smoking, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Premium bedding
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, City View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Premium bedding
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Pool View (Pool Access)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Premium bedding
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Premium bedding
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Studio Suite, 1 King Bed with Sofa bed, Non Smoking, City View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Executive Suite, 1 Bedroom, Non Smoking, City View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
  • 56 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Executive Suite, 1 Bedroom, Non Smoking, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Executive Suite, 1 Bedroom, City View (Mobility Accessible, Roll-In Shower)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Premium bedding
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Non Smoking, Oceanfront

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Premium bedding
  • 23 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Studio Suite, 1 King Bed with Sofa bed, Non Smoking, Pool View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Sofa bed
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Presidential Suite, 1 Bedroom, Non Smoking, Oceanfront

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
  • 70 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Non Smoking, Ocean View (Tower)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Premium bedding
  • 23 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Non Smoking, Oceanfront

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Premium bedding
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Non Smoking, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Premium bedding
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Non Smoking, City View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Premium bedding
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Non Smoking, City View (Tower)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Premium bedding
  • 23 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Oceanfront

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Premium bedding
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

Studio Suite, 1 King Bed with Sofa bed, Pool View (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Pool View (Mobility/Hearing Access, Transf Shwr)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Ocean View (Mobility/Hearing Access, Transf Shwr)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Premium bedding
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Ocean View (Mobility/Hearing Access, Transf Shwr)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Premium bedding
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Ocean View (Mobility Accessible, Roll-In Shower)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Premium bedding
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Ocean View (Hearing Accessible)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Premium bedding
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Ocean View (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Premium bedding
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Ocean View (Hearing Accessible)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Premium bedding
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Similar properties

About the area

San Juan

A family-friendly stay in San Juan awaits you at San Juan Marriott Resort and Stellaris Casino. Within a 5-minute stroll you'll find Casino del Mar at La Concha Resort and Condado Beach within a 20-minute walk. Highlights at this beachfront hotel include 2 outdoor swimming pools, 3 bars/lounges and a full-service spa. .A day of pampering at Ocean Club Spa can include hot stone massages, prenatal massages, body wraps and facials along with access to the sauna. The family restaurant, Gingambo, is open for breakfast and dinner. Red Coral Lounge is the hotel's own cocktail bar, serving drinks along with light fare. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and 24-hour gym. 10344 square feet (961 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include a casino, free Wi-Fi in public areas and a hot tub. Each morning buffet breakfast is available. There's also the convenience of valet parking. .With a stay at this Condado hotel, you'll be 3 km (1.8 mi) from Pan American Pier and 3.1 km (1.9 mi) from Puerto Rico Convention Center.

What's nearby

  • Casino del Mar at La Concha Resort - 5 min walk
  • Condado Beach - 17 min walk
  • Distrito T-Mobile - 5 min drive
  • Pan American Pier - 5 min drive
  • Puerto Rico Convention Center - 5 min drive

Getting around

  • Domenech Station - 7 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.) - 15 min drive

Restaurants

  • Chocobar Cortés - 2 min walk
  • Tayzan Chinese & Japanese Cuisine - 2 min walk
  • Oasis Tapas & Lounge - 2 min walk
  • Starbucks - 1 min walk
  • Cocina Abierta - 2 min walk

About this property

San Juan Marriott Resort and Stellaris Casino

Beach spa retreat, walking distance from Casino del Mar at La Concha Resort
Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At San Juan Marriott Resort and Stellaris Casino, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This beach hotel also offers a children's pool, outdoor tennis courts and a 24-hour fitness centre. For a fee, parking is available.

This San Juan hotel is smoke free.

  • 531 guestrooms or units
  • 21 levels
  • 2 buildings
  • 3 bars or lounges
  • Conference rooms
  • 10344 sq ft of conference space
  • 961 sq. m of conference space
  • Casino
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Dining venue
  • Swim-up bar
San Juan Marriott Resort and Stellaris Casino offers 531 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to balconies. Beds feature premium bedding. 47-inch Smart televisions come with premium satellite channels and Netflix. Bathrooms include a combined bath/shower unit, dressing gowns, complimentary toiletries and hairdryers.

This San Juan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a weekly basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Ocean Club Spa. Services include hot stone massages, facials, body wraps and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 20 per day)
  • Valet parking on site (USD 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: USD 41 per person
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Coffee Merchant Bake Shop
  • Gingambo
  • La Isla Beach Bar
  • Red Coral Lounge

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • 24 gaming tables
  • 24-hour gym
  • 345 slot machines
  • Basketball
  • Beach volleyball
  • Casino (12,800 square foot of space)
  • Children's pool
  • Full-service spa
  • Piano
  • Sauna
  • Shopping
  • Spa tub
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services
  • Weekly housekeeping

Business services

  • 10,344 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 21 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • 47-inch Smart TV with premium satellite channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

Outdoor space

  • Balcony

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 72.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • In-room bottled water
  • In-room coffee
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 41 per person
  • Self-parking fee: USD 20 per day
  • Valet parking fee: USD 25.00 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Marriott Resort & Stellaris
Marriott Resort Stellaris
Marriott Stellaris
San Juan Marriott Resort & Stellaris Casino
San Juan Marriott Stellaris Casino
Stellaris
San Juan Marriott Resort Stellaris Casino Hotel
San Juan Marriott Resort Stellaris Casino
Juan Marriott Stellaris Casino
San Juan Marriott Resort Stellaris Casino
San Juan Marriott Resort and Stellaris Casino Hotel
San Juan Marriott Resort and Stellaris Casino San Juan
San Juan Marriott Resort and Stellaris Casino Hotel San Juan

Frequently asked questions

What is the cancellation policy at San Juan Marriott Resort and Stellaris Casino?

San Juan Marriott Resort and Stellaris Casino offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at San Juan Marriott Resort and Stellaris Casino?

As of 15 May 2024, prices found for a 1-night stay for 2 adults at San Juan Marriott Resort and Stellaris Casino on 2 June 2024 start from AU$668.45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at San Juan Marriott Resort and Stellaris Casino?

Yep, San Juan Marriott Resort and Stellaris Casino has a self car park for USD 20 per day.

Are there any beaches close to San Juan Marriott Resort and Stellaris Casino?

Yep, San Juan Marriott Resort and Stellaris Casino is a short 17-minute walk from Condado Beach. Fun beach activities include volleyball, snorkelling and windsurfing.

Is there a spa on site at San Juan Marriott Resort and Stellaris Casino?

Yep, Ocean Club Spa is available for guests. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as hot stone massages.

Does San Juan Marriott Resort and Stellaris Casino have a pool?

Yep, and guests recommend it! San Juan Marriott Resort and Stellaris Casino has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does San Juan Marriott Resort and Stellaris Casino have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at San Juan Marriott Resort and Stellaris Casino?

San Juan Marriott Resort and Stellaris Casino features 2 outdoor pools, a full-service spa and 3 bars.

What makes San Juan Marriott Resort and Stellaris Casino a romantic place to stay?

1 hot tub and ocean-view dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at San Juan Marriott Resort and Stellaris Casino.

Is San Juan Marriott Resort and Stellaris Casino family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as free infant beds in the guestrooms, it's no surprise that San Juan Marriott Resort and Stellaris Casino is a hit with families.

Does San Juan Marriott Resort and Stellaris Casino serve breakfast?

Yeah, buffet brekkie is offered daily.

Is there a free airport shuttle available at San Juan Marriott Resort and Stellaris Casino?

No, San Juan Marriott Resort and Stellaris Casino does not offer an airport shuttle service.

Is there a bar or restaurant at San Juan Marriott Resort and Stellaris Casino?

Yep, they've got a beach bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at San Juan Marriott Resort and Stellaris Casino?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at San Juan Marriott Resort and Stellaris Casino?

No, pets are not allowed.

San Juan Marriott Resort and Stellaris Casino Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 712 out of 1118 reviews" "
Rating 8 - Good. 222 out of 1118 reviews" "
Rating 6 - Okay. 93 out of 1118 reviews" "
Rating 4 - Poor. 40 out of 1118 reviews" "
Rating 2 - Terrible. 51 out of 1118 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not like how cold it was in the lobby and casino. The drinks and food were insanely priced.
Stayed 7 nights in Feb 2024

8/10 Good

Fabiano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

NAthalie

Ok for short stay
Old installations. Expensive resort fees. The beach chair are damaged, outdated and Uncomfortable! However, very great location!
Stayed 1 night in Feb 2024

6/10 Okay

Douglas, Forest Hills

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
I was disappointed in the hotel. I had been there years ago and it was much better then. I did not receive the reserved kind bed, had warm not hot shower water, and the room was not ready at 4 despite arriving at 3. The rooms all face the elevators and housekeeping was talking loudly and slamming doors at an early hour. One day they simply didn’t clean our room and I had to negotiate a room cleaning because only discovered it when we returned at 530 and was told there is no more housekeeping after 5. Somehow they found someone when I said it’s unacceptable. I switched to a suite and it was not much better . While it did have a king bed , the sofa bed sheets where my brother in law slept were stained . While the hotel gave me small gesture credits the right thing to do was give one night free. Not the hotels fault but the Atlantic beach water was rough and the lifeguard called people out . While it wasn’t terrible it’s closer to a 3 star hotel than 5 stars IMO. Was disappointed overall. The casino was fine .
Stayed 1 night in Feb 2024

4/10 Poor

Douglas, Forest Hills

Travelled with partner
Liked: Property conditions & facilities
My wife and I booked and confirmed a king bed. We came to learn there was a problem and they have 2 double beds only. They believed crediting a 700 dollar a night room 50 dollars made up for sleeping separately. The shower room temperature was warm not hot. Housekeeping didn’t clean our room and we had to negotiate a late room cleaning because they leave at 5. While not the worst, clearly not a 5 star facility . More like 3.
Stayed 2 nights in Feb 2024

8/10 Good

Jason

Stayed 2 nights in Feb 2024

10/10 Excellent

Larry, Marietta

Travelled with group
Liked: Amenities
Very accommodating staff, extremely clean and comfortable room. Lovely pool and beach area. Food is mediocre and expensive but no more than other hotels in the area.
Stayed 8 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
We arrived early but the room was ready luckily. The beach area was private and well maintained. Casino was interesting too. The room was very spacious and clean. All staff was helfpul and smiling. It was a great stay and I will come back for sure.
Stayed 1 night in Feb 2024

6/10 Okay

palma

Travelled with group
We have stayed here several times. We had a very big problem last year with the wrong room and so was expecting a lot more this year. We have been happy for the most part, but we had terrible trouble with the air conditioning. We froze for the first eight days of our trip. They finally fixed it on the ninth day.
Stayed 9 nights in Jan 2024

8/10 Good

Patty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that there was no free shuttle or discounted shuttle; I was glad uber was an options and cheaper! Loved the closeness of a park that I could go and use my 5k app. Need some night life entertainment!
Stayed 4 nights in Feb 2024