6/10 Okay
Lilianna
Travelled with partner
24 Feb 2024
Unlike photos and website. Not luxurious at all. Pool is constantly busy with no supervision, and pool looks cloudy. Hot tub is always full. Celebrated our 8 year anniversary and we didnt even get to use the hot tub. They do not honor expedia gold members or VIP access. They did not give me my free room upgrade or late check out which is an offer i get with VIP access. They almost charged me for free credits that came with my expedia. They didn't know how to redeem any of it so after an inconvenient and long check out the desk lady finally decided to take the charges off. Whats the point of gold or VIP if these businesses don't care about third party bookings. Absolutely not worth the money. Stay at a chain and get a massage down the street, thats what i did. Horizons dining was the best part of our stay.
Lilianna
Stayed 2 nights in Feb 2024