2/10 Terrible
Verified traveller
Travelled with family
5 Aug 2023
Disliked: Staff & service, property conditions & facilities, room comfort
Awful tiny room with no aircon not what I paid for
We booked a room for four people, two adults and two older teenagers. We arrived to find the smallest room you could possibly imagine.
There was barely room to move around the bed, the furniture was battered with all the edges chipped and damaged, the bathroom was tiny with a shower hardly big enough to step into never mind wash in.
The air conditioning did not work, it came on and made a noise but did nothing to change the temperature of the room which was at times unbearably hot. Despite asking three times no effort was made to repair it.
Upon arrival and seeing the room we immediately asked for a refund and we were going to book another hotel but this was refused, hotels.com were absolutely no help. We ended up spending all day out of the hotel and only coming back late at night to try and sleep which was virtually impossible due to the temperature and lack of working air conditioning.
We had a room with a balcony which gave a 180 degree view of unkept trees about six feet away with the odd gap to look at the derelict building opposite.
The only positive thing I can say about this hotel was that the room was clean, that is it.
I 100% would not recommend this hotel or booking via hotels.com terrible service, no acknowledgement of my complaint or offer of a refund.
Do not book hotel ausonia in Rimini, there are far nicer hotels for a little bit more money, I wish I had never booked to stay there.
Verified traveller
Stayed 2 nights in Jul 2023