10/10 Excellent
Ann Marie
Travelled with partner
23 Feb 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we checked in, JACOB felt like a new friend. He took care of our every need, a truly gracious host. Overall, the staff in every facet of the resort, was excellent! Genuinely joyful and warm. The grounds were immaculate and constantly kept up to a high standard. There was not a piece of debris on the property. Spotless. The walk to the ocean was short and easy. We had everything we wanted waiting for us. We felt safe on the property at all times. As a couple traveling with no kids, the “adults only” up charge was worth it for us.
The Colonial Club had our morning coffee ready, as well as, a light lunch and snack prepared throughout the day.
By far, our favorite meal of the week, was at the French restaurant. The atmosphere and food were elegant.
The food options have something for everyone. Our only “negative” and reason for 4 stars and not five, was because of the similarities in food choices and styles. Nonetheless, our food was good overall with some highlights (the mushroom ravioli and grouper) and some room for improvements (the rib eye and mahi-mahi).
Our goal was to rest over our five days there—goal achieved! We feel happy and restored after this trip. If a getaway that requires little thinking, sunshine, and impeccable service is what you need, go to the Majestic Colonial in Punta Cana and ask for JACOB—A true pro who will only enhance your trip with his enthusiasm and smile.
Ann Marie
Stayed 5 nights in Feb 2024