4/10 Poor
Sean
Travelled with partner
5 Mar 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Poor experience!! Worst vacation ever!
The good:
• Weather
• Transportation
• Many restaurants with a variety of food
• Beach access
• Landscaping- lots of trees and foliage
• Reception area welcoming, clean, and modern
The bad:
• No cold water in the morning hours between 10am-12:00pm. Absolutely none for 4 days. Would not be available while showering, turning water from bathing temp to burning hot. Unable to flush toilets or brush teeth. Water is a basic necessity for hygiene and safety.
• Construction debris in our personal pool. Called front desk staff to have it cleaned 3x, but no response. Finally on 4th days was cleaned and then chemicals thrown in. Unable to use that pool for 5 days, half our rental time. Our pool also was growing algae.
• Only one restaurant had warm food- Siwichi. Other restaurants had food arrive that was not even warm, mayonnaise was not kept refrigerated on a shelf, and caused one of us to get food poisoning.
• Restaurant reservations would say there were no reservations available, but when showed to restaurants, most of the tables were empty.
• Only a couple of the front desk spoke English, causing frustrations with getting our concerns addressed in a timely manner, ordering food/drinks, getting clarifications. Had to use our cell phones’ Translate apps.
• Resort wanted us to sign a Hold Harmless agreement for the water concern.
• Entertainment was focused on Spanish speaking musicians and vocalists. Some of the shows were also repeated in