4/10 Poor
Araceli
Travelled with family
7 Mar 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was closed for renovations and their was a sign at the front desk with no one available everytime we went down. The person that checked us in messed up our check in and wrote the wrong dates on our parking pass. So we had to go down to get more but there was ko one at the front desk. Our sink got backed up at 11pm. It started filling up by itself and almost overflowed. The front desk came in the middle of the night with a plunger and couldnt fix it. So they moved us rooms to a lower quality room even though we paid for the upgraded room. We had a really early morning so moving all of our things in the middle of the night was a huge inconvenience. Staff was unapologetic. We were moved to a side where the train ran all night amd was very noisy. There were homeless fighting below our window very loudly all night. There was puke outside of the elevator. Also the first room sliding door was falling off the frame which left it open to the outside. It was very cold and windy and we could hear and feel the wind all night. As a matter of fact my kids woke up with a cold. Not sure if it was because of that but i struggled to keep them comfortable because of the draft. We had another reservation for the weekends and we cancelled and booked across the street at the hyatt since we needed to be close to the convention. I actually never give bad reviews and am pretty easy going but was very unhappy with our stay.
Araceli
Stayed 2 nights in Mar 2024