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4.7 out of 5

"Set in the middle of town, so easy to access and so quiet. Fantastic stay! " More

By a verified traveller on Tue 07 Nov 2023

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Hotel Description

Macrossan House places you in the center of Port Douglas, steps from Macrossan Street and within a short 5-minute stroll of Anzac Park.

You can enjoy an LCD TV with satellite channels, and each apartment features a dryer, free WiFi, and a balcony. In-room dining is easy with a kitchenette that comes equipped with a refrigerator, a microwave, and a stovetop. A living room, a dining area, and a DVD player are also available. Weekly housekeeping is available.

Enjoy the outdoor swimming pool and pool loungers. Added amenities include free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

Apartmant, 1 Bedroom with Disability Access

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Macrossan House ratings based on 134 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Macrossan House

Everyone (64) Couples (57) Family (15)
5 out of 5

Posted by on 16 Nov. 2023

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5 out of 5
Set in the middle of town, so easy to access and so quiet. Fantastic stay!

Posted by on 7 Nov. 2023

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5 out of 5
What a very convenient spot right in the middle of everything..

Posted by on 13 Sep. 2023

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5 out of 5
Loved every moment of my stay. I was made to feel welcome. Great amenities within the room and the cleanliness was outstanding.

Posted by on 31 May 2023

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1 out of 5

Posted by on 30 Oct. 2022

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5 out of 5
We liked the quiet and clean environment and its central location.

Posted by on 18 Oct. 2022

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5 out of 5
Central location. Walk to everything. Pool was perfect. Property was spotless

Posted by on 14 Oct. 2022

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5 out of 5

Posted by on 12 Oct. 2022

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5 out of 5

Posted by on 4 Oct. 2022

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4 out of 5
Enjoyable

Posted by on 23 May 2022

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Property Features

As a guest of Macrossan House, you'll find an outdoor pool, a terrace, and barbecue grills. Public spaces have free WiFi. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Macrossan House also features tour/ticket assistance, a picnic area, and laundry facilities. Self parking is free. This 4-star Port Douglas apartment is smoke free.

  • 1 building
  • 16 guestrooms or units
  • 3 levels
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle, area shuttle, and casino shuttle
  • Parking: Free self parking

Room Amenities

Macrossan House offers 16 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and safes. Rooms open to balconies. Accommodations offer separate sitting areas and include dining tables. Accommodations at this 4-star apartment have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Port Douglas apartment provides complimentary wireless Internet access. 40-inch LCD televisions come with satellite channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered weekly and in-room massages can be requested.

  • In-room kitchenette
  • Clothes dryer
  • Private balcony
  • Dining room
  • Sitting area
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (weekly)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10 PM

Special check-in instructions:

This property offers transfers from the cruise terminal, airport, and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 8 AM - 5:00 PM. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Macrossan House offers transfers from the cruise terminal, airport, and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8 AM - 5:00 PM.
Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children 7 and younger are not allowed at this property. All guests older than 7 are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. The property is professionally cleaned. Contactless check-out is available.

  • No lifts
  • Parking height restrictions apply
  • Front desk opens daily at 8 AM
  • Front desk closes daily at 5:00 PM
  • Debit cards
  • UnionPay
  • Events/parties not allowed
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not offer on-site COVID-19 testing

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 46 per person
  • A late check-out fee will be charged
  • Rollaway bed fee: AUD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Macrossan House Holiday
  • Macrossan House Holiday Apartments
  • Macrossan House Holiday Apartments Port Douglas
  • Macrossan House Holiday Port Douglas
  • Macrossan House Apartment Port Douglas
  • Macrossan House Apartment
  • Macrossan House Port Douglas
  • Macrossan House
  • Macrossan House Apartment
  • Macrossan House Port Douglas
  • Macrossan House Apartment Port Douglas

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Children 7 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.