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Viceroy Riviera Maya, a Luxury Villa Resort

5.0 star property
Ocean-view hotel with a poolside bar, near El Camaleón Mayakoba Golf Course

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Photo gallery for Viceroy Riviera Maya, a Luxury Villa Resort

Outdoor pool
Ocean View Two Level Villa with Large Private Pool
2 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Viceroy Villa with Private Plunge Pool and Deck | Bathroom
Outdoor spa tub
Reviews
9.4

Exceptional

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • Hot tubHot tubHot tub
  • Spa
  • Pool
  • Breakfast available
  • LaundryLaundryLaundry

Explore the area

Map
Playa Xcalacoco Frac 7, Playa del Carmen, QROO, 77710
  • Popular LocationEl Camaleón Mayakoba Golf Course8 min drive
  • Popular LocationQuinta Avenida11 min drive
  • Popular LocationPlaya del Carmen Main Beach20 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)43 min drive

Room options

View all photos for Signature Villa (with Private Plunge Pool and Deck)

Signature Villa (with Private Plunge Pool and Deck) | View from room

Signature Villa (with Private Plunge Pool and Deck)

10/10 Exceptional

Highlights

Furnished patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 130 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, Beachfront (with Private Pool and Deck)

Villa, Beachfront (with Private Pool and Deck)

Villa, Beachfront (with Private Pool and Deck)

10/10 Exceptional

Highlights

Furnished patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 155 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Villa (with Private Plunge Pool and Deck)

Royal Villa (with Private Plunge Pool and Deck)

Royal Villa (with Private Plunge Pool and Deck)

9.4/10 Wonderful

Highlights

Furnished patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Villa, 1 King Bed (with Private Plunge Pool)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Luxury Villa, 1 King Bed (with Private Plunge Pool)

9.4/10 Exceptional

Highlights

Furnished patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton bed sheets
  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Viceroy Villa with Private Plunge Pool and Deck

Viceroy Villa with Private Plunge Pool and Deck

Viceroy Villa with Private Plunge Pool and Deck

10/10 Exceptional

Highlights

Furnished patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton bed sheets
  • 155 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Villa, 2 Queen Beds (with Private Plunge Pool)

Luxury Villa, 2 Queen Beds (with Private Plunge Pool)

Luxury Villa, 2 Queen Beds (with Private Plunge Pool)

7.8/10 Good

Highlights

Furnished patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 90 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean View Two Level Villa with Large Private Pool

Ocean View Two Level Villa with Large Private Pool

Ocean View Two Level Villa with Large Private Pool

Highlights

Furnished patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton bed sheets
  • 269 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Villa (with Private Plunge Pool)

Premium Villa (with Private Plunge Pool) | View from room

Premium Villa (with Private Plunge Pool)

10/10 Exceptional

Highlights

Furnished patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 155 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
Banyan Tree Mayakoba
On private beach
Pool
Spa
Pet-friendly
4.9 out of 5, Exceptional, (1000)
The price is AU$1,984
for 1 night
includes taxes & fees
6 June - 7 June
Banyan Tree Mayakoba

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Viceroy Riviera Maya, a Luxury Villa Resort. You'll be 4.5 km (2.8 mi) from El Camaleón Mayakoba Golf Course and 8.5 km (5.3 mi) from Playa del Carmen Main Beach. Highlights at this beachfront hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at Wayak Spa can include deep-tissue massages, aromatherapy and mani/pedis along with access to the sauna and hot tub. The restaurant, La Marea Restaurant, serves Mexican cuisine and is open for dinner. At the hotel's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and Hot tub. Other amenities include free Wi-Fi in public areas, a sauna and a snack bar/deli. Each morning continental breakfast is available. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Sights within a 20-minute drive of this 5-property class Playa del Carmen hotel include Quinta Avenida and Maroma Beach.

What's nearby

  • Playa Xcalacoco - 17 min walk
  • Gran Coyote Golf - 6 min drive
  • El Camaleón Mayakoba Golf Course - 8 min drive
  • Quinta Avenida - 11 min drive
  • Playa del Carmen Main Beach - 20 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive

Restaurants

  • Alberca - Pool - 6 min drive
  • Amaranto - 5 min drive
  • The Fives Plaza - 2 min drive
  • Snack Riviera - 6 min drive
  • 5th Avenue - 18 min walk

About this property

Viceroy Riviera Maya, a Luxury Villa Resort

Ocean-view hotel with a poolside bar, near El Camaleón Mayakoba Golf Course
Some rates at Viceroy Riviera Maya, a Luxury Villa Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Viceroy Riviera Maya, a Luxury Villa Resort such as an outdoor pool and a health club.

There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet. This luxury hotel also offers a hot tub, a steam room and a garden. For a fee, parking is available.

This 5-star Playa del Carmen hotel is smoke free.

  • 41 guestrooms or units
  • 2 dining venues
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
Viceroy Riviera Maya, a Luxury Villa Resort offers 41 accommodations, which are accessible via exterior corridors and feature private plunge pools and DVD players. Rooms open to furnished patios. This accommodation offers separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels. Espresso makers and minibars are provided. Bathrooms include a shower, dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Wayak Spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Valet parking on site (USD 8 per day)

Food and drink

  • Daily continental breakfast available for a fee: USD 35 to 50 per person
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Coral Restaurant + Bar
  • La Marea Restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian-cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shower
  • Slippers
  • Towels

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • DVD player
  • Private plunge pool

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

Outdoor space

  • Furnished patio

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night
  • Weight limit: 20 lb per pet
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children 12 and younger are not allowed at this property. All guests older than 12 are welcome.
  • Rollaway/extra beds are available for USD 136 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 16 per cent of room rate

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 35 to 50 per person
  • Airport shuttle fee: USD 348 per vehicle (return, maximum occupancy 4)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 136 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Contactless check-in and contactless check-out are available.

We should mention

  • Children 12 years old and younger aren't allowed at this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Riviera Maya Viceroy
Viceroy Maya
Viceroy Maya Riviera
Viceroy Riviera
Viceroy Riviera Maya
Viceroy Riviera Maya Hotel
Viceroy Riviera Maya Hotel Playa del Carmen
Viceroy Riviera Maya Playa del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Viceroy Riviera Maya Playa Del Carmen, Mexico
Viceroy Riviera Maya Resort Playa del Carmen
Viceroy Riviera Maya Resort
Tides Riviera Maya Resort
Ikal Del Mar
Tides Riviera Maya Hotel
Viceroy Riviera Maya Playa Del Carmen

Frequently asked questions

What is the cancellation policy at Viceroy Riviera Maya, a Luxury Villa Resort?

Viceroy Riviera Maya, a Luxury Villa Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Viceroy Riviera Maya, a Luxury Villa Resort?

As of 23 May 2024, prices found for a 1-night stay for 2 adults at Viceroy Riviera Maya, a Luxury Villa Resort on 23 June 2024 start from AU$1,407.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Viceroy Riviera Maya, a Luxury Villa Resort?

Yep, Viceroy Riviera Maya, a Luxury Villa Resort has valet parking for USD 8 per day.

Are there any beaches close to Viceroy Riviera Maya, a Luxury Villa Resort?

Yep, Viceroy Riviera Maya, a Luxury Villa Resort is a short 17-minute walk from Playa Xcalacoco. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Viceroy Riviera Maya, a Luxury Villa Resort?

Yep, Wayak Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does Viceroy Riviera Maya, a Luxury Villa Resort have a pool?

Viceroy Riviera Maya, a Luxury Villa Resort has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Viceroy Riviera Maya, a Luxury Villa Resort?

Viceroy Riviera Maya, a Luxury Villa Resort features a full-service spa, a health club and an outdoor pool. All guestrooms come with private plunge pools, premium bedding and espresso makers.

What makes Viceroy Riviera Maya, a Luxury Villa Resort a romantic place to stay?

1 hot tub and couples spa treatments, as well as private plunge pools and premium bedding in the guestrooms, help set the scene for a romantic weekend at Viceroy Riviera Maya, a Luxury Villa Resort.

Are there hot tubs in the rooms at Viceroy Riviera Maya, a Luxury Villa Resort?

No, but there are private plunge pools in the guestrooms.

Does Viceroy Riviera Maya, a Luxury Villa Resort serve breakfast?

Sure does, continental brekkie is served daily.

Is there a free airport shuttle available at Viceroy Riviera Maya, a Luxury Villa Resort?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Viceroy Riviera Maya, a Luxury Villa Resort?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Viceroy Riviera Maya, a Luxury Villa Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Viceroy Riviera Maya, a Luxury Villa Resort?

Furry friends are welcome at Viceroy Riviera Maya, a Luxury Villa Resort, with food and water bowls on offer. Just so you know, there's a weight limit of up to 9 kg per pet.

Viceroy Riviera Maya, a Luxury Villa Resort Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 287 out of 359 reviews" "
Rating 8 - Good. 46 out of 359 reviews" "
Rating 6 - Okay. 10 out of 359 reviews" "
Rating 4 - Poor. 8 out of 359 reviews" "
Rating 2 - Terrible. 8 out of 359 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Linda I

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villas are a dream and the walk path to the pool with access to the beach is just a dream.
Stayed 3 nights in Feb 2024

4/10 Poor

Sally J

Travelled with partner
Disliked: Amenities
Very dark rooms. Inadequate lighting on the casitas, as you go outside and all over the property. Hard to see steps and I fell. Waiters got something wrong with every order.
Stayed 5 nights in Dec 2023

10/10 Excellent

CHIA-TENG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is quiet and hidden for those looking for privacy. The facilities and amenities were top notch and well taken care of; the staff were friendly and attentive. Highly recommended.
Stayed 7 nights in Dec 2023

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic, private beautiful accommodations. We especially enjoyed the private pool and the outdoor shower. The attentive service made our stay wonderful.
Stayed 5 nights in Dec 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at the Viceroy. From the moment we arrived it was first class the entire time. We used the resort car service which was nice to not have to hassle with the taxis when we arrived at the airport. Straight through the chaos, to our car and away we went. Greeted with drinks and quick lay of the land and shown to our bungalow after the financials were handled. Could not have been happier with #34. It was off the main path, plenty of privacy and extremely clean. Great plunge pool was used daily/nightly. Hammock needs changed as the ends were too close and couldn’t lay back. Room was amazing. No complaints. Clean, cool and comfortable. Outdoor shower was exceptional and almost every shower was taken outdoors. Entire setup was perfect we really felt like we were there alone. Food was very good. Menu selections had a nice variety. My girlfriend is a vegetarian so I was a little worried about finding options for here but wait staff understood and were helpful in making sure she had choices. Beach was the least impressive of the entire facility. It was nice but not great and was rocky as other reviews suggest. Would not go for the beach specifically but pool area was great. All staff were amazing and extremely helpful. Could not have been happier and it didn’t feel forced. Bottom line is we will be back and excited for another trip. You won’t be disappointed. Could be a bit noisy on the weekends from neighbor resort. It was on Friday.

6/10 Okay

hussein M

Liked: Cleanliness
Disliked: Staff & service
The staff wants to suck your blood , not friendly at all.
Stayed 6 nights in Aug 2023

8/10 Good

Percy

Stayed 3 nights in Oct 2023

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience. The staff was fantastic!
Stayed 4 nights in Jul 2023

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, relaxing and excellent staff
Stayed 4 nights in Jun 2023

8/10 Good

Svitlana

Stayed 3 nights in Jun 2023