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Serenity Hotel Boutique

4.0 star property
Upscale hotel, walk to Playa del Carmen Main Beach

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Photo gallery for Serenity Hotel Boutique

Outdoor pool, pool umbrellas, pool loungers
Premium bedding, in-room safe, laptop workspace, blackout curtains
Serenity Penthouse | Living room
Combined shower/bathtub, free toiletries, hair dryer, towels
Serenity Penthouse | Room amenity
Reviews
9.2

Wonderful

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • Pool
  • Breakfast included
  • LaundryLaundryLaundry
  • HousekeepingHousekeepingHousekeeping
  • Room serviceRoom serviceRoom service

Explore the area

Map
Avenida 10 con Avenida 40, Playa del Carmen, QROO, 77720
  • Popular LocationQuinta Avenida6 min walk
  • Popular LocationMamitas Beach6 min walk
  • Popular LocationPlaya del Carmen Main Beach7 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)48 min drive

Room options

View all photos for Grand Junior Suite

LCD TV, iPod dock

Grand Junior Suite

10/10 Exceptional

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
Pillow menu
Separate bedroom
  • 77 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Serenity Penthouse

Serenity Penthouse | Living room

Serenity Penthouse

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
Pillow menu
2 bedrooms
  • 420 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Suite

View from room

Deluxe Suite

10/10 Exceptional

Highlights

Air conditioning
LCD TV
Pillow menu
Blackout curtains
Fan
Premium bedding
Private bathroom
Shower/bath combination
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite

One Bedroom Suite | Living area

One Bedroom Suite

10/10 Exceptional

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
Pillow menu
Separate bedroom
  • 56 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Corner Suite

Premium bedding, in-room safe, laptop workspace, blackout curtains

One Bedroom Corner Suite

10/10 Exceptional

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
Pillow menu
Separate bedroom
  • 64 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for One Bedroom Double Suite

Premium bedding, in-room safe, laptop workspace, blackout curtains

One Bedroom Double Suite

10/10 Exceptional

Highlights

Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
Pillow menu
Blackout curtains
Fan
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Grand Suite

Balcony view

Two Bedroom Grand Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
Pillow menu
2 bedrooms
  • 102 sq m
  • City view
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

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About the area

Playa del Carmen

At Serenity Hotel Boutique you'll be within just a 10-minute stroll of Quinta Avenida and Mamitas Beach. Highlights at this hotel include a restaurant, an outdoor swimming pool and free daily breakfast. .The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Added amenities include Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning free English breakfast is offered between 7:00 AM and 10:00 AM. There's also valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this 4-property class Downtown Playa del Carmen hotel include Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal is within 30 minutes.

What's nearby

  • Quinta Avenida - 6 min walk
  • Mamitas Beach - 6 min walk
  • Playa del Carmen Main Beach - 7 min walk
  • Playa del Carmen Maritime Terminal - 4 min drive
  • Gran Coyote Golf - 5 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

  • Colectivo Mexicano Cervecero - 2 min walk
  • The BIO & Natural way, 5ta Av. - 2 min walk
  • Las Hijas de la Tostada - 3 min walk
  • Panificacion Castillo - 1 min walk
  • Pescaderia y Cockteleria el Pirata - 1 min walk

About this property

Serenity Hotel Boutique

Upscale hotel, walk to Playa del Carmen Main Beach
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is available in public spaces for a fee.

An outdoor pool, a rooftop terrace, and multilingual staff are also featured at Serenity Hotel Boutique. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 30 guestrooms or units
  • English breakfast (free)
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Serenity Hotel Boutique offers 30 air-conditioned accommodations with iPod docking stations and a safe. Beds feature premium bedding. A pillow menu is available. LCD televisions come with digital channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and hairdryers can be requested.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 5 per night)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (USD 5 per night)

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (USD 15 per night)
  • Valet parking on site (USD 15 per night)

Food and drink

  • Free English breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer on request
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • IPod dock
  • LCD TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Paper towels

More

  • Air conditioning
  • Electrical adapters
  • Fan
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay
  • A tax is imposed by the city: USD 1.96 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 5 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 5 per night (rates may vary)
  • Airport shuttle fee: USD 75 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 140 (return), (from 3 to 11 years old)
  • Self-parking fee: USD 15 per night
  • Valet parking fee: USD 15 per night
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Serenity Hotel Boutique Hotel
Serenity Hotel Boutique Playa del Carmen
Serenity Hotel Boutique Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Serenity Hotel Boutique?

Serenity Hotel Boutique offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Serenity Hotel Boutique?

As of 23 May 2024, prices found for a 1-night stay for 2 adults at Serenity Hotel Boutique on 5 June 2024 start from AU$149.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Serenity Hotel Boutique?

Yep, Serenity Hotel Boutique has a self car park for USD 15 per night.

Are there any beaches close to Serenity Hotel Boutique?

Yep, Serenity Hotel Boutique is a short 7-minute walk from Playa del Carmen Main Beach.

Does Serenity Hotel Boutique have a pool?

Yep, and guests recommend it! Serenity Hotel Boutique has a pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Serenity Hotel Boutique a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Serenity Hotel Boutique.

Does Serenity Hotel Boutique serve breakfast?

You bet, our travelers speak well of the free English brekkie here! Offered daily from 7:00 AM to 10:00 AM, this is the perfect spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Serenity Hotel Boutique?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Serenity Hotel Boutique?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Serenity Hotel Boutique?

Check-in begins at 3:00 PM. Check-out time is noon.

Serenity Hotel Boutique Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 225 out of 327 reviews" "
Rating 8 - Good. 68 out of 327 reviews" "
Rating 6 - Okay. 19 out of 327 reviews" "
Rating 4 - Poor. 7 out of 327 reviews" "
Rating 2 - Terrible. 8 out of 327 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Robert

Stayed 3 nights in Feb 2024

10/10 Excellent

Randnesha

Liked: Cleanliness, amenities, property conditions & facilities
I loved the stay nothing bad to say
Stayed 2 nights in Jan 2024

6/10 Okay

Patrick

Liked: Cleanliness, property conditions & facilities, room comfort
Just a short get away
The property itself is good, good location just one block behind the 5th Ave, has a lot of eateries, restaurants, a 24 hours convenient store just on the corner, beaches are just 5-8 mins walk. Room is spacious and clean, however the water pressure a bit of low.Hard to get a good shower but that just me. Breakfast was…rather painful, service was very slow, most of time we were the only one there but it took forever to get attention. We actually have to clean our own table in order to have a clean place to sit down. Coffee/tea taste awful,and some food were cold, we had to send them back few times. Overall this stay was ok, hotel itself has potential to be better, but I think a good training on the staff won’t hurt.
Stayed 5 nights in Jan 2024

10/10 Excellent

William Joeseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool and deck. Breakfat. Staff was great
Stayed 3 nights in Nov 2023

8/10 Good

Sara

Liked: Cleanliness, room comfort
peaceful mid-range hotel
great location to get to know playa del carmen - very close to local places to eat and beach area that is not dominated by the big seafront party hotels. it’s about 1 mile from the bus station. service is great from most staff, just avoid the bar at the rooftop pool. the comp breakfast was lovely, just be sure to ask for all the options before ordering. pancakes, eggs, frijoles, orange juice were our faves!
Stayed 3 nights in Jan 2024

10/10 Excellent

Christopher Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
It was very centrally located to everything that we needed.
Stayed 15 nights in Dec 2023

10/10 Excellent

Samuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was located next to supermarket, rest. Shopping. Good location for a long stay
Stayed 4 nights in Jan 2024

10/10 Excellent

Travis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serenity Boutique Hotel was a 5 star experience across the board. Large beautiful rooms and excellent service the entire stay. We will be back
Stayed 4 nights in Dec 2023

8/10 Good

ERIC SCOTT

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2023