Iberostar Quetzal - All Inclusive: Deals & Reviews (Playa del Carmen, MEX)

See all properties

Save

Luxury resort on the beach, with 4 outdoor swimming pools

Premium bedding, down duvets, free minibar, in-room safe

Overview
Rooms
Location
Policies

8.6

Excellent

Popular amenities

Laundry

Housekeeping

Room service

Explore the area

Playa del Carmen, QROO

Quinta Avenida6 min drive
Playa del Carmen Main Beach11 min drive
Xcaret Eco Theme Park13 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)51 min drive

Room options

Premium Room, Poolside

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Down duvet

Ceiling fan

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Near Beach)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Down duvet

Blackout curtains

Premium bedding

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Promo)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Down duvet

Ceiling fan

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Last Room Available, Single

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Down duvet

Ceiling fan

35 sq m
Sleeps 1
1 Double Bed OR 1 King Bed

Junior Suite, Oceanfront

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Down duvet

Blackout curtains

Premium bedding

38 sq m
Ocean view
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Down duvet

Ceiling fan

35 sq m
Sleeps 1
2 Double Beds

Premium Room, Poolside

7.5/10 Good

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Down duvet

Ceiling fan

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Penthouse, 2 Bedrooms, Oceanfront (Suite)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Down duvet

Blackout curtains

Premium bedding

Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

8/10 Very good

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Down duvet

Blackout curtains

Premium bedding

38 sq m
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Down duvet

Blackout curtains

Premium bedding

38 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room

7.3/10 Good

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Down duvet

Ceiling fan

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Down duvet

Blackout curtains

Premium bedding

38 sq m
Beach view
Sleeps 4
1 King Bed and 2 Double Beds

Premium Room (Tropical View)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Down duvet

Ceiling fan

35 sq m
Sleeps 4
1 King Bed and 2 Double Beds

Premium Room (Promo)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Down duvet

Ceiling fan

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Down duvet

Ceiling fan

35 sq m
Sleeps 1
1 King Bed

Last Room Available

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Down duvet

Ceiling fan

35 sq m
Sleeps 4
1 Double Bed OR 1 King Bed

Premium Room, Accessible

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Down duvet

Ceiling fan

35 sq m
Sleeps 3
1 Double Bed and 1 King Bed

Premium Room (Near Beach)

10/10 Exceptional

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Down duvet

Blackout curtains

Premium bedding

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Penthouse, 2 Bedrooms, Oceanfront (Suite)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Down duvet

Blackout curtains

Premium bedding

Sleeps 1
2 Double Beds

Premium Room, Accessible

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Down duvet

Ceiling fan

35 sq m
Sleeps 1
2 Double Beds

Junior Suite, Oceanfront (Beach Access)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Down duvet

Blackout curtains

Premium bedding

38 sq m
Beach view
Sleeps 1
1 King Bed

Similar properties

On private beach

Pool

Breakfast included

All-inclusive

for 1 night

includes taxes & fees

6 June - 7 June

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Iberostar Quetzal - All Inclusive. You'll be 2.9 km (1.8 mi) from Quinta Avenida and 2.9 km (1.8 mi) from Playa del Carmen Maritime Terminal. Highlights at this all-inclusive resort include 8 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Spa Sensations can include deep-tissue massages, body wraps and body scrubs along with hydrotherapy and mani/pedis. The fine-dining restaurant, Bonsai Restaurant, serves Japanese cuisine and is open for dinner. With 3 poolside bars and 7 lounge bars to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Meeting rooms and conference space are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. There's also the convenience of free valet parking. .With a stay at this 4.5-property class Playacar resort, you'll be 3.2 km (2 mi) from Playa del Carmen Main Beach and 4.2 km (2.6 mi) from Mamitas Beach.

View more Resorts in Playa del Carmen

What's nearby

Quinta Avenida - 6 min drive
Playa del Carmen Maritime Terminal - 6 min drive
Xplor Theme Park - 9 min drive
Playa del Carmen Main Beach - 11 min drive
Xcaret Eco Theme Park - 13 min drive

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 52 min drive

Restaurants

Rosa Roja - 5 min walk
Blue Moon Beach Bar Sandos Select Club - 9 min walk
Starbucks - 7 min walk
Restaurante Miramare - 13 min walk
Restaurante Uxmal - 12 min walk

About this property

Iberostar Quetzal - All Inclusive

Luxury resort on the beach, with 4 outdoor swimming pools

Iberostar Quetzal - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Iberostar Quetzal - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary children's club, a children's pool and a steam room. Self parking and valet parking are free.

This 4.5-star Playa del Carmen resort is smoke free.

350 guestrooms or units

3 levels

8 dining venues

3 bars by the pool

7 bars or lounges

Conference rooms

Buffet breakfast (free)

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference space

Dry cleaning

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Garden

Gift shop

Beauty salon

On-site shopping

No smoking on site

Water dispenser

Bar on the beach

Iberostar Quetzal - All Inclusive offers 350 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Spa Sensations has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Free valet parking on site
Onsite parking includes off-street options

Food and drink

3 poolside bars
7 bars/lounges
8 restaurants
A beach bar

Restaurants on site

Beach Grill Uxmal
Bonsai Restaurant
La Gondola Restaurant
La Hacienda
Mare Nostrum Restaurant

Things to do

4 outdoor pools
Billiards/pool table
Children's pool
Free children's club
Full-service spa
Gym
Kayaking
Playground
Sauna
Shopping
Snorkelling
Steam room
Tennis
Tennis lessons
Windsurfing
Yoga classes

Family friendly

4 outdoor pools
Children's games
Children's pool
Free children's club
Free supervised activities for children
In-room babysitting
Playground

Conveniences

24-hour front desk
Gift shop/newsstand
Hair salon
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Daily housekeeping
Dry cleaning/laundry service
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Conference space
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
In a nature reserve
On the beach
On the waterfront
Pool loungers
Pool umbrellas

Full-service spa

3 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Spa tub
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Smooth flooring in room
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible spa

3 floors
Eco-friendly cleaning products used
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Down comforter
Premium bedding

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Towels

Entertainment

Flat-screen TV with satellite channels

Food and drink

Free stocked minibar
Limited room service

Outdoor space

Balcony

Air conditioning
Ceiling fan
Composting
Connecting rooms available
Desk
Eco-friendly cleaning products available
Eco-friendly toiletries
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Iberostar Quetzal

Iberostar Quetzal All Inclusive

Iberostar Quetzal All Inclusive Playa del Carmen

Iberostar Quetzal Playa del Carmen

Quetzal Iberostar

Iberostar Hotel Quetzal Playacar

Iberostar Quetzal Playacar Hotel Playa Del Carmen

Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico

Iberostar Quetzal All Inclusive All-inclusive property

Iberostar Quetzal Inclusive i

Frequently asked questions

What is the cancellation policy at Iberostar Quetzal - All Inclusive?

Iberostar Quetzal - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Iberostar Quetzal - All Inclusive?

Yep, Iberostar Quetzal - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Iberostar Quetzal - All Inclusive?

The closest beach to Iberostar Quetzal - All Inclusive is Playa del Carmen Main Beach (3.7 km).

Is there a spa on site at Iberostar Quetzal - All Inclusive?

Yep, Spa Sensations is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Iberostar Quetzal - All Inclusive have a pool?

Yep, and guests recommend it! Iberostar Quetzal - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Iberostar Quetzal - All Inclusive?

Iberostar Quetzal - All Inclusive features 3 poolside bars, 4 outdoor pools and a full-service spa. All guestrooms come with premium bedding and free minibar items.

What makes Iberostar Quetzal - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Iberostar Quetzal - All Inclusive.

Is Iberostar Quetzal - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Iberostar Quetzal - All Inclusive is a hit with families.

Does Iberostar Quetzal - All Inclusive serve breakfast?

You bet, complimentary buffet brekkie is on offer at Iberostar Quetzal - All Inclusive.

Is there a free airport shuttle available at Iberostar Quetzal - All Inclusive?

No, Iberostar Quetzal - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Quetzal - All Inclusive?

Relax with a coldie at the 3 poolside bars or 7 lounge bars, and grab a meal at the onsite restaurant that serves Japanese cuisine.

What time are check-in & check-out at Iberostar Quetzal - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Iberostar Quetzal - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Iberostar Quetzal - All Inclusive?

There isn't one on site, but Mahi Golf Course is a short 17-minute walk away.

Iberostar Quetzal - All Inclusive Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Nancy

Travelled with family

22 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved the amenities, the junglelike atmosphere with wildlife, the food and drink, and the amazing, friendly, helpful staff.

Stayed 6 nights in Feb 2024

10/10 Excellent

Maria Elisa

Travelled with family and small children

22 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful jungle environment. Peacocks on the grounds and monkeys in the trees. The restaurants, especially the buffets were amazing. The staff were kind and hospitable. Loved my time and will definitely return.

Stayed 5 nights in Feb 2024

4/10 Poor

Brent

17 Feb 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

They do not have enough beach chairs. Half of the beach is RENTAL CHAIRS for 63 usd! Per person! This is unacceptable! There is 100 empty chairs while everyone fights for an available seat. I have never been to a resort that makes you battle for a seat. They upcharge you at every turn they can. Very vampiric business tactics. The room was not properly cleaned and had old food left in the fridge. Staff at the night bar left early and laughed as they walked past. The beach bar is overwhelming busy yet they will not staff it appropriately. The rooms are very dated, with only 2 available receptacles (after unplugging the tv and lamp). The resort itself is beautiful, but it is sullied by poor management, fake promises and its severe over crowding. Truly disappointed.

10/10 Excellent

Brenda

Travelled with family

15 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

More choice of evening dining and more lunch places.

Stayed 4 nights in Feb 2024

10/10 Excellent

Malcolm

13 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Feb 2024

8/10 Good

Gina

Travelled with partner

6 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is beautiful and the staff was great. My suggestions - screen doors on the sliding glass doors so we can leave the window open to listen to the ocean without letting critters or bugs in. Also, a real coffee pot in the room so that we can make decent coffee without walking all the way to the restaurant. The little coffee makers in the room are not very good.

Stayed 8 nights in Jan 2024

10/10 Excellent

Carlos David

Travelled with partner

4 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel is amazing, a great place with everything you need

Stayed 5 nights in Jan 2024

6/10 Okay

Boris

29 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jan 2024

10/10 Excellent

Dave

Travelled with family

29 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Jan 2024

8/10 Good

Daniel

Travelled with family

24 Jan 2024

Liked: Staff & service

Stayed 5 nights in Jan 2024

Iberostar Quetzal - All Inclusive

Choose dates to view prices

Photo gallery for Iberostar Quetzal - All Inclusive

Excellent

Popular amenities

Explore the area

Room options

View all photos for Premium Room, Poolside

Premium Room, Poolside

Highlights

View all photos for Premium Room (Near Beach)

Premium Room (Near Beach)

Highlights

View all photos for Premium Room (Promo)

Premium Room (Promo)

Highlights

View all photos for Last Room Available, Single

Last Room Available, Single

Highlights

View all photos for Junior Suite, Oceanfront

Junior Suite, Oceanfront

Highlights

View all photos for Premium Room

Premium Room

Highlights

View all photos for Premium Room, Poolside

Premium Room, Poolside

Highlights

View all photos for Penthouse, 2 Bedrooms, Oceanfront (Suite)

Penthouse, 2 Bedrooms, Oceanfront (Suite)

Highlights

View all photos for Junior Suite, Oceanfront

Junior Suite, Oceanfront

Highlights

View all photos for Junior Suite

Junior Suite

Highlights

View all photos for Premium Room

Premium Room

Highlights

View all photos for Junior Suite, Oceanfront (Beach Access)

Junior Suite, Oceanfront (Beach Access)

Highlights

View all photos for Premium Room (Tropical View)

Premium Room (Tropical View)

Highlights

View all photos for Premium Room (Promo)

Premium Room (Promo)

Highlights

View all photos for Premium Room (Tropical View)

Premium Room (Tropical View)

Highlights

View all photos for Last Room Available

Last Room Available

Highlights

View all photos for Premium Room, Accessible

Premium Room, Accessible

Highlights

View all photos for Premium Room (Near Beach)

Premium Room (Near Beach)

Highlights

View all photos for Penthouse, 2 Bedrooms, Oceanfront (Suite)

Penthouse, 2 Bedrooms, Oceanfront (Suite)

Highlights

View all photos for Premium Room, Accessible

Premium Room, Accessible

Highlights

View all photos for Junior Suite, Oceanfront (Beach Access)

Junior Suite, Oceanfront (Beach Access)

Highlights

Similar properties

Occidental at Xcaret Destination - All Inclusive

About the area

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Iberostar Quetzal - All Inclusive

Languages