See all properties
Save

Heaven Hotel

3.0 star property
Comfortable aparthotel with children's pool and 24-hour front desk

Choose dates to view prices

Photo gallery for Heaven Hotel

Outdoor pool, pool umbrellas, pool loungers
Front of property
In-room safe, blackout curtains, iron/ironing board, free WiFi
Apartment, 2 Bedrooms | Private kitchen
Full-sized fridge, microwave, toaster, cookware/dishes/utensils
Reviews
9.6

Exceptional

Popular amenities

  • KitchenKitchenKitchen
  • PoolPoolPool
  • WasherWasherWasher
  • DryerDryerDryer
  • HousekeepingHousekeepingHousekeeping
  • Outdoor spaceOutdoor spaceOutdoor space

Explore the area

Map
Av. Xcalacoco Manzana 022 Lote 55-1, Predio Los Matorrales, Playa del Carmen, QROO, 77710
  • Popular LocationGran Coyote Golf3 min drive
  • Popular LocationPlaya Xcalacoco3 min drive
  • Popular LocationEl Camaleón Mayakoba Golf Course5 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)44 min drive

Room options

View all photos for Family Apartment

Shower, rainfall showerhead, hair dryer, towels

Family Apartment

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Washer/dryer
2 bedrooms
  • 2 bedrooms
  • Sleeps 3
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

In-room safe, blackout curtains, iron/ironing board, free WiFi

Apartment, 2 Bedrooms

10/10 Exceptional

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Washer/dryer
2 bedrooms
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

Similar properties

Rooftop terrace
Sofía by Bunik
Pool
Spa
Free WiFi
Air conditioning
4.5 out of 5, Wonderful, (378)
The price is AU$59
for 1 night
includes taxes & fees
11 June - 12 June
Sofía by Bunik

About the area

Playa del Carmen

At Heaven Hotel you'll be 1.7 km (1 mi) from Playa Xcalacoco and 1.8 km (1.1 mi) from Gran Coyote Golf. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchens and washers/dryers. .You can enjoy Smart televisions with digital channels, and each apartment features free WiFi, 2 bathrooms and a balcony. In-room dining is easy with a kitchen that comes equipped with a fridge and a microwave. A dining area, a TV and a rainfall showerhead are also available. .Enjoy the kids' swimming pool and pool loungers. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. .Attractions within a 10-minute drive of this 3-property class Playa del Carmen aparthotel include El Camaleón Mayakoba Golf Course and Tres Rios Ecopark.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Gran Coyote Golf - 3 min drive
  • Playa Xcalacoco - 3 min drive
  • El Camaleón Mayakoba Golf Course - 5 min drive
  • Quinta Avenida - 8 min drive
  • Playa del Carmen Main Beach - 12 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive

Restaurants

  • Alberca - Pool - 5 min drive
  • Amaranto - 20 min walk
  • The Fives Plaza - 2 min drive
  • 5th Avenue - 16 min walk
  • Miso - 16 min walk

About this property

Entire place

Heaven Hotel

Comfortable aparthotel with children's pool and 24-hour front desk
Heaven Hotel offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. Heaven Hotel also features a terrace, concierge services, and laundry facilities.

This 3-star Playa del Carmen aparthotel is smoke free.

  • 20 guestrooms or units
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Concierge
  • Terrace
  • Lift
  • No smoking on site
Heaven Hotel offers 20 air-conditioned accommodations with washers/dryers and a safe. Rooms open to balconies. Accommodation at this 3-star aparthotel has kitchens with full-sized fridge/freezers, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access. Smart televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking and van parking available
  • On-site parking options include a garage

Family friendly

  • Children's pool

Kitchen

  • Fridge (full size)
  • Microwave
  • Cookware/dishes/utensils
  • Toaster

Dining

  • Wet bar

Bedrooms

  • Bed sheets provided

Bathroom

  • 2 bathrooms
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower only
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining room

Entertainment

  • Smart TV with digital service

Outdoor areas

  • Balcony
  • Terrace
  • Outdoor furniture

Laundry

  • Washer/dryer
  • Laundry facilities

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Safe
  • Window screens
  • Iron/ironing board
  • Blackout curtains
  • Safe at front desk
  • Wet bar
  • 24-hour front desk
  • Communal living room

Things to do

  • Children's pool on site

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 20 rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. The property is professionally cleaned.

Property registration number 117096

Property is also known as

Heaven Hotel Aparthotel
Heaven Hotel Playa del Carmen
Heaven Hotel Aparthotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Heaven Hotel?

Heaven Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Heaven Hotel?

As of 28 May 2024, prices found for a 1-night stay for 2 adults at Heaven Hotel on 31 May 2024 start from AU$106.76, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Heaven Hotel?

The closest beach to Heaven Hotel is Playa del Carmen Main Beach (5.6 km).

Does Heaven Hotel have a pool?

Heaven Hotel has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Is there a free airport shuttle available at Heaven Hotel?

No, Heaven Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Heaven Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Heaven Hotel?

No, only service animals are allowed.

Heaven Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 54 out of 65 reviews" "
Rating 8 - Good. 7 out of 65 reviews" "
Rating 6 - Okay. 3 out of 65 reviews" "
Rating 4 - Poor. 0 out of 65 reviews" "
Rating 2 - Terrible. 1 out of 65 reviews" "

9.8/10

Cleanliness

9.6/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities
Very close to a store and restaurants. If you need a ni to crash with your family or just yourself ?mthis is the perfect place. If you want to stay longer not a problem. This location is perfect to a beach.
Stayed 1 night in Dec 2023

10/10 Excellent

Ana

Travelled with family
Nuevo y súper limpio
Excelente!! Super limpio tiene estacionamiento una farmacia en la esquina y un 7 eleven! Tuvimos una muy buena estancia además tiene lavadora y secadora
Stayed 3 nights in Dec 2023

10/10 Excellent

Pascal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Last minute reservation. Beautiful appartment. Well maintained. Highly recommend.
Stayed 1 night in Nov 2023

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Property was great clean quiet, great location, grocery nearby Will recommend and I will stay there again
Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property is newer, very clean, great staff, beautiful pool, spacious parking, and the rooms are big, tons of natural light, blackout curtains, plenty of closet space, 2B/2B, big kitchen, tvs in every room, gorgeous living room, and washer/dryer! You can’t beat the price for this value. Also all the amenities you need on the same block (pharmacy, medical, food, convenience store, barber, swimwear, and more. Would highly recommend!
Stayed 13 nights in Oct 2023

6/10 Okay

Mayra

Stayed 1 night in Aug 2023

10/10 Excellent

Bernhard

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved it.
Stayed 1 night in Jul 2023

10/10 Excellent

ARISTIDES

Travelled with family
Liked: Cleanliness, room comfort
Nice place to stay
Great hotel, staff is friendly. Good location. Quiet. Hotel is new and clean. Highly recommend it
Stayed 4 nights in Jul 2023

10/10 Excellent

Leanna A

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and hotel is very cozy, nice, rooms are better than described. Nice to stay and vacay! Is like home.
Stayed 2 nights in Jul 2023

10/10 Excellent

Gareth

Stayed 1 night in Apr 2023