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HM Playa del Carmen

4.0 star property
Upscale hotel, walk to Quinta Avenida

Choose dates to view prices

Photo gallery for HM Playa del Carmen

Outdoor pool, pool loungers
Property entrance
Junior Suite with terrace and city view
Daily buffet breakfast (MXN 300 per person)
Double room with terrace and city view | Bathroom
Reviews
9.0

Wonderful

Popular amenities

  • Pool
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Playa del Carmen, QROO, 77720
  • Popular LocationQuinta Avenida9 min walk
  • Popular LocationPlaya del Carmen Main Beach13 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal3 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

9.1/10 Wonderful

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Plasma TV
Ceiling fan
Private bathroom
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Plasma TV
Separate bedroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite with terrace and city view

Junior Suite with terrace and city view

Junior Suite with terrace and city view

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Plasma TV
  • 35 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Double Room Single Use

Double Room Single Use

Double Room Single Use

8.2/10 Very good

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Plasma TV
Ceiling fan
Private bathroom
  • 28 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Double room with balcony

Double room with balcony

Double room with balcony

8.6/10 Very good

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Plasma TV
Ceiling fan
  • 24 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double room with terrace and city view

Double room with terrace and city view | View from room

Double room with terrace and city view

10/10 Exceptional

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Plasma TV
Ceiling fan
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Room Standard

10/10 Exceptional
  • Sleeps 2
  • 1 Double Bed

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Room Standard

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Room Standard

10/10 Exceptional
  • Sleeps 1
  • 1 Single Bed

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Room Standard

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

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About the area

Playa del Carmen

At HM Playa del Carmen you'll be within just a 15-minute stroll of popular places like Playa del Carmen Main Beach and Quinta Avenida. Highlights at this hotel include a restaurant, an outdoor swimming pool and free valet parking. .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym and pool loungers. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available daily. There's also limited parking, along with the convenience of an airport shuttle. .Within a 30-minute walk of this 4-property class Gonzalo Guerrero hotel, attractions include Mamitas Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Alegría Shopping Mall - 6 min walk
  • Quinta Avenida - 9 min walk
  • Mamitas Beach - 12 min walk
  • Playa del Carmen Main Beach - 13 min walk
  • Playa del Carmen Maritime Terminal - 3 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • Don Sirloin - 2 min walk
  • Vips - 2 min walk
  • Nativo - 1 min walk
  • La Ceiba de la 30 - 1 min walk
  • Pozoleria de la Abuela - 2 min walk

About this property

HM Playa del Carmen

Upscale hotel, walk to Quinta Avenida
HM Playa del Carmen offers its guests an outdoor pool and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A terrace, multilingual staff, and gift shops/newsstands are also featured at HM Playa del Carmen. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 91 guestrooms or units
  • 3 levels
  • Deli
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
HM Playa del Carmen offers 91 air-conditioned accommodations with a safe and a hairdryer. Plasma televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desk chairs and telephones. Housekeeping is provided on a daily basis.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free secured valet parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available for a fee: MXN 300 for adults and MXN 150 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Refrigerator
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Desk chair
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at HM Playa del Carmen

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 300 for adults and from MXN 150 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

HM Playa Carmen Hotel
HM Playa Carmen
HM Playa del Carmen Hotel
HM Playa del Carmen Playa del Carmen
HM Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at HM Playa del Carmen?

HM Playa del Carmen offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at HM Playa del Carmen?

As of 28 May 2024, prices found for a 1-night stay for 2 adults at HM Playa del Carmen on 10 June 2024 start from AU$177.16, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at HM Playa del Carmen?

Yep, HM Playa del Carmen has free valet parking. Onsite parking is limited.

Are there any beaches close to HM Playa del Carmen?

Yep, HM Playa del Carmen is a short 13-minute walk from Playa del Carmen Main Beach.

Does HM Playa del Carmen have a pool?

Yep, and guests recommend it! HM Playa del Carmen has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Is HM Playa del Carmen family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that HM Playa del Carmen is a hit with families.

Does HM Playa del Carmen serve breakfast?

Yeah, travelers enjoy the buffet brekkie here! Served daily, this is the perfect spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at HM Playa del Carmen?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at HM Playa del Carmen?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at HM Playa del Carmen?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at HM Playa del Carmen?

No, pets and service animals are not allowed.

HM Playa del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 546 out of 926 reviews" "
Rating 8 - Good. 278 out of 926 reviews" "
Rating 6 - Okay. 60 out of 926 reviews" "
Rating 4 - Poor. 22 out of 926 reviews" "
Rating 2 - Terrible. 20 out of 926 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Trista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so beautiful. The aesthetics had a fresh bohemian vibe. It was clean and modern with Mayan flair. The workers were all friendly and helpful. They provide water as well and ac and the WiFi works well. The only thing I would like to see would be coffee in the rooms (but there are lots of cafes nearby). The courtyard with the pool and little restaurant bar was great. Lounging around the pool, sitting on the swing chairs, swimming in the cool pool, and ordering one of the bars delicious cocktails was perfect after hot days walking around the city. The location was ideal, everything you could want to do in the city is in walking distance, and the hotel is a bit off the main strip so it’s quiet at night. We were lucky that it was Carnaval while we were there and we stepped outside to a parade. We would definitely love to stay here again! We had a wonderful time.
Stayed 4 nights in Feb 2024

10/10 Excellent

Janos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Sarai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ccomfortable and good service.
It was a comfortable and quick stay, I like this place is close to the beach really family driven , safe and has late check in as well breakfast included, everyone is very kind and delivers good service. I'll stay again there.
Stayed 1 night in Feb 2024

10/10 Excellent

Hannah Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

MIRIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 1 night in Jan 2024

10/10 Excellent

ENRIQUETA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique, quite ñ, clean .
Stayed 2 nights in Jan 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome shower! Great area to walk around in. Right by the outdoor mall. Clean room. Pretty room and hotel inside. Outside of the building a little boring but the inside is really nice.
Stayed 1 night in Jan 2024

6/10 Okay

daniel

Liked: Cleanliness
Stayed 2 nights in Dec 2023

8/10 Good

Ju Yeon

Travelled with family and small children
Liked: Amenities
I liked the property. The breakfast was excellent, but it was pricy. The only complaint I have is that the fragrance of the detergent they use to clean the room (maybe scented clorox (?)) was way too strong. So, my throat and noise had pains. We had to leave the window open throughout the day to ventilate the room. I strongly recommend the hotel to change the detergent to an unscented one. This is serious.
Stayed 3 nights in Dec 2023

10/10 Excellent

chirag

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023