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Grand Hyatt Playa Del Carmen Resort

5.0 star property
Luxury hotel on the beach, with 4 outdoor swimming pools

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Photo gallery for Grand Hyatt Playa Del Carmen Resort

4 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
4 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
Club Ocean View Room with 2 Queen Beds
Dinner served, Japanese cuisine, beach views
Bathroom
Reviews
8.6

Excellent

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • Spa
  • Pool
  • Breakfast available
  • LaundryLaundryLaundry
  • HousekeepingHousekeepingHousekeeping

Room options

View all photos for Garden View with 1 King bed with small plunge pool

Garden View with 1 King bed with small plunge pool

Garden View with 1 King bed with small plunge pool

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Hyatt Room with 1 King Bed

Minibar, in-room safe, individually furnished, desk

Hyatt Room with 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Hyatt Room with 2 Queen Beds

Minibar, in-room safe, individually furnished, desk

Hyatt Room with 2 Queen Beds

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room with 1 King Bed

View from room

Club Room with 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Swim Up Room with 2 Queen Beds

Swim Up Room with 2 Queen Beds

Swim Up Room with 2 Queen Beds

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Partial Ocean View Room With 1 King Bed

Club Partial Ocean View Room With 1 King Bed

Club Partial Ocean View Room With 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 38 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Partial Ocean View Room with 2 Queen Beds

Club Partial Ocean View Room with 2 Queen Beds | Balcony view

Club Partial Ocean View Room with 2 Queen Beds

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 38 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean Front Room with 2 Queen Beds

Ocean Front Room with 2 Queen Beds | View from room

Ocean Front Room with 2 Queen Beds

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

Minibar, in-room safe, individually furnished, desk

ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Swim Up Room with 1 King Bed

Swim Up Room with 1 King Bed

Swim Up Room with 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Partial Ocean View Room with 2 Queen Beds

Minibar, in-room safe, individually furnished, desk

Partial Ocean View Room with 2 Queen Beds

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 38 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Partial Ocean View Room with 1 King Bed

Minibar, in-room safe, individually furnished, desk

Partial Ocean View Room with 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Room with 1 King Bed

View from room

Ocean View Room with 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Room with 2 Queen Beds

Ocean View Room with 2 Queen Beds

Ocean View Room with 2 Queen Beds

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite King and Club Access

Executive Suite King and Club Access

Executive Suite King and Club Access

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 76 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean View room with 1 King Bed

Minibar, in-room safe, individually furnished, desk

Club Ocean View room with 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Suite King and Club Access

Grand Suite King and Club Access

Grand Suite King and Club Access

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 57 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean View Room with 2 Queen Beds

Club Ocean View Room with 2 Queen Beds

Club Ocean View Room with 2 Queen Beds

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Plunge Pool Suite King and Club Access

Plunge Pool Suite King and Club Access | Terrace/patio

Plunge Pool Suite King and Club Access

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Private plunge pool
Air conditioning
Connecting rooms available
Club Lounge
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Garden View with 2 Queen bed with small plunge pool

Garden View with 2 Queen bed with small plunge pool

Garden View with 2 Queen bed with small plunge pool

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

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Frequently asked questions

What is the cancellation policy at Grand Hyatt Playa Del Carmen Resort?

Grand Hyatt Playa Del Carmen Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Hyatt Playa Del Carmen Resort?

As of 23 May 2024, prices found for a 1-night stay for 2 adults at Grand Hyatt Playa Del Carmen Resort on 18 June 2024 start from AU$544.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Hyatt Playa Del Carmen Resort?

Yep, Grand Hyatt Playa Del Carmen Resort has valet parking for USD 20 per day.

Are there any beaches close to Grand Hyatt Playa Del Carmen Resort?

Yep, Grand Hyatt Playa Del Carmen Resort is a short 4-minute walk from Playa del Carmen Main Beach. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at Grand Hyatt Playa Del Carmen Resort?

Yep, Cenote Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Grand Hyatt Playa Del Carmen Resort have a pool?

Grand Hyatt Playa Del Carmen Resort has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.

What makes Grand Hyatt Playa Del Carmen Resort a romantic place to stay?

A hot tub and beachfront dining, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Grand Hyatt Playa Del Carmen Resort.

Is Grand Hyatt Playa Del Carmen Resort family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Grand Hyatt Playa Del Carmen Resort is a hit with families.

Does Grand Hyatt Playa Del Carmen Resort serve breakfast?

You bet, full breakfast is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Grand Hyatt Playa Del Carmen Resort?

No, but there's an airport shuttle that runs from 9:00 AM - 6:00 PM on request for a fee.

Is there a bar or restaurant at Grand Hyatt Playa Del Carmen Resort?

Yep, they've got a lounge bar and an onsite restaurant that serves Japanese cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Hyatt Playa Del Carmen Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Hyatt Playa Del Carmen Resort?

Cats and dogs are welcome at Grand Hyatt Playa Del Carmen Resort, with dog exercise areas, pet-sitting services and food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 22 kg per pet.

Grand Hyatt Playa Del Carmen Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 597 out of 1000 reviews" "
Rating 8 - Good. 205 out of 1000 reviews" "
Rating 6 - Okay. 97 out of 1000 reviews" "
Rating 4 - Poor. 54 out of 1000 reviews" "
Rating 2 - Terrible. 47 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shlomo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looking forward to my next trip. An amazing time had by all.
Stayed 8 nights in Feb 2024

10/10 Excellent

Jonathan Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the first place in playa del Carmen that I’d stay at again! I’ve been to playa del Carmen many times and I always stay somewhere different. This place has an awesome location, right by fifth avenue and next door to Mamita’s beach. The beach itself at the hotel is as nice as mamitas plus many pool areas. I wish Travelocity gave me the option to do all inclusive is the only downfall I found. I would have much preferred an all inclusive option. The sushi restaurant was very good. La Cocina was delicious. The service as the beach was amazing, there’s a button to push when you want service and someone is there within less than a minute to take your order or get you drinks! Would definitely stay here again, but would want to do all inclusive.

10/10 Excellent

Robert and Carin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Richard Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Would highly recommend Grand Hyatt Playa del Carmen Resort!!
Stayed 5 nights in Feb 2024

6/10 Okay

Gloribel

Liked: Staff & service
Disliked: Cleanliness
Stayed 8 nights in Feb 2024

8/10 Good

Kent

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our only complaint was with housekeeping, which was spotty at best. They might be having post-COVID issues. Communication between front desk and housekeeping was terrible. The rest of the resort is well-managed and meets expectations. Pool service was the best! Fairly family oriented, which is not ideal for us.
Stayed 7 nights in Feb 2024

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
if I could give the grand Hyatt six stars, I would the staff, excellent helpful professional, and the room was beautiful clean and comfortable.
Stayed 3 nights in Feb 2024

8/10 Good

Nabil

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property is very nice and close to all dining and shopping. However the rooms are a little older and need some maintenance or remodel.
Stayed 3 nights in Feb 2024

10/10 Excellent

Darryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to place whenever I’m in Playa Del Carmen. The location is perfect. You have great access to all the community has to offer. Just outside of the hotel, are multiple shops, restaurants, and sightseeing opportunities. The service is always great, and the rooms are excellent. This is now my sixth time staying there.
Stayed 3 nights in Feb 2024

4/10 Poor

Christopher

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is beautiful and nestled next to the beach and Playa del Carmen. The location is fantastic for people interested in the party scene. The architecture of the building is breathtaking and will be the first item of focus as you arrive. For my own personal experience, I’ve stayed at several 5* resorts in Cancun. The property didn’t feel as if they were catering to their customer. The general service is good and the staff is well trained, but the second you ask to make an adjustment to your accommodation they weren’t very accommodating. In my case, I left early to catch a flight for an important event. I checked out at 4P. They told me they could not even make an adjustment for charging me for an extended checkout instead of an entire day. It shows me where their priorities are. I wasn’t able to relax at the beach since it was very crowded and there were people constantly asking me to purchase trinkets. I was able to enjoy the view from the room, however once the sun set they were playing loud music until around midnight. I didn’t mind it too much but it took away from my expectations of a 5* resort. When you arrive at your place of rest you would expect a quiet place to return. If you’re a younger person without children and want to experience the hustle and bustle of Cancun, this resort is the place for you. My only warning is make sure to make sure you plan on staying only on the days you booked. Unfortunately, they are not very accommodating to adjustments.
Stayed 2 nights in Feb 2024