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Aloft Playa Del Carmen

3.5 star property
Pet-friendly hotel connected to a shopping centre in Downtown Playa del Carmen with 2 outdoor swimming pools

Choose dates to view prices

Photo gallery for Aloft Playa Del Carmen

Rooftop terrace
Exterior
Suite, 2 Queen Beds, Balcony
Restaurant
Shower, rainfall showerhead, free toiletries, hair dryer
Reviews
8.8

Excellent

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • PoolPoolPool
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops, Playa del Carmen, QROO, 77536
  • Popular LocationQuinta Avenida4 min walk
  • Popular LocationPlaya del Carmen Main Beach8 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal15 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)46 min drive

Room options

View all photos for Breezy, Room, 1 King Bed, Balcony

Hypo-allergenic bedding, down duvets, in-room safe

Breezy, Room, 1 King Bed, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Hypo-allergenic bedding
  • 38.90 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Breezy, Room, 2 Queen Beds, Balcony

View from room

Breezy, Room, 2 Queen Beds, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Hypo-allergenic bedding
  • 41.12 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe

aloft, Room, 1 King Bed

8.6/10 Very good

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Hypo-allergenic bedding
Down duvet
  • 33.90 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

Hypo-allergenic bedding, down duvets, in-room safe

aloft, Room, 2 Queen Beds

10/10 Exceptional

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Hypo-allergenic bedding
Down duvet
  • 33.90 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

55-inch LED TV with cable channels, TV, MP3 dock

Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 67.80 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony

55-inch LED TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 79.20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Hypo-allergenic bedding, down duvets, in-room safe

Suite, 2 Queen Beds

10/10 Exceptional

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 83.56 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony

55-inch LED TV with cable channels, TV, MP3 dock

Suite, 2 Queen Beds, Balcony

10/10 Exceptional

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 80.54 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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Pool
Hot tub
All-inclusive
Parking included
4.1 out of 5, Very good, (1016)
The price is AU$131
for 1 night
includes taxes & fees
10 June - 11 June
The Palm at Playa

About the area

Playa del Carmen

You'll be connected to a shopping centre at Aloft Playa Del Carmen, and within just a 10-minute stroll of popular attractions like Quinta Avenida and Playa del Carmen Main Beach. Highlights at this hotel include 2 outdoor swimming pools, 2 bars/lounges and a restaurant. .W XYZ Bar is the hotel's own bar. Other amenities include free Wi-Fi in public areas, a 24-hour business centre and a coffee shop/cafe. Buffet breakfast is available daily. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Within a 20-minute walk of this 3.5-property class Downtown Playa del Carmen hotel, attractions include Mamitas Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 4 min walk
  • Quinta Alegría Shopping Mall - 5 min walk
  • Playa del Carmen Main Beach - 8 min walk
  • Mamitas Beach - 11 min walk
  • Playa del Carmen Maritime Terminal - 15 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • MiDogo Café - 3 min walk
  • Antoinette - 3 min walk
  • Logia Café - 3 min walk
  • Zitla - 2 min walk
  • Las Quekas - 2 min walk

About this property

Aloft Playa Del Carmen

Pet-friendly hotel connected to a shopping centre in Downtown Playa del Carmen with 2 outdoor swimming pools
Aloft Playa Del Carmen offers its guests 2 outdoor swimming pools. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

A 24-hour business centre, 3 meeting rooms, and coworking spaces are available. A terrace, tour/ticket assistance, and a corner/local shop are also featured at Aloft Playa Del Carmen. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 167 guestrooms or units
  • 3 levels
  • 2 bars or lounges
  • Conference rooms
  • Built in 2022
  • Deli
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Tour and ticket information
  • Corner/local shop
  • Terrace
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Coffee shop
  • Bar by the pool
  • Dining venue
Aloft Playa Del Carmen offers 167 air-conditioned accommodations, which are accessible via exterior corridors, and features MP3 docking stations and a safe. Each accommodation is individually furnished and decorated. Beds feature down duvets. 55-inch LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (MXN 200 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: MXN 300 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Nook
  • Splash RoofTop
  • W XYZ Bar

Things to do

  • 2 outdoor pools
  • Shopping centre
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave

Guest services

  • Change of towels on request
  • Daily housekeeping
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Coworking space

Outdoors

  • Dock
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • Building
  • Built in 2022
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: MXN 550 per pet, per day, plus a deposit of MXN 2000 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 300 for adults and from MXN 150 for children
  • Covered self-parking fee: MXN 200 per day
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 550 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Aloft Playa Del Carmen Hotel
Aloft Playa Del Carmen Playa del Carmen
Aloft Playa Del Carmen Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Aloft Playa Del Carmen?

Aloft Playa Del Carmen offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Aloft Playa Del Carmen?

As of 27 May 2024, prices found for a 1-night stay for 2 adults at Aloft Playa Del Carmen on 6 June 2024 start from AU$144.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Aloft Playa Del Carmen?

Yep, Aloft Playa Del Carmen has a secured covered self car park for MXN 200 per day. Onsite parking is limited.

Are there any beaches close to Aloft Playa Del Carmen?

Yep, Aloft Playa Del Carmen is a short 8-minute walk from Playa del Carmen Main Beach.

Does Aloft Playa Del Carmen have a pool?

Aloft Playa Del Carmen has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What makes Aloft Playa Del Carmen a romantic place to stay?

24-hour room service, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Aloft Playa Del Carmen.

Does Aloft Playa Del Carmen serve breakfast?

Sure does, buffet brekkie is served daily.

Is there a free airport shuttle available at Aloft Playa Del Carmen?

No, Aloft Playa Del Carmen does not offer an airport shuttle service.

Is there a bar or restaurant at Aloft Playa Del Carmen?

Yep, they've got a poolside bar and an onsite restaurant.

What time are check-in & check-out at Aloft Playa Del Carmen?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Aloft Playa Del Carmen?

Dogs are welcome at Aloft Playa Del Carmen, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 18 kg per pet.

Aloft Playa Del Carmen Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 154 out of 230 reviews" "
Rating 8 - Good. 44 out of 230 reviews" "
Rating 6 - Okay. 11 out of 230 reviews" "
Rating 4 - Poor. 7 out of 230 reviews" "
Rating 2 - Terrible. 14 out of 230 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. Amazing infinity pool and rooftop as well. You can see the sunset that overlooks a soccer field. So nice. My two main concerns based off of other peoples reviews were the noise and hot water. The hot water was never an issue. Didn't matter what time of day we showered, it was always steaming hot. The noise is trickier. I did not hear any construction noise that some people mentioned. Did not hear cars as well even though we faced a street. Just the occasional loud motorcycle, but it's the city, that is expected. The noise that was the most bothersome was the DJ music from the roof at night. The bass would cause our room to vibrate at times and it went until 1am every night. I can sleep through almost anything, but if you are sensitive to that type of noise when trying to sleep, then I suggest you look elsewhere. Aside from the noise, it was a great stay and I'd probably come back.
Stayed 4 nights in Feb 2024

10/10 Excellent

Lutz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place in excellent location. Breakfast needs improvement! Had a wonderful time in this hotel.
Stayed 5 nights in Feb 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Smaller new hotel one block away from 5th avenue and the downtown area. Reception was efficient. Rooms are small but well laid out. Cleaning staff is friendly and helpful. One quirky thing;they distribute 1 tiny water bottle per day per room where you are usually 2 people. I would give two or none at all... I will come back to this hotel
Stayed 7 nights in Feb 2024

10/10 Excellent

Kristina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in PDC
Fantastic hotel. By far the best hotel I have stayed at in PDC. It’s central with all amenities close by but far away from noise. Even a grocery store on site. Rooftop with 2 beautiful pools. They have yoga Thursday mornings. Staff excellent. I highly recommend!!
Stayed 5 nights in Feb 2024

10/10 Excellent

Bruno Jr.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean, amazing roof top pool, good breakfast, friendly and helpful staff, great location (close to the beach and huge grocery stores at ground level). I would stay there again thanks!
Stayed 7 nights in Feb 2024

2/10 Terrible

Brooke

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2024

8/10 Good

Timmy

Travelled with group
Liked: Cleanliness, staff & service, amenities
The music was a bit loud.
Stayed 21 nights in Jan 2024

10/10 Excellent

david joseph

Stayed 8 nights in Feb 2024

8/10 Good

Alysia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very beautifully designed I love ALoft because of their decor and rooms. When we arrived they did not have our room so we had to take an accessible room, the where able to get us into a new room the next day with a great view! The day staff did an amazing job. CONS I request an extra pillow on 3 different occasions and didn’t receive it until the 4night, being pregnant that pillow was a big deal. The breakfast buffet was not good there was no variety from day to day. The housekeeping was very basic and they never left washcloths, there was hair on the rug and the floor and they always seemed to miss emptying one of the two trash cans in the room.
Stayed 5 nights in Feb 2024

10/10 Excellent

charles, chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a fancy supermarket right under the property. Two pools on roof with bar.
Stayed 5 nights in Feb 2024