2/10 Terrible
Ruby Yee Kwan
Travelled with family
6 Mar 2024
Disliked: Staff & service
A 5-Star hotel this is not
There was just so many things wrong with this hotel that I regret I had paid a premium. Booked 3 rooms for my family & was really looking forward to a great time but didn't really because of the location, amenities and lack of quality. Upon check-in around 4pm one of the rooms wasn't ready. What?! Asked for the keycards & was told we will be escorted. Hated that you have to walk through the pool into the room building EVERY SINGLE TIME while everyone lounged. Everyone gathered in my room awkwardly waiting for the last room to be ready. Upon opening our balcony door - it - fell - off. My sister took a picture right away to ensure we wouldn't be liable for this junk. The key card was made of wood, I get it but at least have the decency to change it so often. It is old, dirty, disgusting, falling apart and taped together with scotch tape. We were locked out many times and housekeeping had to open the door for us. Turns out, they taught us that we need to LIFT the handle before pushing down to ensure it worked. Toiletries are basic like any other hotels. A 5-star hotel provides name brand toiletries, shaving kits, mending kits, extra shower caps, alarm clock, laundry bag, plush slippers, Stationery, pens etc. Soaps in ceramic bottles no idea what we're using. Toilet paper so cheap it rolls off. Our private pool area had rat droppings. Tried to use main pool but all hogged up by empty towels. Breakfast was stale old food. The surround area is ghetto. Go ELSEWHERE.
Ruby Yee Kwan
Stayed 3 nights in Feb 2024