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The Shells Resort & Spa Phu Quoc

5.0 star property
Resort with private beach and full-service spa

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Photo gallery for The Shells Resort & Spa Phu Quoc

Family Room, 2 Bedrooms, Ocean View | View from room
Property entrance
Luxury Suite, Ocean View
Breakfast, lunch, dinner served; beach views
Front of property
Reviews
8.6

Excellent

Popular amenities

  • Pool
  • Free airport shuttleFree airport shuttleFree airport shuttle
  • On private beach
  • Breakfast availableBreakfast availableBreakfast available
  • SpaSpaSpa
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
Ganh Gio Beach, Duong Dong Town, Phu Quoc, Kien Giang
  • Popular LocationPhu Quoc Night Market9 min drive
  • Popular LocationOng Lang Beach15 min drive
  • Popular LocationPhu Quoc Beach27 min drive
  • AirportPhu Quoc (PQC-Phu Quoc Intl.)31 min drive

Room options

View all photos for Luxury Villa, Poolside

Luxury Villa, Poolside | Terrace/patio

Luxury Villa, Poolside

9.4/10 Wonderful

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 80 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Luxury Villa Garden - Spa Inclusive

View from room

Luxury Villa Garden - Spa Inclusive

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 80 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Luxury Suite, Ocean View

Luxury Suite, Ocean View | View from room

Luxury Suite, Ocean View

8.8/10 Excellent

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 123 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Ocean View

Premium Room, Ocean View

Premium Room, Ocean View

9.4/10 Exceptional

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Sofa bed - single
  • 75 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Family Room, 2 Bedrooms, Ocean View

Family Room, 2 Bedrooms, Ocean View | View from room

Family Room, 2 Bedrooms, Ocean View

10/10 Exceptional

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 135 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Luxury Villa, Garden View

View from room

Luxury Villa, Garden View

9.3/10 Wonderful

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 80 sq m
  • Sleeps 3
  • 2 Single Beds

Similar properties

Exterior
Seashells Hotel and Spa Phu Quoc
Pool
All-inclusive
Spa
Free airport shuttle
4.4 out of 5, Excellent, (398)
The price is AU$146
for 1 night
includes taxes & fees
14 June - 15 June
Seashells Hotel and Spa Phu Quoc

About the area

Duong Dong

A luxury stay in Phu Quoc awaits you at The Shells Resort & Spa Phu Quoc. You'll be 5.1 km (3.2 mi) from Phu Quoc Night Market and 21.1 km (13.1 mi) from Vinpearl Safari. Highlights at this beachfront resort include a full-service spa, a private beach and a restaurant. .A day of pampering can include hot stone massages and body wraps along with aromatherapy and reflexology. The restaurant, FLOW Restaurant, is open for breakfast, lunch and dinner. Enjoy the outdoor swimming pool, steam room and pool loungers as well as access to kayaking. Added amenities include free Wi-Fi in public areas and a conference centre. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also free valet parking, along with the convenience of a free airport shuttle. .With a stay at this 5-property class Phu Quoc resort, you'll be 29.6 km (18.4 mi) from Phu Quoc Prison and 39.6 km (24.6 mi) from Sun World Hon Thom Nature Park.
View more Resorts in Duong DongOpens in a new window

What's nearby

  • San Van Dong Duong Dong Stadium - 8 min drive
  • Phu Quoc Night Market - 9 min drive
  • Dinh Cau - 9 min drive
  • Ong Lang Beach - 15 min drive
  • Phu Quoc Beach - 27 min drive

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 31 min drive

Restaurants

  • Bún Quậy Kiến Xây - 8 min drive
  • Quan Cay Bang - 8 min drive
  • Quán Hoàng - 7 min drive
  • Tin Tin Restaurant - 6 min drive
  • Bún Quậy - 6 min drive

About this property

The Shells Resort & Spa Phu Quoc

Resort with private beach and full-service spa
Step outside to unwind on the sandy beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Shells Resort & Spa Phu Quoc such as an outdoor pool and a steam room.

There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a garden and a terrace. Limited free parking is available on a first-come, first-served basis.

This 5-star Phu Quoc resort is smoke free.

  • 134 guestrooms or units
  • 2 levels
  • Built in 2014
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • No smoking on site
  • Dining venue
The Shells Resort & Spa Phu Quoc offers 134 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. This individually decorated and furnished accommodation includes desks. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Cots/infant beds (complimentary) are also available.
The on-site spa has 10 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 8:00 AM to 6:00 PM at scheduled times and on request
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15 for adults and USD 11 for children
  • A restaurant
  • Couples/private dining

Restaurants on site

  • FLOW Restaurant

Things to do

  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Steam room

Family friendly

  • Free cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • No lift

More

  • 2 floors
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

Outdoor space

  • Balcony/patio

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from December 5 2022 to December 31 2024 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Shells Resort & Spa Phu Quoc

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 38.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 15 for adults and from USD 11 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 38.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Shell Phu Quoc
Shell Resort Phu Quoc
Shells Resort Phu Quoc
Shells Resort
Shells Phu Quoc
The Shells Resort & Spa Phu Quoc Island, Vietnam
The Shells Resort Spa
The Shell Resort Spa
The Shells Resort Spa Phu Quoc
The Shells & Phu Quoc Phu Quoc
The Shells Resort Spa Phu Quoc
The Shells Resort & Spa Phu Quoc Resort
The Shells Resort & Spa Phu Quoc Phu Quoc
The Shells Resort & Spa Phu Quoc Resort Phu Quoc

Frequently asked questions

What is the cancellation policy at The Shells Resort & Spa Phu Quoc?

The Shells Resort & Spa Phu Quoc offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Shells Resort & Spa Phu Quoc?

As of 31 May 2024, prices found for a 1-night stay for 2 adults at The Shells Resort & Spa Phu Quoc on 18 June 2024 start from AU$97.06, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Shells Resort & Spa Phu Quoc?

Yep, The Shells Resort & Spa Phu Quoc has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to The Shells Resort & Spa Phu Quoc?

The closest beach to The Shells Resort & Spa Phu Quoc is Ong Lang Beach (3.6 km).

Is there a spa on site at The Shells Resort & Spa Phu Quoc?

Yep, there is an onsite spa at The Shells Resort & Spa Phu Quoc. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does The Shells Resort & Spa Phu Quoc have a pool?

The Shells Resort & Spa Phu Quoc has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. One of the swimming pools will be unavailable from December 5 2022 to December 31 2024 (dates subject to change).

What luxury perks are available at The Shells Resort & Spa Phu Quoc?

The Shells Resort & Spa Phu Quoc features a private beach, a full-service spa and an outdoor pool.

What makes The Shells Resort & Spa Phu Quoc a romantic place to stay?

Couples spa treatments and beachfront dining, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at The Shells Resort & Spa Phu Quoc.

Is The Shells Resort & Spa Phu Quoc family-friendly?

You bet! With amenities such as children's meals and a private beach, as well as free infant beds in the guestrooms, it's no surprise that The Shells Resort & Spa Phu Quoc is a hit with families.

Does The Shells Resort & Spa Phu Quoc serve breakfast?

Sure does, buffet brekkie is available daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at The Shells Resort & Spa Phu Quoc?

Yep, there's a free airport shuttle that runs from 8:00 AM - 6:00 PM on request.

Is there a bar or restaurant at The Shells Resort & Spa Phu Quoc?

Yep, you can grab a meal at The Shells Resort & Spa Phu Quoc's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at The Shells Resort & Spa Phu Quoc?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at The Shells Resort & Spa Phu Quoc?

No, pets and service animals are not allowed.

The Shells Resort & Spa Phu Quoc Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 274 out of 533 reviews" "
Rating 8 - Good. 178 out of 533 reviews" "
Rating 6 - Okay. 46 out of 533 reviews" "
Rating 4 - Poor. 21 out of 533 reviews" "
Rating 2 - Terrible. 14 out of 533 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tim chek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Tim chek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Ivy

Travelled with partner
Great resort design with layout, beautiful surrounding and private beach. Staff are helpful. Room is very roomy. Breakfast is very good. Love the BBQ dinner outdoor. Things need to be taken into attention is facility update and services. It is sad to see this beautiful resort goes under maintenance and services. Many doors hinges a loose and items are falling off like toilet paper holders...
Stayed 3 nights in Jan 2024

8/10 Good

Sarah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Shells has really lovely staff and a 24/7 buggy service to get around the resort (from pools to room or restaurants/reception). However, the resort rooms lack cleanliness as the once beautiful white tiles have a yellow tinge to it. I sympathise with the choice of white as Phu Quoc can get very hot and white is less likely to retain the heat. I trust that they are clean, however, upon first glance, feel a little put off. The rooms are spacious and the pool is nice to use. 2/3 of the pools were under maintenance and I believe that they will reopen at the end of 2024. The shells is a decent stay, however I don’t believe it is still the 5 star resort it once was.
Stayed 4 nights in Jan 2024

2/10 Terrible

Michael, Bellambi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had a highly disappointing experience at "The Shells Resort and Spa" in Phu Quoc, Vietnam. Despite being advertised as a luxurious 5-star hotel, the reality was a stark contrast. The cleanliness was severely lacking, with evident signs of neglect – from mold in the shower and bath to pervasive cracks in the walls. The rusty steel fixtures left unsightly rust marks on various surfaces. The promotional pictures are misleading, showcasing a beauty that the actual hotel doesn't live up to. Having paid over $1000 (AU) for a 4-night stay, we expected a certain standard, but this turned out to be one of the worst hotels we've encountered in Vietnam. Dishearteningly, we decided to check out within an hour of checking in. To add to the disappointment, our 4-night stay was prepaid, and the hotel is currently refusing to refund our money our meet us somewhere half-way. This experience has left a bitter taste, and I strongly advise against choosing "The Shells Resort and Spa" if you seek a truly enjoyable and clean stay in Phu Quoc.
Stayed 4 nights in Dec 2023

4/10 Poor

Anna Maria

Stayed 8 nights in Dec 2023

10/10 Excellent

JYUN SIAN

Stayed 1 night in Dec 2023

8/10 Good

Johnny Chinh

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for relaxation if yoh cab overlook the imperfections as it needs a comestics
Stayed 4 nights in Dec 2023

6/10 Okay

Phuong, Happy Valley

Travelled with group
Liked: Cleanliness, staff & service
The staff are very nice and helpful. Breakfasts are delicious. The room we booked 4 nights with private pool, and last only for 2 nights. Then, they moved us to another room which was different. In the end, they tried to fix things but it’s not same.
Stayed 4 nights in Nov 2023

8/10 Good

Chi Tung

Stayed 3 nights in Oct 2023