2/10 Terrible
Heidi
Travelled with family
24 Feb 2024
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
I am trying to locate an email address to respond to the hotel?? Cannot find one anywhere! We were awake until 4.45am due to very noisy neighbours. I called down to the reception at 2.30am, they asked for music to be turned down, this was until it started to increase. Doors were banging, manager came back up for some reason 2nd time and wished them a good evening at 3.30am as he left!!!!! A good evening? It’s the middle of the night?? We finally fell asleep once our neighbours had at 4.45am!!! Not the best stay and just an apology at the desk, terrible. Not to say we also had an 8 year old with us who did not have the best sleep and at times was a little unsettled with all the noise. The swimming pool area was so busy this time, people not adhering to rules and felt quite sorry for the paying adults who use the leisure facilities regularly as there was no respect for their use.
Breakfast used to be a buffet but this had changed and to be honest wasn’t a great deal of selection like there used to be!!
I am disappointed as we are regular guests and we have left feeling quite deflated.
I am not sure we will be back 😞
Heidi
Stayed 1 night in Feb 2024