4/10 Poor
Stephen
28 Feb 2024
Disliked: Cleanliness, staff & service
Very poor customer service
Very poor customer service when asking if we could pay for the set menu as the app would not let me book half board the staff insisted this was not possible even though the restaurant was clearly serving this menu. In fact he even went as far as to snatch the menu back out of my hands.
We then had to not drink and drive to a good restaurant elsewhere.
So they lost a £100 meal and I was told in the morning at checkout this was actually the manger so much for customer service.
This was the second time I have stayed the last time we overheard the staff talking about us because we brought our own drinks to send time in the room.
They won't get a third chance from me.
I'm a gold member on hotels. Com as I book more than 100 rooms a year for work and my driver's.
It's not often I have to go to this effort to leave a bad review especially when the hotel and location is very nice.
Just the staff who let it down and I'm sorry to anyone who has to work under this incompetent manager.
Stephen
Stayed 1 night in Feb 2024