2/10 Terrible
Deborah
Travelled with group
12 Feb 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK THIS PROPERTY !!! It’s in a sketchy part of town. The place was dirty. The staff were terrible.
When we got there we asked to see a room ahead of time as we were not at all happy with what we saw on the property to begin with. The room looked ok so out of desperation because it was evening time by then we said we would stay. As we started the check in process, the employee wanted to see both of our licenses, which we showed him. He then proceeded to turn around and put them on the copier and we said No Way! He said it was for “police records just in case something happens.” So that didn’t sound so great to us. He then showed us a binder of customer receipts with a copy of their licenses attached in which sat on the back counter. We said give us our licenses back, reverse the $75 deposit, and we are not checking in and left. We felt it was too risky being there for two women and identity theft was a big concern that anyone at any time could go in that binder.
We booked another room at a different hotel and called Expedia right away. They called the hotel and they refused to give us our money back because it was beyond the time to cancel. Expedia called again this morning and they refused to give us our money back because we cancelled because we wouldn’t let them copy our licenses.
I will also be contacting Days Inn corporate and report this sketchy hotel for requiring our licenses be copied and stored at the front desk for anyone to access.