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3.9 out of 5

"no free wifi no toaster " More

By a verified traveller on Fri 08 Mar 2024

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Hotel Description

Governor's Lodge Resort Hotel places you steps from Queen Victoria's Garden and within a 10-minute stroll of Bounty Folk Museum. Highlights at this hotel include 2 bars/lounges, a restaurant, and an outdoor swimming pool.

The restaurant, Baileys, is open for breakfast, lunch, and dinner. Enjoy the 8 outdoor tennis courts, spa tub and pool loungers plus access to bike rentals. Additionally, you'll find a conference center, a coffee shop/cafe, and coffee/tea in a common area. Each morning cooked-to-order breakfast is served between 7:00 AM and 9:00 AM. There's also free self parking, along with the convenience of an area shuttle.

Places within a 30-minute walk of this 3.5-star Norfolk Island hotel include The Old Watermill and Ball Bay Reserve.

Deluxe Cabin

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Cabin, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Cabin, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Governor's Lodge Resort Hotel ratings based on 8 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Governor's Lodge Resort Hotel

Everyone (6) Couples (2)
4 out of 5
no free wifi no toaster

Posted by on 8 Mar. 2024

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Comment from Hotel Management

25 Mar. 2024 by Mary-Lou Corcoran - General Manager

Thank you for your feedback.Unfortunately, we are unable to have toasters in the cabins as the fire alarms are very sensitive. We don't unfortunately have a Fire Department on the Island apart from the airport and the local Fire Service that service the hotel are all volunteers. This caused an issue as the alarms were being trigged daily, so toasters were removed from the rooms.

3 out of 5
Food In Bailey’s really good. No free wifi or aircon. Although the fans did the job, as it wasn’t too hot, so not necessarily a complaint! Staff friendly and mostly very helpful

Posted by on 20 Feb. 2024

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Comment from Hotel Management

26 Feb. 2024 by Mary-Lou Corcoran

Thank you so much for your valuable feedback. We are so glad to hear you enjoyed the Bailey's experience and that the staff have been helpful during your stay. Just a point of clarification, we have no air-con across Norfolk Island, only properties that have had approval from the Local Government Authority are allowed air-conditioners and it is usually isolated to those that have health needs or it is essential for them to function as a business. Once again thank you for taking the time to provide your feedback.

4 out of 5

Posted by on 25 Nov. 2023

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2 out of 5
Not clean and were supposed to get a free bottle of wine but didn't happen. It was also supposed to be air conditioned and self contained but nothing

Posted by on 23 Dec. 2017

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4 out of 5

Lovely grounds and nice restaurant.

We bought a package deal and the flight arrangements for our one case weighing 14.7 kg were dreadful. Air New Zealand who took over from Virgin from Sydney to Norfolk wanted 186 dollars one way to as the luggage was only covered from Melbourne to Sydney. Who would want a ticket that left their luggage in Sydney.

Posted by on 17 Nov. 2017

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5 out of 5

Norfolk at Christmas

Staff was friendly and helpful. Room was comfortable and easy walking distance to town (but still recommend Re ting a car to see the Island)

Posted by on 31 Dec. 2016

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5 out of 5
Pros: Overall Value for Money compared with others on Island
Cons: Checking In delays with everyone else
Location: Close to everything
Facilities: Good; Value: Bargain; Service: Friendly, Courteous; Cleanliness: Spotless; Hot Spa is fantastic to unwind at the end of each day

Posted by , from Australia - NSW - Sydney on 24 Sep. 2012

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4 out of 5
Pros: Location
Cons: No view
Location: Tranquil, Close to everything
Facilities: Above average; Value: Fantastic; Service: Friendly, Courteous; Cleanliness: Pleasant;

Posted by , from Australia - NSW - Regional NSW on 17 Jul. 2012

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About the Governor's Lodge Resort Hotel

Location Queen Elizabeth Avenue, Norfolk Island, 2899

Property Features

Governor's Lodge Resort Hotel offers its guests an outdoor pool, outdoor tennis courts, and a spa tub. Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. Event space at this hotel measures 150 square feet (14 square meters) and includes a conference center. A library, tour/ticket assistance, and multilingual staff are also featured at Governor's Lodge Resort Hotel. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Norfolk Island hotel.

  • 1 floor
  • 55 guestrooms or units
  • 58 buildings
  • 2 bars or lounges
  • 150 sq ft of conference space
  • 14 sq m of conference space
  • Built in 2002
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • Outdoor picnic space
  • Smoking in designated areas
  • Dining venue

Parking

Free self parking

Transport

  • Property shuttles: Area shuttle
  • Parking: Free self parking

Room Amenities

Governor's Lodge Resort Hotel offers 55 accommodations, which are accessible via exterior corridors and feature DVD players and coffee/tea makers. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Accommodations at this 3.5-star hotel have kitchenettes with refrigerators, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. Flat-screen televisions are featured in guestrooms. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • In-room kitchenette
  • Private balcony (furnished)
  • Dining room
  • Flat-screen television
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 9:00 AM.

Baileys - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Hotel Policies

Check-in

  • Check-in time starts at 8 AM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open daily from 8 AM - 5:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8 AM - 5:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 62.5 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-out is available.

  • No lifts
  • Noise-free rooms not guaranteed
  • Front desk opens daily at 8 AM
  • Front desk closes daily at 5:00 PM
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 30–30 for adults, and AUD 30–30 for children
  • Late check-out fee: AUD 50 (subject to availability)
  • Rollaway bed fee: AUD 62.5 per night
  • Credit card charges are subject to a surcharge of 0.80 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Governor's Lodge Resort Hotel
  • Governor's Lodge Resort Hotel Norfolk Island
  • Governor's Norfolk Island
  • Governor's Lodge Resort Hotel Norfolk Island, Australia
  • Governor's Hotel Norfolk
  • Governor's Lodge Resort Hotel Hotel
  • Governor's Lodge Resort Hotel Norfolk Island
  • Governor's Lodge Resort Hotel Hotel Norfolk Island

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.